I love going to griggs when in town .it always amazes me at everything they have and customer…read moreservice has always been great. Although during this visit while shopping in the socks I over heard someone really harshly scolding a young lady in the clothing this tall gal had fingers in the younger girls face telling her she was a associate and to stay in her lane . The younger lady handle it really well and asked to be done . If the tall lady was a manager I feel sorry for the workers . She basically told the younger gal that she wasn't a person but a dog that she is telling to sit.. after seeing that I left . I asked for a manager at front desk but was told the store manager was not in that day... Poor hostile degrading management no one should talk to employees that way. The employee value is sad

I enjoy this store, it's got about everything I've had on my shopping list. The staff is helpful…read moreand friendly. When I'm in the area I make a point to spent my dollars here and you might want to consider it too. This is the real deal Americana business that needs to be supported.

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.

like so much around here this store is a throwback to a simpler age. before the big blue and orange…read moreboxes over ran the countryside the jumbo-ace was the place for pretty much anything except dinner; a larger version of the local hardware store where you could find housewares, patio furniture, work and leisure clothes and stuff for to enjoying the great outdoors... this is a fine example of the big old store carrying Ace brands as well as national names across all product lines. the store is well lit and organized, and I think the shoes and clothes area was recently redone for ease of access. depending on what you need the local hardware might set you back a nickel but it's nice to have the option of not spending ten dollars and twenty minutes driving across town or buying hardware or plumbing and lighting fixtures online. really, in the long run this is totally cost effective.

I was in the store a couple of days ago with a small paint sample in order to get a qt. of matching…read morepaint. I was greeted by Mark. He was funny, charming and very professional. He work very diligently to get me the closest match. Indeed he did! When I got home I couldn't believe how it matched. It caused me not to have to paint the whole wall. You are so blessed to have him as an employee. He said he was not the best with paints in the department, but in my world he is the very best !

Always such wonderful employees friendly and helpful people…read more Ask for Boston, he'll go out of his way to make sure the customer gets what they need.

I needed a very specific plumbing part and after we had given up and thought we had to go to a…read moreplumbing supply, Jack asked if he could help us. We didn't think they had the part, but asked him anyway. He led us right to it. He's polite and professional and an asset. Next time we'll start by looking for Jack, not the part.​

It the start of the season in June 2022. The new pavilion is beautiful. The seating areas…read morepositioned around the facility is amazing! There should be more containers to deal with trash. Looking forward to this event space providing community to our area.

This is a pathetic caricature of its best years. There was one real produce stand and one vendor…read morewith shallots and wimpy asparagus that looked like it came from Walmart. The rest was food trucks, crafts and assorted others like a stand for united healthcare. There are two rows of stands where there used to be 5. Sad sad place. I am sorry it went downhill because I used to love coming in to get fresh local seasonal produce for the week. If you like hanging out eating overpriced snacks and buying crafty hats made out of whatever, while listening to crappy cover bands, by all means come on down.