I am a past customer and have been trying to clear up an incorrect billing for the past 2 months. You used to be able to call the office directly and they were always very prompt and helpful. Now that they've "upgraded" to a central customer service - I CANNOT get a response - I've emailed several times and I have been on hold for over 1 hour every time I call. The new system is DEFINITELY NOT an ENHANCED customer experience! This is ridiculous. Buyer Beware if you are looking for a propane provider!
UPDATE: After being on hold for 1 hour 32 mins - they hang up on me! Seriously?! read more