Primo Granite installed 2-bathroom countertops in our home. The job was very professionally done,…read moreand the product is beautiful. The quartz countertops make our bathroom look like new. Thanks Luca, Primo, and Mike. I would definitely recommend them to anyone.

This is a gem of a family owned business! Beautiful selection of granite and quartz! Excellent…read morecustomer service and craftsmanship! We couldn't be happier with our experience!

I rarely leave negative reviews, but after three weeks of mistakes, poor communication and a…read morecomplete lack of ownership, I feel other customers should know about our experience with Paxton Countertops. On July 18, we went to Paxton and selected Copper Mist for our basement bar. We were given a sample to take home and received a quote totaling $984.13 using the remnant we had selected. At no point during that process were we told that we needed to place a deposit to secure the material or that the piece could be sold to someone else while we were moving forward with our project. Based on that selection, we continued planning our bar and even purchased our sink specifically to coordinate with the Copper Mist. Unfortunately, there were errors and confusion with our project information from the beginning. We returned to Paxton on August 8 and again confirmed what we had selected. We then learned that the material we had been planning our entire project around had been sold. The proposed solution was essentially for us to spend approximately $3,000 to get the material we originally expected to purchase as a remnant for a project quoted at $984.13. I understand that remnants are limited inventory. What I don't understand is why we weren't clearly told what we needed to do to secure the material, particularly when we had received a quote, taken home the sample, continued communicating with Paxton and were making other purchases based on that selection. Mistakes happen. What has made this experience so frustrating is the accumulation of mistakes, the lack of clear communication and, most importantly, the lack of ownership or a meaningful attempt to make the situation right. Three weeks later, we're now essentially starting the countertop selection process over again through no fault of our own. For a purchase like this, customers rely on the professionals they're working with to explain the process and tell them what needs to happen next. That simply did not happen in our experience.

Getting ready to replace a $1200 custom made Corian sink that has looked like crap from…read moreinstallation. First of all they held up my kitchen remodel with their lateness, then they threatened to not produce sink when I pressed them. Seams started appearing in the sink right away. Never called because didn't want to deal with their rudeness and defensiveness after that. Cracks around the drain started to appear next and now they are going across the whole sink. Only a matter of time before this sink totally disintegrates. Found out later from my cabinet maker that they had used them before and would not again. My countertops came from somebody up by Vassar. Thank goodness. Just pick somebody else.

They didnt explain to me that my undermount sink would have a reveal, that wasnt what i wanted…read more But the worst part was when the owner yelled at me and then hung up the phone on me. Bad customer service, im glad the stone looks good with the exception of not communicating the sink hole cut.

I was told not to use FS even though I had utilized them before and had a good result. Well, I…read moreshould have listened. First, they do not answer the phone: you have to leave a message and wait for them to contact you back. Second, they broke the backsplash for the vanity and said they'd return on Monday with a new one. Also, when trying to set the top, they garfed my drywall up pretty bad on one end because **they** mismeasured. Monday rolled around, no call, no show even though I texted. No call, no show on Tuesday even though I texted. Got a text finally... told them to keep the top and I will get the two vanity tops and my kitchen counters elsewhere. Rick, shame on you... Terry is screwing up your business!

We had a great experience with Affordable Surfaces. Mike and his crew listened to what we wanted,…read moresaw our space and offered recommendations. He brought samples from which to choose. His work was on time and on budget. He was professional and so nice throughout the whole process

Our master bath needed a remodel. Rob come in for a preliminary estimate and said it would be about…read more$6,000 - $8,000 and take about 3-4 weeks (most of the demo was already done ~ I just wanted it professionally finished). It wasn't a big job (the bathroom is small at just under 6'x6'), and I could tell he was trying to dissuade me from hiring Greystone. But I felt comfortable with both the price range and time frame, so he left to write up a proposal saying it would be two weeks before he sent it. After three weeks I emailed asking the status of the proposal. That's when he sent me the proposal with a price of over $17,000. Obviously he didn't want the job (too small), but instead of telling me he wouldn't do it, he decided to over-inflate all aspects of the job to get me to turn him down. Well, I didn't respond to his offense (which has been three months now), and Rob hasn't bothered to reach out to see if I wanted to sign the proposal. Obviously blew me off in an underhanded way; totally unprofessional.

From the owner: Kitchen & bath design and remodeling Cabinet sales including…read moreMedallion, Ultracraft & Pioneer Countertops including laminate, corian, granite & Cambria quartz Home remodeling Tile backsplashes and showers Cabinet & bathroom hardware including Top Knobs, Amerock & Jeffrey Alexander Shower enclosures & shower doors

After nearly 27 years in our home, we decided it was well past time to update our countertops. I…read moreworked with Maizie. She was so kind and patient with me throughout the entire job. I wasn't exactly sure how the process worked or what I wanted. She helped me make choices that worked out exactly as we had hoped. Everything from choosing the countertop, sink and faucet, to measurements and install went very smoothly. So glad we went with Top of the World.

This is the second time my wife and I have built a home and the second time we have utilized the…read moreservices of Top of the World Granite. We met our interior designer at their showroom and had our architectural plans with us, which I recommend. The process of choosing materials for your home's counter-tops, backsplashes, and other surfaces couldn't be easier. I recall them having a good amount of "stock" surfaces to choose from when we built back in 2011, but their choices have significantly expanded since then. We were able to select from a wide variety of quartz and granite at a very reasonable price point, but they have a huge selection of materials should you want something other than their stock selections. They are also happy to price out different material choices for you before you make your final choice, which makes the process that much better. Top it off with great service and professional installation and choosing Top of the World Granite becomes a no-brainer and I can recommend them without hesitation.