I'm honestly scratching my head at some of the negative reviews for this PNC Bank location--my experience was the complete opposite. From the moment I pulled up, the tone was different. I was heading in with my service dog, and before I even reached the door, Stephanie greeted me and held it open. That's not training--that's just good people. Inside, it was the same story. No attitude, no runaround. They asked the right questions, handled everything efficiently, and did it with a smile. I don't hand out praise easily, but this place earned it. If you want a smooth, respectful banking experience, this is it. read more

Great people and service!!! Thankful to have found them! Keep up the great work!! It's also close to everything!!

I just went through the trauma of having my checking & money market accounts compromised. The online Customer Service and Fraud Alert associates were very supportive and knowledgeable. My 2 accounts were immediately frozen so that no funds could be withdrawn, although the option to have funds deposited remained available. This morning, I went to the Leesburg branch and was quickly engaged with Patti who set about to create new checking and money market accounts for me. In the process, we added additional safeguards to those accounts to avoid fraud or theft. The Fraud Alert associate (was on the phone with Patti and advised that the new accounts would not be cleared until a reputable technician (Best Buy Geek Squad in my case) ensured that my device was clean. The PNC team local branch and online support addressed my issues in a friendly and professional manner. Thanks to all that helped me!! read more

MY NIGHTMARE AT LEESBURG PNC BANK I shop around for the best CD rates all the time. My CD expired at my other bank so I got a decent rate at PNC. The account opening went smooth and I deposited over a 6 figure amount with a CASHIERS CHECK. I gave them my P.O. Box as my mailing address and my beneficiaries address as I have done before with all my other financial institutions. PNC bank called me up a few days later and said my P.O. Box cannot be accepted as an address. I told them about the numerous times other banks accepted it. They gave me some BS story saying if the Post Office had a fire we wouldn't have an address on file. I then told them what if my house burnt down? They didn't have an answer. Also, I told them, you can use my beneficiaries address. They then told me that they needed a physical address on me. They then told me if I don't give them a physical address they cannot process my account AND they would deduct a couple thousand dollars in penalties. I told them, I gave YOU money, you didn't give me money. They put me in a catch 22 situation. Again, they accepted my address when I opened the account. Now we all know why they didn't accept me as a customer is because they couldn't find my net worth and SELL my information and worth to other establishments because of their address demand. That's what this is all about. Talking to the bank manager, Angie Kalas was useless. I had to go above her to the area and regional manager. The area manager told me she worked it out and I can go into the branch and receive the full amount. I went to the branch two days later because of my schedule with a scheduled appointment, and guess what? after waiting nearly two hours in the waiting room, the associate gave me a hard time saying I used a personal check and I had to wait 10 days. I then informed her it was a cashiers check and my money was deducted from my previous bank within hours and there should be notes on my account to release the funds from the area manager. They told me to leave and they would call me. I have spent numerous hours on the phone and driving back and forth three times. I think I spent 6 hours altogether on this nightmare. I finally received my funds. PNC is all about themselves and not their customers. I will NEVER bank with them again. read more

This location is the absolute worst!! I've been with PNC in both MI and Tampa but am closing my accounts strictly because this branch staff is so incompetent and there isnt another branch even remotely close I can go to instead. read more