Judging by the previous four one-star reviews, I was powering up to bloviate on the subject of some awful experience. As it turned out, everything went fine. I got one propane cylinder filled, the other one was too old or something. I was in and out in 15 minutes. It cost $15 to fill up a standard barbecue tank. 15 is the magic number here, folks. read more

Original appointment was July 14th they missed the appointment, never called to reschedule. I called them to reschedule for July 27th and guess WHO is missing there appointment, AGAIN!! Amerigas you are the WORST with customer service. I use to think cable companies took the award but you have proven you are truly the worst customer service for such a large service provider for people that depend on you to provide that service. IF you have an option on which gas company to choose please do not elect Amerigas as they will be a headache from day ONE! There's NO customer service remaining with all companies. read more

my husband called to have the Amerigas tank removed from our property. they wanted nearly $500 to remove THEIR tank. He wrote a scathing review and Amerigas promptly answered with an "apology" saying someone would contact me shortly to resolve the problem. that was 10 days ago and we haven't heard a thing from them. I would strongly advise using another company. Amerigas is very expensive and now we've learned, unreliable read more

They have made it impossible to contact anyone in the US. BEWARE because you have to call AFRICA TO A CALL CENTER where people cannot even reach the US office for you. They take your money and don't deliver the propane during the days they give you. It is IMPOSSIBLE to reach them . Horrible. I will have our tank dug up and switch companies as soon as I can. read more

Horrible Service -- Avoid at All Costs I have had an extremely disappointing experience with AmeriGas over the past five years. This is a company that does not respect its customers, fails to keep promises, and employs representatives who are rude, dismissive, and borderline bullying. I was charged nearly $400 extra just for a delivery when my tank was empty. When I questioned this, I was told that their online portal does not accurately reflect tank levels, which completely defeats the purpose of having an online system in the first place. Every interaction I've had with customer service has been unpleasant. The representatives I spoke with were rude, unhelpful, and unwilling to take responsibility. This experience felt misleading at best and predatory at worst. I strongly recommend avoiding AmeriGas, especially if you are in Orlando, Florida. This has been, without question, the worst utility company I have ever dealt with. read more

They won't sell me their tank and I have no other option but to purchase their overpriced by 30% gas. DO NOT DEAL WITH THIS COMPANY AT ANY COST read more

**Horrible Service - Avoid at All Costs** I had an extremely disappointing experience with AmeriGas. They are a company that does not respect their customers, fails to keep their promises, and employs delivery personnel who are rude and insensitive. I placed an order for propane on August 26, with an expected delivery date of September 3. On the morning of September 3, I happened to catch the delivery driver leaving without making the delivery. I asked him why he was leaving, and he claimed the tank was blocked. I explained that it wasn't, but even if he believed it was, he could have informed me so I could resolve the issue. I was running out of gas, and with a small child and a family at home, this was unacceptable. The driver, however, was completely insensitive, telling me he had already closed the order and that I would need to call customer service to schedule a new delivery. So, I called customer service, and after explaining the situation, they escalated it to a supervisor, who opened a new request for delivery by September 6. On the morning of September 6, I called to confirm the delivery, only to be told that I needed to stay home because an adult was required to authorize the delivery since the tank was below 5%. I waited all day, making two more calls to customer service, only for another supervisor to reschedule the delivery for September 7, assuring me that it would be delivered since I was running out of gas. I was also told someone would call to notify me when they were on the way. Today, September 7, I woke up to a message saying they wouldn't be delivering because the tank was blocked. This company is terrible! They don't respect their customers, show no sensitivity--even knowing there are children in the house--and they don't deliver or follow through on their promises. Avoid AmeriGas at all costs, especially if you're in Orlando, Florida. This is the worst company out there. read more

Their fees are out of control! When I went into the hospital Sawyer gas was my company when I got out it was AmeriGas. And they were charging me $120 for a dispatch fee, $134 a month for a rental tank fee. When I canceled my service and told them to come and get their tank they refused so I called the state and then they charged me $684 to remove the tank that belonged to them! I'm paying all of my debt to them but I highly recommend you avoid this company at all costs! I am on social security disability and cannot afford to use this company. I don't blame their employees because I'm sure it's the people making the six figures that are charging these outrageous fees. I have a switched to suburban and I'm very happy with their service and fees. read more

