Ryan Scott was amazing. He went above and beyond to help me and my son. Thank you for your amazing…read moreservice.

I have been a customer/member with Florida credit union for almost 20 years. I have had multiple…read moreauto loans and a home equity line of credit with them. Without going into specifics, one of my autos was totaled and there was (and still is) some unanswered questions leading to confusion on the pay off of that loan. This in itself seems to indicate poor ethics/practices, let alone what was coming next. I simply called to obtain some information on my other vehicle loan that I have with them. During this phone call I was surprised by a higher balance than I was given previously as a payoff, by almost double. Naturally, I was confused by the information and admit I was surprised and did ask, "how can that be?" In answer to my asking this, I was pretty much accosted over the phone by Jennifer. She would not even allow me to speak or ask the questions that I needed (and still need) to have answered. She was loud and very rude. She talked over me and repeatedly told me that I was old enough to know that if I borrowed money I had to pay it back. I would like to add here that I never said I had any intention of not paying money that I owed. I never alluded to it or even considered it. Jennifer was very condescending and just kept treating herself a little bit louder each time. I did ask why no one had contacted me as they do have my phone number, my personal email, my home address, and a message system through their website. Jennifer stated to me that she was "telling me now." I did ask to speak with whomever her manager was and she told me that she could transfer me so that I could leave a message. I stated that I wished to speak with a person right at that moment and she laughed and stated to me how that wasn't going to happen, inferring that I and the issues I had were of no importance to their institution. She also let me know that I could call back but that I would be told the same thing. I left a message on the voicemail she transferred me to but of course, did not receive any response. I did call back again after about an hour had passed because I still needed information from the credit union. I spoke to kind woman who stated she could not help me and would have to transfer me to which i said "ok, but please don't transfer me to Jennifer" and explained that I had just had a rather unpleasant encounter with her. When my call was transferred, Jennifer picked it up and told me in that same tone and with a laugh that she had told me that if I called back, I wouldn't get anyone different or any different outcome. And then she hung up on me without me even saying a word. I cannot imagine that any institution would accept this behavior as customer service. It was degrading and embarrassing and absolutely not appropriate or deserved. Unfortunately, I still don't have any answers to my questions and will have to continue to pay off my existing loan with them. However, I will never do business with Florida credit union again and will mention how they are treating me as a 20 year customer to anyone who is asking me about my experience with them.

Mckinley Tooms I…read morehighly recommend this branch. I was so impressed with Mckinley Tooms professionalism, his patience and friendly personality. He was very knowledge. He exceeded my expectations. I can only say THANK YOU!

We moved to Florida and open several accounts with Florida Credit Union…read more It takes alot to impress me, but I'm quite impressed by this financial institution.

Really like the service and friendly atmosphere they provide here. Erica is the bomb when it comes…read moreto handling things so quickly and professionally. Couldn't expect more. I Hope the service continues as needed. More people should consider having their needs met in this manner instead of using online services and larger impersonal corporations.

I moved to Yalaha about 2 years ago and I have nothing but great things to say about this…read moreFairwinds! Madalynn always greets me with a warm smile and takes care of my deposits right away oh and always gives my doggies treats when I bring them. :)

Moving to a new state and having to find a new credit union and open new accounts isn't easy or…read morefun. The employees at FAIRWINDS are awesome...shout-out to Sunita Rodriguez...who patiently helped us fill out forms, answer our questions and make the process easier. This credit union pays a higher interest rate than any of the banks I checked. Their credit card is interest free for the first 12 months and earns 1.5% cash back. The account we opened provides free checks, gives a rebate for any ATM fees anywhere. So glad we found this credit union!

Easy to do business with, friendly people. Very helpful…read more Limited locations but you can always use their ATMs at Publix I haven't used their app or website a lot but seems to have all of the features I'm used to at 9ne of the big banks

Great Bank, good people, I have used them for many years. I highly recommend them. What a huge…read moredifference from banks like Chase, Welles Fargo, truist which are terrible banks in my opinion.

I have had LOTS of issues getting my 2024 taxes back (NOT JACKSON HEWITTS FAULT-MY EMPLOYERS FAULT)…read moreand Angie has been working with me the past few months. Everything now looks good and all is figured out, refund is finally coming. Yay thank you so much Angie for your assistance in getting this done! JM

4th year having Curtis A. do our taxes! Thorough and makes the task of…read more having our taxes a pleasure!

Adam is awesome, he helped me with a 529 plan when nobody else would. If you need a 529 I would…read moredefinitely recommend Adam

I recently purchased a home in The Villages while simultaneously selling my home in Deland. The…read morestaff at SunTrust off 466, especially Sadie, made my move a dream instead of the nightmare it could have been by rushing my financing through and even hand-delivering my closing papers. SunTrust is truly a caring, neighborhood-oriented bank. Thank you!