On December 25, 2025, our propane tank ran completely empty while both of our daughters were ill with the flu. Propane is our primary and only source of heat. In over 16 years of service with AmeriGas, we have never once been placed on "will call" status. AmeriGas placed us on will call resulting in a complete loss of heat. After resolving that issue, we are now facing another serious failure. We were scheduled to receive a propane delivery between January 23, 2026 and January 28, 2026. That window has passed without delivery. As of Friday, January 30, 2026, we were informed via automated messaging that delivery is now scheduled for Saturday, January 31, 2026. This delay is extremely concerning. A winter storm forecasted to bring 5 inches or more of snow is expected to begin tonight, with temperatures forecasted to drop to 9 degrees or lower. Based on our current propane levels, we are at serious risk of running out of heat again before delivery occurs. We are at 8 percent. When we contacted customer service to express the urgency of this situation, we were routed to an overseas answering service. After requesting escalation to a supervisor, we were advised to simply "wait and see if they deliver." This response is unacceptable given the circumstances, the weather conditions, and the fact that this is a heat-related emergency involving a household with children. AmeriGas's failure has created a recurring and unsafe situation for my family. This level of service is unacceptable, and we expect prompt attention and resolution. read more

If I could give zero stars, I would. This is hands down the worst company I've ever dealt with. The customer service is abysmal, and they never deliver when they say they will. For context: we placed our order three weeks ago and still haven't received a delivery. Under their "new terms," you're required to pay in full upfront--yet they completely fail to deliver on their end. This isn't a one-off issue; it happens every single time. Missed delivery dates are the norm, not the exception, and customer service offers nothing but excuses. Now our tank is nearly empty, and we're about to be hit with snow and ice this weekend. Their explanation? "Over-scheduling"--the same tired excuse they always use. But somehow, if you're willing to pay an extra $300, they can suddenly "rush" the delivery. That's not a service model; that's a shake-down. This feels like a scam. And it's honestly embarrassing that the company is called AmeriGas--because there's nothing remotely customer-focused, reliable, or accountable about how they operate. read more

Terrible customer service. What's the point in having a local office if the only way to contact them is through an overseas call center that doesn't care about you? Spent 30 minutes trying to arrange an overdue delivery as my tank was nearing empty with yet another storm coming. Three different calls, neither of them got through to a supervisor that I was on hold for -- and the CS rep said only a supervisor can tell me when the delivery "might occur"? My wait would have probably been for nothing as all the supervisor would have done is tell me I would have to pay $300 to get to the head of the line, based on other reviews... Change your name, "Ameri"-gas. read more

If I could give zero stars I would. My opinion based on my experience is they want you to run out of gas. 7 to 10 days for a gas delivery that is already partially paid for and I have an automatic delivery account, what a joke. Their terms and conditions seem to be very fluid. read more

very bad service and false delivery commitments very difficult to get customer service on the phone long hold times

Horrible customer service. Told someone would be out the following week. No one ever came or called. When we called we were told someone would call us first thing in the morning to set up service. Surprise surprise. No one called. When we called the company we just get a run around that "someone" will call back. Not holding my breathe. Very unprofessional and outright liars. Wouldn't recommend. read more

Horrible! They don't even deserve one star. Called them 3 times in the past month and was on hold for almost 2 hours all 3 times. Only was able to get thru to a representative once, other 2 times I was disconnected. There local offices aren't open to the public and you can't directly call them. I'm trying to cancel my service and want them to come pick up an empty tank. I was warned by another gas company that this might happen but I didn't believe them, I do now. Amerigas has horrible customer service and is always at least 50 cents to a dollar higher per gallon on their propane than another local company. read more

Just avoid all together just liars there all they care about is that $$ left my family with out heat for a 5 days now we have called another company to service us an will not recommend them to no one read more

Be warned that amerigas provides a $25 coupon towards your next delivery for a favorable review on this site. They delivered gas to me without providing me a ticket and my efforts to understand my bill were frustrated by a complete lack of knowledge of those answering the phone number provided for billing, delivery and service inquiries. Good local service in Greenville has been replaced by a large company basd in Dallas Texas. David Turner read more

No crazy issues have come up during the transition. We have a unique billing scenario due to personal situations that was set up by the previous vendor Greer Gas, and we have had no issues in continuing this. Seamless transition has been extremely pleasant. Keep it up... read more