This is absolutely the worst company we have ever dealt with! Their customer service is terrible…read more Their online account system is terrible. If you have a problem and call them, they say they have too many calls and not enough customer service reps, which is obvious after holding for over 30 minutes. After we moved, and prior to setting up the automatic drafts again, they sent our first bill on 9/27 and told us it was past due as of 9/21. Not to mention, it took them several days to get our service turned on at our new residence. When we moved, we had to set up a new account because I couldn't log on the online account to transfer service, and their password resets didn't work. They still have my security deposit from my old account after more than a year and a half and we've had to get the utilities commission involved. All payments were drafted from our account on the due date, and the final bill has been paid. They aren't denying they owe the deposit, they just won't send it. As if this isn't enough reasons to be frustrated with them, they once accidentally debited our account for $480, when the bill was $48. It took several days to get that straightened out. Needless to say, if I had a choice, I wouldn't use Atmos. If you're looking to rent or buy in the area, I strongly suggest you look for something that will prevent you from having to deal with this horrible company.

Recently had to call and ask service for help with lighting the hot water heater and someone was…read morehere in thirty mins.Very pleased with the response and the service man who was polite and helpful.

They do take Credit Cards, so I made our own Credit Card Authorization form and e-mailed it to…read moreeffect the deposit. They say the services were turned on. I wish it wasn't such a huge deal. Every time we buy a property in Mississippi I'm going to die a little inside.

Wow where to begin. 1st of all if you are in the Olive Branch Byhalia area this is your ONLY…read morechoice. That being said I have a pre paid meter. Huge mistake. I'm using 18 dollars a day! Which is outrageous. I have unplugged everything in my house and spent two days somewhere else. I still used over 18 in power. Every time the temperature drops my usage goes up. I have called and begged someone to come look at this meter. No one will come. The extremely rude customer service agent insists that it's something in my home and not the meter. Like these "smart meters" are infallible. I mean things get broken and sometimes things do get out of whack. You have to take what they give because they know they are the only game in town! I don't have an hvac system , I don't use electric space heaters I don't use my washer and dryer because of this and they are unplugged. No one really cares that I am hemmorrhaging money and all I get from the rude ladies that talk over me when I'm trying to explain this expensive problem is that it's something in my house when I know I have unplugged EVERYTHING and it can't be my house!!!

Have had service 3 months. Was signed up for phone in addition to internet which I did NOT want…read more Duplicate charges on bills, but have been able to get them removed (just a pain!!) Speeds are considerably slower than they should be, and price is outrageous but being in a new area it is on par with the local competition. Customer service is my main complaint. Called about no internet in October and woman was very short and almost rude. obviously not having a good day. Received an email that my email address had changed, and when i called back found she had modified it though it was not something we discussed or that she verified. They would not give me her name or let me speak to a manager to lodge a complaint. It has happened THREE TIMES now that a cs rep has butchered my personal info when making a call for tech support. Last time was Thursday, called and scheduled a tech to come out for recurring internet problems. Sat here Friday from 8am to 4:30pm,with no call with an eta. Called and found my phone number was changed, to an out of state area code? Had it corrected and have tried multiple times to speak to a manager or file a complaint. Received an email for a customer service survey, but the link was expired the same day I received the email. Have sent several emails back and forth through the website, with canned responses that do not have anything to do with my complaint. Finally received a call from Heather today and was told there is no way to see who I spoke to on a particular day and time, the system does not log who modifies a customers information, and was told that often cs reps do not even log against a customers account when you call in. She verified my account information and AGAIN found my email address had extra characters in it. (FOURTH TIME) So obviously when they modify the email address I stop getting notifications that something has changed in my account. Giving one star because I have to give at least one star. This is by far the most unprofessional company I have ever done business with. Zero accountability and no way to reach anyone but customer service.The only reason I have not switched providers yet is that I do not want to be tied to a contract. But as today I am looking...

Oh it's wonderful if you enjoy a potato connection, slow speeds and shitty "costumer service"!…read moreThat's about all there is to know. One star because I had to. Zero because they earned it!

when i called they called right away but I sent the job detailed information through email. It is…read moreso frustrating they never responded why they can't quote or perform the rough in plumbing, heat pump

We called Salinas Mechanical to perform standard AC inspection and maintenance during the 2022…read moresummer heat wave. The owner came out and did a great job and even suggested some things we could do ourselves to improve efficiency. While making conversation, I mentioned an electrical wiring issue and he said he would be happy to take a look. We scheduled an second appointment and he returned and had the issue fixed in a short period of time and for a reasonable price.