Amerigas has dropped me as a customer because I only fill my tank twice a year. The old...rented...in ground tank has been sitting on my front lawn for over 3 weeks waiting for pick-up. And I am being billed $299.99 + $119.99 for pick up. Unable to contact any local office and waited 85 minutes on hold then hung up. I have been a faithful customer for 36 years and previously used much more propane. read more

AVOID THIS COMPANY AT ALL COSTS - Dishonest, Unreachable, and Exploitative Fees If I could give zero stars, I would. This company is an absolute nightmare to deal with. You can never reach the local office--they are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back. I'm canceling my service, and they are demanding nearly $500 just to pick up the tanks I've been renting from them--tanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the "inspection" they claim to perform on every fill-up, but that's a complete joke. I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed. The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check. So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition. And when you finally decide to leave, they gouge you for more money on the way out. This is the definition of a predatory company--they don't care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence. read more

The worst company ever since they outsourced! They have gone entirely down hill. Couldn't even service me to top off my propane when a hurricane was coming, but watched as my neighbor had Como gas filling them up last minute before the storm. Amerigas is simply awful! I rarely ever write reviews but trust me stay away from this company! It has been one trouble after another with them. I am happy to say I fired them and am now with Como gas! read more

This company has horrible customer service. Avoid this company at all costs. They are not worth your time and headache. I have been trying to have an empty tank removed since August 2023! I cannot seem to find a number to call locally here in Orlando to assist. The only number is the distribution call center that continues to say the same thing. They say they place the request, and a service technician will call you when they have you scheduled. This never happens and there is no way to call the service center to find out where my service request is in the queue. I cannot believe they are so backed up that it takes over a year and a half. Any suggestions? read more

I am not sure what has happened to Amerigas over the years, but it is impossible to speak with someone local. I am fine with outsourcing, but not when it interferes with communication. Despite multiple attempts to describe my issue to the company, no one seems to understand that I am having an issue with one of my valves. They have scheduled me multiple times for a technician to come out, but no one ever comes. I call multiple times to get a status and they always ensure me that they are coming. Even once, I got the confirmation of service that didn't actually happen. I feel like i am stuck with them because of my tank, but if you are deciding on a company, try calling customer service to see if you can carry on a conversation with them first. read more

Appt today to take an old tank out and replace with a new tank. Appt on phone 1pm to 4pm Text later 8 to noon. No show. read more

Customer service: 0. Follow up: 0 After the AmeriGas tech Stephen came out to do a site survey forour buried tank, he recommended replacement due to age. AmeriGas would dig up the old tank, remove, and a new tank would be provided. NO CHARGE to us because we lease the tank. His manager,Peter, would be in touch. Still no follow up. Next step, call to customer service call center. After speaking with three different reps and finally a supervisor, I was assured the Orlando office would follow up by the end of the day. Still waiting. And I was charged for more than the site survey which I disputed. Still waiting for the bill to be adjusted. With no follow up from AmeriGas to remove an old, potentially dangerous propane tank, I've researched my options. Report AmeriGas to the Florida Department of Agriculture for safety violation and poor business practice. Then contract with another company to do what AmeriGas should have done initially; follow up! read more

On going mess for two month multiple phone calls to the call center was escalated 3 times ( yeah right) still no refill or common the tank being replaced etc etc... supervisor said they would get it to the team week later nothing. Read their reviews I really don't think they actually care. read more

Trying to reach anyone in the Service department is a joke! My first call to them 12/26/24 took 3 hours to complete to have an old tank removed. Now at the end of January 2025 I was informed the job order I called for, and was given a reference number was Never even placed. I have an extremely ugly metal tank sitting next to my home and just want it removed. read more

