I have a rental property that needed new kitchen faucet and toilet valve and got a bill for $867…read more I would not recommend this company their prices are to high!

Seemed expensive but I'm sure all plumbers are. He came 20 minutes after calling him and replaced…read morethe front shutoff valve within an hours time. Nice guy who gave me other tips on future work. Told me all his work is under his warranty so to simply call back if anything is leaking. Every other plumber I called seemed rude or was too busy so I appreciate his hard work.

Prompt professional service. Reasonably priced. Same day…read moreservice without extra fees Cleans up after himself

Humberto is a great guy who responds quickly and came out on the weekend to help me with my…read moreproblem. I can recommend him to anyone who needs a trusted expert. Thank you again!

I needed a new water heater I called Dell he came that day and gave me an exact quote what's nice…read moreis he stocks water heaters set up an appointment the next day at 9:00 am they came on time and only took a little more then one hour I would recommend him to friends and neighbors Mike

Dell was very punctual and his quality of work is very good. I needed water heater installed ASAP…read moreand he was on the job within the hour of me calling. I highly recommend him.

Julio is very professional, prompt and honest. I will definitely continue to hire him for all of…read moreour homes plumbing needs

It was a quick, straight forward job to replace laundry water valves and main water shut-off valve.read more

ACME plumbing was responsive and were able to fix our issue the same day. Anthony was very…read moreprofessional and fixed our dishwasher line and also made it more accessible if a new problem arises. Thank you!

Having any kind of plumbing issues??…read more Please call acme plumbing they will get the job done!!!! Acme send out Steven very professional,knowledgeable knew exactly what the issue was , and just like that FIXED!! Thank you acme plumbing You get moreeee than just 5 stars Laura Cabrera

My review is mostly positive, albeit with a significant caveat that anyone reading this can decide…read morehow to interpret for themselves. Apparently a new family that owns the Mr Rooter franchise in Santa Cruz recently took over Mr Rooter in the Monterey area; they have excellent reviews in Santa Cruz (check them out), and the less-great reviews for the business in Monterey are based on prior ownership. Customer service was outstanding, some of the best I've ever experienced: they were extremely responsive, helpful, and friendly. The plumber who showed up was also great: capable, friendly, and patient. My caveat takes a little explaining: I have a fairly new tank water heater barely out of warranty (based on the installation date of the prior unit it replaced). The manufacturer offered a cost-free valve and pilot assembly replacement as a goodwill gesture. I got a quote from a different, highly regarded local plumbing business on the phone for the labor cost to install the new valve. I told Mr. Rooter that, and they said if I wanted a quote from them, I needed their plumber to do a no-obligation in-person estimate, which was fine with me. When the plumber showed up, he indicated there was actually a substantial charge for the estimate, as a credit to be applied to any work done. I decided to proceed. Further, the plumber recommended a full inspection and cleaning of the water heater, which more than doubled the cost of the work. After some discussion because I was shocked by the amount, I decided to proceed, which I think was a mistake. As best I can tell, the additional work literally involved just a couple minutes of shop vaccing a little build-up off the burner assembly; everything else the plumber did would have been part of replacing the valve and pilot assembly at less than half the price. Further, the plumber noticed the cold water shutoff valve for the water heater wasn't fully shutting off, which would have been an easy/quick/cheap replacement while he was onsite, but instead decided to quote me for a costly return visit to address that. Frankly, given what I paid for the whole job, I think this should have either been included in the job or offered at a very modest upcharge. (Separately, apparently the house water shutoff valve also needs replacement; that's appropriately a wholly separate job.) Given how much I liked everyone involved, it pains me a little to write these more negative parts of the review. And I've decided to still give a pretty strong overall rating, though anyone who reads this can decide how to weight the various parts of the review.

The serviceman arrived promptly, which is always appreciated, but it went downhill from there very…read morequickly. Our washing machine was not draining fast enough to prevent spilling onto our floor, so we called to have it snaked. The serviceman then looked at out kitchen sink, which was not draining improperly, and said it was a mess and he could see standing water. He also told us that he could access a pipe just outside our laundry room, cut a hole and install a clean out juncture to prevent similar issues in the future. His estimate for this service, after several minutes outside in his truck was $2,200! When I refused, he told my husband that one service could not be done without the other. I said no again and told my husband to get another estimate. The service rep then came back with an estimate to simply snake the laundry and kitchen drains-- $492. Keep in mind, a few minutes earlier we were informed we needed both services. I again said no and at that point voiced my feeling uncomfortable with the entire process. We then got a referral from a trusted service person, and had a plumber in the house the same day who simply snaked the laundry drain, charging $250.00. This plumber checked his work by running water through the laundry drain. I have done several loads of laundry since then, and it works fine. We have no issues with the kitchen sink, where we regularly run a dishwasher. The other plumber told us it would be helpful to create a clean out valve on the exposed pipe that is outside, but there was no hurry to do so. We will not be calling the Mr. Rooter service again. I had to wonder if the service man thought we were loaded and raised the prices because of our upscale cars parked outside and remodeled kitchen with high end appliances and granite counters.

Very responsive from the initial connection and easy to work with. Great scheduling and…read morecommunication.

We were blown away. I cannot say enough about how PROFESSIONAL this company is. They are…read morelegitimate. They made this entire process so easy, so painless. They caused no damage and minimal disruption in our neighborhood and did quality work for the going rate. We are extremely impressed and grateful. Francis is very qualified and skilled.

Scheduling was easy and they arrived during the window they gave me. Alex Smith was a great plumber…read morewho explained procedures in a way I could understand. Yay...no more clogged sink!

Jesus G., our service technician was very professional and polite. He explained the problem and the…read moreprocess to correct it. We were extremely happy and would recommend him to anyone