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    Countertop installation

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    3 years ago

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    8 years ago

    Dan and his team were a pleasure to work with. Honest prices, professional attitudes, caring staff. Beautiful work guys, thanks again.

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    Paxton Countertops

    Paxton Countertops

    (16 reviews)

    Had a great experience with Jacklyn before we went to their showroom, was very responsive to my…read moreemail questions and scheduled a visit. We had a quote from one of the big box stores and found something equivalent for a little less but the experience was much better. We could actually pick out the slab of granite to order and when it was delivered to their fabrication facility, we could pick out which part of the slab we wanted for the countertops and which part for our island. Installation went smoothly, made sure we were happy with everything

    I rarely leave negative reviews, but after three weeks of mistakes, poor communication and a…read morecomplete lack of ownership, I feel other customers should know about our experience with Paxton Countertops. On July 18, we went to Paxton and selected Copper Mist for our basement bar. We were given a sample to take home and received a quote totaling $984.13 using the remnant we had selected. At no point during that process were we told that we needed to place a deposit to secure the material or that the piece could be sold to someone else while we were moving forward with our project. Based on that selection, we continued planning our bar and even purchased our sink specifically to coordinate with the Copper Mist. Unfortunately, there were errors and confusion with our project information from the beginning. We returned to Paxton on August 8 and again confirmed what we had selected. We then learned that the material we had been planning our entire project around had been sold. The proposed solution was essentially for us to spend approximately $3,000 to get the material we originally expected to purchase as a remnant for a project quoted at $984.13. I understand that remnants are limited inventory. What I don't understand is why we weren't clearly told what we needed to do to secure the material, particularly when we had received a quote, taken home the sample, continued communicating with Paxton and were making other purchases based on that selection. Mistakes happen. What has made this experience so frustrating is the accumulation of mistakes, the lack of clear communication and, most importantly, the lack of ownership or a meaningful attempt to make the situation right. Three weeks later, we're now essentially starting the countertop selection process over again through no fault of our own. For a purchase like this, customers rely on the professionals they're working with to explain the process and tell them what needs to happen next. That simply did not happen in our experience.

    Top Of The World - Gorgeous Kitchen with Bianco Gioia Quartz.

    Top Of The World

    (7 reviews)

    After nearly 27 years in our home, we decided it was well past time to update our countertops. I…read moreworked with Maizie. She was so kind and patient with me throughout the entire job. I wasn't exactly sure how the process worked or what I wanted. She helped me make choices that worked out exactly as we had hoped. Everything from choosing the countertop, sink and faucet, to measurements and install went very smoothly. So glad we went with Top of the World.

    This is the second time my wife and I have built a home and the second time we have utilized the…read moreservices of Top of the World Granite. We met our interior designer at their showroom and had our architectural plans with us, which I recommend. The process of choosing materials for your home's counter-tops, backsplashes, and other surfaces couldn't be easier. I recall them having a good amount of "stock" surfaces to choose from when we built back in 2011, but their choices have significantly expanded since then. We were able to select from a wide variety of quartz and granite at a very reasonable price point, but they have a huge selection of materials should you want something other than their stock selections. They are also happy to price out different material choices for you before you make your final choice, which makes the process that much better. Top it off with great service and professional installation and choosing Top of the World Granite becomes a no-brainer and I can recommend them without hesitation.

    Americast - countertopinstall - Updated August 2026

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