This is an awful and absolutely the worst company to deal with. Poor customer service, all the way round. You talk to the team, and they hang up on you. Looks like their customer service is located in Timbuktu. Very dishonest. They charge $114 for renting a tank that I've not used in years. They charge 3% credit card surcharge on paying that. And believe it or not - charged another $36 because I was 2 days late in payment. Please go with other companies such as Thermotane, Lovelace Gas, etc. Anyone else is better than this trash AmeriGas company! Please stay away from this extremely dishonest company! read more

This company has the worst customer service. I sold my home and tried for 2 weeks to cancel my service. They would not answer the line once I selected and option or if they did, the rep would disconnect the call. When I finally got someone on the call and explained what I needed they kept me on hold forever. Do not deal with this company, it's not worth the headache. read more

AVOID THEM!!!! They simply won't deliver gas to your house! I've been trying for 3 months!!! Every time it's a different excuse and a 45 minute phone call. Now I've been on hold over an hour just trying to get them to come get their tanks! read more

Wish I could give 0 stars. Amerigas is the worst company I've ever dealt with when it comes to utilities. While every call with their godforsaken call center assures me I'm a "valued customer," I haven't had propane since May 12. Every time someone has come to repair or refill, it takes 3-4 days, and I still don't have working gas. When our hot water and gas stove stopped working, I paid for expedited service for them to refill the tank, which I didn't get. When I finally got them to show up, on May 16, I was told to schedule a repair. It was scheduled for May 22. They didn't show up. They "fixed" the tank on May 24, but couldn't refill it until today, May 27. Today, the deliveryman couldn't get the gas to work, despite trying for an hour. He put in a service request and I called. Soonest they can come is June 1. Every time I call they "escalate" my request and "expedite" what they can, and they still come at the very last moment. My gas delivery could have come 3 days ago if it had actually been expedited, and this problem would have been found sooner, but nope, that's not the way they operate. I didn't even know a temporary tank was a possibility until I started calling around for new service, and another company suggested it. I asked Amerigas customer service if they could bring one, and from what I can tell, even if they could, they still wouldn't be able to do it before my next appointment. Why? No idea. At this point I'm trying to saturate the Internet with as many bad reviews as I can. I have small kids and don't have any hot water, can't do dishes or laundry, and we're heating water in the microwave to bathe. I can't wait to switch companies. I won't be happy until there's either a class action lawsuit or they go out of business. Absolutely the worst company I've ever worked with. read more

$300 fee for picking up empty tank. ..................................................................................................................................................................................................................................................................................................................................................................................................................................... read more

I have been in contact with this company since October 2023 trying to get them to pick up a large tank in my yard since I bought the house and I have no use for it. I have call and sent an e-mail to customer service back in Feb. 27, 2024 which they answer back on April 9 and told me to call a phone number which I did. I explain to the lady the situation and like everyone else she apologized for the inconvenience and assure me she will take care of it and told me it will be picked up on April 16th between 12-4, today is April 26, 2024 and no-one has showed up to pick up this tank. read more

Amerigas - Utilities Near Me - Orlando, Florida

Amerigas is a terrible company! When I called to report a possible leak, they assured me that would send someone out to have a look and that I should rest assured there would be no charge for the visit. Then two days after the appointment with zero explanation as to what they had found while on site I received a bill for $375. When I called in to get help they acknowledged that they said the wrong thing but that the charge for the leak investigation would be $375. Zero concern of the problem, zero concern about helping me to get it fixed! I'm so looking forward to my new relationship with Sam's gas. Amerigas will never see another dime from this former customer! read more

Two scheduled appointments with this company for a new service inspection. Two times they do not show up during the scheduled time. 30 minutes on hold before finally speaking to someone. read more

