Facility is great. I highly recommend their climate controlled units. However, the owner is completely unreasonable. Old management apparently made promises she couldn't keep and was fired because of it. New management runs everything by the owner, which is fine. However, the owner wouldn't budge on a late fee for a month we were told we wouldn't have to pay for, seeing as our stuff would only be in storage for a week. We had no problem paying for the storage unit, despite being told we wouldn't have to pay for an additional 8 days, but we didn't want to pay a late fee on top of it. The owner would not take away the late fee. Because of the unwillingness to work with customers, if you can find another place to store items, do so. If not, get everything in writing. read more