We had a waterline pipe break under our house in the middle of the night. Water was gushing out and…read morewe did not have the tool to turn off the water supply at the water meter shutoff. Our phone call to the emergency services number at Spartanburg Water was immediately answered by a very pleasant and helpful representative who contacted the employee on call. This employee then promptly called us to confirm our address and arrived at our house within 20 minutes of our initial call. We are so grateful for Spartanburg Water's very quick response to our request for help and for the kindness of their employees. Judy W.

Spartanburg Water System has the most inefficient and frustrating online system for payment that…read moreI've ever seen for any organization, public or private, in 40 years. When you log on as a customer, you are automatically denied access. It is only when you log OUT again and log back in that you are given access to their system. This is ridiculous. Why would ANY organization make it difficult for you to make a payment? The only reason is that they are inept in the most basic system programming. This is a utility that you must use as a Spartanburg city resident, so the only way to get them to enter the 21st century for customer service is to do what I am doing. Complain. When enough customers complain, then things will change.

On December 25, 2025, our propane tank ran completely empty while both of our daughters were ill…read morewith the flu. Propane is our primary and only source of heat. In over 16 years of service with AmeriGas, we have never once been placed on "will call" status. AmeriGas placed us on will call resulting in a complete loss of heat. After resolving that issue, we are now facing another serious failure. We were scheduled to receive a propane delivery between January 23, 2026 and January 28, 2026. That window has passed without delivery. As of Friday, January 30, 2026, we were informed via automated messaging that delivery is now scheduled for Saturday, January 31, 2026. This delay is extremely concerning. A winter storm forecasted to bring 5 inches or more of snow is expected to begin tonight, with temperatures forecasted to drop to 9 degrees or lower. Based on our current propane levels, we are at serious risk of running out of heat again before delivery occurs. We are at 8 percent. When we contacted customer service to express the urgency of this situation, we were routed to an overseas answering service. After requesting escalation to a supervisor, we were advised to simply "wait and see if they deliver." This response is unacceptable given the circumstances, the weather conditions, and the fact that this is a heat-related emergency involving a household with children. AmeriGas's failure has created a recurring and unsafe situation for my family. This level of service is unacceptable, and we expect prompt attention and resolution.

If I could give zero stars, I would. This is hands down the worst company I've ever dealt with. The…read morecustomer service is abysmal, and they never deliver when they say they will. For context: we placed our order three weeks ago and still haven't received a delivery. Under their "new terms," you're required to pay in full upfront--yet they completely fail to deliver on their end. This isn't a one-off issue; it happens every single time. Missed delivery dates are the norm, not the exception, and customer service offers nothing but excuses. Now our tank is nearly empty, and we're about to be hit with snow and ice this weekend. Their explanation? "Over-scheduling"--the same tired excuse they always use. But somehow, if you're willing to pay an extra $300, they can suddenly "rush" the delivery. That's not a service model; that's a shake-down. This feels like a scam. And it's honestly embarrassing that the company is called AmeriGas--because there's nothing remotely customer-focused, reliable, or accountable about how they operate.

I thought I was doing a good deed by clipping the lower base of vines that had overtaken my utility…read morepole, but the wilted branches up top short- circuited my service a couple of hours later. Duke's lineman (Robert) responded quickly and restored my service within a couple of hours of reporting. Great job, Duke Energy!

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of…read morepredatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a "cancel service request" on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment. After first placing the request on the app, I received a prompt stating a request had already been placed for 2022- knowing I had not yet placed the request, and the current year was 2026, I recognized this as an error and attempted to place the request on Duke's website as well (in addition to the app). I received the same prompt stating a request had already been placed, and so next called Duke's customer service, where I was kept on hold for over ten minutes and the robot ultimately referred me back to Duke's website. Assuming the stop service request had been placed since I placed it numerous times through Duke's website and application, and received a response stating a stop service request was received, I assumed I had stopped my service. However, come August, I've been charged through August 2. While the cost is minor, it's the principle of the issue that has been troubling - after two hours on the phone with Duke support, the answer I was given was that, because their system did not receive my stop service requests (despite that their platforms are the party that malfunctioned), I simply owe the money. Long story short, make sure you reach a human from Duke when you want to stop service, especially if their platforms are "malfunctioning." Their predatory tactics and poor technology are not on your side as a tenant, so cover all your bases to protect your finances!

I have recently moved to Waxhaw and Blaire Greene has been the most amazing rep ever! I'm so…read morethankful for her kindness and efficiency in all aspects of our transition!

From the owner: Powering Your Life…read more Union Power Cooperative is an electric distribution cooperative headquartered in Monroe, NC. We serve more than 72,000 member accounts in Union, Stanly, Cabarrus, Mecklenburg and Rowan counties and have more than 100 employees. The Cooperative is a not-for-profit organization incorporated in 1939. We have approximately 5,900 miles of energized distribution and transmission lines, 23 substations and 3 breaker stations and purchase wholesale power from the North Carolina Electric Membership Corporation (NCEMC).

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

Echols delivered fuel to greenville dog show for rvs who needed fuel or gasoline @ a very fair…read moreprice. The driver was very frendly and polite. The price was about 10 cents higher than packing everthing up and traveling to a fuel station Thank you for your service.

Echols Oil Company saved me! I woke up this morning freezing. Apparently my furnace ran out of oil…read morelast night so it was about 50 degrees inside. I called my normal oil company to schedule a delivery and was told it would be 2 weeks before I could receive anything! That's when I called Echols. I received 100 gallons of oil within 2 hours and was charged 90 cents less per gallon. Wow! I am just amazed! I have found a new oil company with fast amazing service and super nice employees! Nicky, the delivery guy, was the best!