For 10+ years we've been a client of Amerigas, leasing our tank with 2 fills per year. Prior to today, I would give them 3 stars; with missed deliveries, lousy customer service and generally rude. Since we only had to deal with them 2X per year for fill-ups, we tolerated the poor service. On Jan 24, we were invoiced for the tank rental and we payed the for the annual rental. 1 week ago, I receive an unsolicited call from someone saying they need to replace my propane tank. He never identified himself as Amerigas, so I questioned the validity of the call. I called Amerigas and received their offshore customer care department, which I though hypocritical for a company called AMERGAS. When I finally got to someone who could speak broken English clearly enough to understand, we confirmed it was a legitimate call, so we scheduled a day to install the tank in 1 week. 4 days ago, we ran out of gas, so I called and they said they can't do anything until the new tank was installed. The installation was scheduled for this morning. The driver shows up and said they can't install the new tank because we only have one gas appliance. They could only sell us a tank for $2000. And he didn't even have a replacement tank on the truck! I called their local 407 number, and was routed to their offshore customer care line that was no help. I tried to go to their office on Silver Star but they do not allow customers inside. All I can assume is that Amerigas does not care at all about their long time clients. Apparently is has to do with only having one gas appliance! I completely understand that profit is essential, but giving long term customers with no option but to pay $2000 with out any notice or justification is a loosing practice. Now, after pre-payng for a tank they leased, I'm stuck with no propane unless I pay them $2000. SOUNDS LIKE EXTORTION TO ME. AMERIGAS should live up to the least we signed. read more

This has to be the most frustrating company to deal with. Worst customer service from on site delivery team. I have called 7 times to ask why I paid for 87 gallons of propane, had to fight to get it actually delivered and my tank gauge reads 0. They will not issue a refund until they check the tank and yet they no show for scheduled appointments and there is no one to call that is local. Only in other countries - India-Philippines and Mexico. They told me there is no way to contact anyone inside the United States. DO NOT use this company!! I would give a 0 star rating if I could read more

This is the reiew I left for AmeriGas in their survey request: My experience with your company is as follows. I have a 500gal in ground tank running only the whole house 25kw genset. I had no issues with either for 4 years. I ordered 200gal to be added, AmeriGas came out and did a mandatory leak test as a new customer, and when that passed they added 200 gal, a few months later I noticed my guage reading low and smelled gas. AmeriGas sent out someone who could find no leak. I insisted there must be a leak as the guage was confirmed working and 1/2 the gas was gone, AmeriGas sent anohther tech who verified there was a leak after all. By then all the gas was gone. The generator was never run except for its weekly 15min "exercise" cycle, and i do this manually and actually missed several weeks. The leak was fixed by a plumber at my expense and more gas ordered. Then we were hit with the Cat3 hurricane Milton before they could refill the gas and I was without genset. I was never informed that they were going to charge me a service call nor how much it was so you can imagine my surprise when I got 2 bills for almost $500 for 2 guy to stop by for 10-20 min each and for one not even be able to find the leak and put in his report it wasnt leaking when clearly it smelled like gas, the gas was gone and there was a leak, which I (the home owner) found w a spray bottle of window cleaner. The last guy Patrick was very nice however. So my experience with AmeriGas is I started at 40% full tank, spent nearly $1000 and currently have 1-4% tank. Please have someone who is a manager or authorized to make this right call me at your earliest convenience. read more

This company is a joke. I have a leak in their tank that i rent from them and they said there isn't a leak. I can smell propane and then they wanted to charge me to fill up my tank. Here is the thing, I spent over $700 filling it up and I don't have anything hooked up to it anymore. A couple days after filling it up, my hot water heater went out (the only appliance I have on gas) and I replaced it with an electric one. You tell me how is it possible to now have an empty tank when I am not using it and I smell propane coming from it. Worst customer service ever and the people that work there are rude, insulting and hang up on you when you try to use simple logic to explain your frustration. read more

Amerigas has the worst customer service ever. It takes forever for them to answer the phone if they answer at all. You cannot speak to a local representative only someone halfway around the world. They will tell you that they will deliver on a certain day only to cancel multiple times and then finally not show up at all. When the person at the other end of the world finally answers your phone call they will lie to you and tell you the propane will be delivered but it never gets delivered. Amerigas is terrible. read more

Horrible customer service. Promised delivery between 3-11-2024 and 3-18-2024. Today 3-19-2024 i have not received any communication and i have not received a delivery either. I called customer service and i'm not even on the schedule for delivery. There is a delay in the area!!! Well, there sure wasn't a delay in the area when they collected my prepaid order. Unacceptable customer service. read more

