We own a duplex in Antigo, and City Gas is the provider of natural gas in the area. They charge a…read more$20.00 application fee every time someone moves in or out. We have to pay when someone moves out, and a short time later, the new tenant has to pay an application fee again. AND an additional $3.00 as a "Convenience Fee!" When I complained, they said no problem, we'll just lock up the meter. Customer service is not at the top of their agenda.

The only city gas that I know that will cut off your gas with a current bill and address! Never…read morereceived a termination letter also! 27 years the gas bill was always paid on time and they decided for me that I didn't need there services and shut off my gas and let it sit all winter. How amazing is this? Thank you Antigo City Gas!!! Then I received a termination letter and the story I was told on the phone don't match!

Hostile and rude especially to tenants. Requested a later time due to a sick child in the home that…read morerequires medical accommodation before anyone enters the home. They don't even have another appointment at the time of my call but refuse to move the service to a 2 hours later. Refused to call me back and all this because it is more convenient for the plumber possibly but could land my child in the hospital or the morgue. That's how serious his health issue is and the service is no longer an emergency so there's no need to come that quickly at 7am. Coming at 9am won't hurt anyone but coming early could be catastrophic for my child because I need to process his medical devices before he can use them. She hung up on me. Called the landlord who told her to come at 7am because hesnlissed at me he couldn't evict me for having an air mattress. So this is all based on retaliation. Now I have to call the lice to stall on the AM so that my son can survive the night. contacted my son's lawyer as well. We have had to get a lawyer specifically for these types of issues because it's so common place to ignore medical needs for no emergency situations that impose a threat in our home because we are tenants instead of owners. Like that matters to a child's safety and health. zero stats of possible and we haven't even been served by th plumber yet. he or she might be great but their office is TRASH

Not friendly at all, is they were in a big city the would go out of business. I had them once at my…read morehouse and I busted out laughing when they told me the price.

Roll with it took on this job without knowing what was under my crumbling rear stoop. In one day…read moreremoved all the bad concrete and repaired it to perfection. All debris and mess was gone. I would highly recommend this company.

Very slow service from the initial service request until the plumber arrive. It took over 5 weeks…read morefrom my initial service request over the phone until a plumber arrived. Flat Rate plumbing service charges that are extremely high compared to other plumbing companies. One of the services I requested was to replace a kitchen faucet. The labor charge to replace a kitchen faucet which took 45 minutes to complete was $422 which did not include the trip charge. No detail breakdown of the charges until I received the invoice by email. For the services I had requested, I was given an overall cost to conduct the services without a breakdown of each service. I was given the opportunity to accept these charges which I did because it already took 5 weeks to get a plumber out to my house and I already had to pay the trip charge. It wasn't until I received the detail invoice did I see a breakdown of the service charges. When I called to question these high charges it took 3 calls to finally have someone from their contact center reply back to me with their response. While two of the three services I had requested were able to be performed and the plumber was very courteous, the delay in getting this service and the high charges to perform these services were very disappointing. UPDATE: Frasier's Plumbing reached back out to discuss further the concerns I had regarding their service and charges. Their Call Center Manager was professional, courteous and allowed me to express my concerns. At the end we came to a solution that met both of our needs. I appreciate and respect any business that takes the time to listen to their customers concerns to better their service and retain their customers.

Requested service a few years back they came. They told me it would take two journeyman wanna…read moreapprentice it would be over $4500. All I want was a drain pipe about 20 feet long for a new washer found a place to do it for 1500 and they apologize that it was so much it was just a tight crawlspace. Please do your research before hiring a plumber.