As for the Amerigas Orlando Office, that is certainly a ONE to ZERO star. However, I contacted Brilynn at corporate and told her Amerigas in Orlando has a ONE star rating on Yelp and I know why. She was super polite, asked what the problem was then Brought the Hammer down. It took nearly two months for the AG Orlando office to figure out what to do with the 2 tanks they put in my yard and it took her like a day to tell them what to do. Then AG Orlando was supposed to fill the tank, as scheduled, no show. I contacted her again on a Friday evening and there was an AG truck at my door first thing Saturday morning. My rating is not for AG Orlando but for Brilynn at corporate. read more

If you have a choice.... DO NOT USE AMERIGAS FOR YOUR PROPANE COMPANY!!! Requested new gauge 3x in the last year, at ZERO as of a week ago Thurs, said delivery expedited for Sat NO SHOW, called Monday, "you're scheduled for this Thursday" (a week later) NO SHOW, called back Friday, "will call Sat am for delivery, NO CALL, called today.... "Sorry no trucks in your area today, you are a scheduled to Monday" ‍‍‍ read more

Dangerous, left full leaking tank at a home with clear leaks. Eventually confirmed it was dangerous and leaking but still charged for the gas. Left dangerous tank onsite for months. Eventually paid to remove it myself. Call centre hasn't a clue how propane works and what uses there may be for it in the US. read more

I was charged 5 times over the quoted price. Customer service keeps telling me they will adjust pricing but they are not adjusting and now my account shows it's overdue. read more

The company broke my water heater and has refused to take ownership of the issue. No worries, that's what courts are for. Customer service is abysmal. Don't waste your money here if other options are available. read more

Would leave negative stars if I could!! DO NOT USE THIS COMPANY!!! Total scam! A man came out to evaluate our property so we could get a propane tank for our pool. He couldn't place it where we wanted, and he was immediately ready to leave after that. No other options about if we wanted to do it somewhere else, or bury the tank, it seemed like he had no clue what his job even was. After WE showed him a couple options, we asked for a quote based on those options, and 3 weeks later we're still waiting. Now here's the scam--$201.17 was billed to us, just to have the guy stand on our property. We have spent so much time on the phone just trying to get the quotes, and only get passed from person to person, then finally told to send an email to customer service. Still no response to the email, but they've definitely made sure to send the bill multiple times. Spent 30 minutes waiting to get through to customer service today, only to be told they don't have to send anything to us, but we still owe the money!! Do NOT make the same mistake we did!! The whole company can't get better than a 1 star review-I wish I would have looked at the reviews before we ever called!! I had to come back to add, we also just got charged $76 for our first month of service!!!! The guy literally stood in our yard for 10 minutes!! That's it!! Somehow we magically have a tank that they're servicing???? How is this company even allowed to be in business?? read more

i have had a 120 gallons propane take buried in my yard for 19 years. Heritage Propane put it in and Amerigas bought that company. In February 2023, I smelled fumes outside and Amerigas came right out and turned off the tank. They said a technician would come to service the problem. After repeated calls, he came in in April and said the tank was no longer good. Since I no longer use much gas and it was costly, I decided not to replace. The tech said someone would come to pump out the remaining gas and fill the tank with water. I was to be reimbursed for the remaining gas. After many more calls, to a foreign country, they came and pumped the gas. I got a bill for $302 for this service. Now I have to pay them hundreds of dollars to dig it up and haul it away, or continue to pay rent on it forever even though it's unusable! Terrible customer service! read more

Amerigas is the most unreliable corporation I have ever dealt with. There is no possible way to reach a customer service representative in the USA. I have been out of propane for 5 days and each day I am assured my tank will be filled (from a foreign representative), yet still no delivery. Representatives are from India and the Phillipines and have no clue what they are doing. It's obvious the corporation does not care for their customers when they do not allow you to contact them. read more

Poor communication and still waiting on delivery. Delivery date was 6/1/24-6/7/24. As of today, June 9,2024- no deliveries and they posted my payment 6 days ago. Called customer service and was told it would deliver that day, but nothing and still waiting for gas delivery. So disappointing in Amerigas company like this....taking customers money, promising deliveries and not following through. read more