Hospitality is awesome here! Ganga greeted us with a beautiful and welcoming smile. She made the…read morecheck in process efficient and pleasant! The hostess (Sharon) operating the evening reception area was pleasant, and attentive. Sharon managed to keep the area exceptionally clean all while serving each guest and making sure everyone received genuine personal service. Everyone we encountered during our stay was friendly and helpful. I would certainly recommend this hotel for anyone looking for exceptional hospitality!

I got to the hotel in the evening after a long flight; to find out they cancelled my reservation…read morebecause I missed their call for the$75 incidental fee. I missed the call due to airplane mode on the flight. Then I'm told they only had 1 room left which was over $300 more than I had reserved. Then after requesting privacy and putting the tag on the door, they still came in to clean unannounced, moved my personal items and turned the heat up when I had it cool in the room! I spoke with the assistant GM, and she talked over me repeatedly until I had to point out that she wouldn't let me talk. She tried to "make it right" and said nice things but their actions didn't match their words. She didn't adjust my bill to the original rate plus now I'm told there were more rooms available!!! I WILL NEVER COME BACK OR RECOMMEND THIS HOTEL EVER!!!!

Looky-here. 5 Stars again. I'd actually stay at this Hampton Inn even if I wasn't traveling with…read moremy aged dog. But as the pup was with us, I'll reiterate why I like this place: *** the staff is pet-friendly and kind *** our chosen room is on the first floor by the back door, which facilitates walks. Only one neighbor too, if the dog starts to bark. *** the outside area is grassy and flat. Poop bags and a refuse container are conveniently located The hotel is located right off I-85. There's a great Mexican restaurant across the street -- 2 delicious entrees and a small pitcher of margaritas for $40! -- If you want basic American fare Cracker Barrell is right there, and if Hampton Inn's breakfast doesn't cut it (still mediocre during Covid) walk to Bojangles for a chicken biscuit. A gas station to fill up when you leave is right there, too. Rooms are clean, water pressure is great ... and really, nothing is lacking.

The hotel seems older but clean for the most part. Conveniently located right next to the…read moreinterstate. The biggest negative that I have, is that I booked the room on Hampton's/Hilton's website and was quoted a price. When I arrived, they told me that there's a $50 incidental charge that will be refunded if nothing happens to the room, and an almost 6 dollar parking fee. Now bear in mind, the website claims that they have free parking. However, because this hotel is privately owned the desk clerk said that they can charge pretty much what they want to. Had I not booked the room a head of time, I would have gone to a different hotel.

at 7:15 am. We are in need of a washing machine. We found the guest machines in a room on the…read moresecond floor. One machine has an out of order sign on it. My husband went to the front desk to inquire about laundry detergent and was met with a very rude attitude. The lady said the machines were not working to which my husband replied that the sign was only on one machine. With great condescension and disdain she replied that they were all broken. Her attitude and demeanor implied that my husband was an idiot. Was the attitude necessary?! The water fountains also do not work and most of the breakfast was cold. I wanted to submit this directly to the hotel but could not find a review option in the app.

just a bizarre and odd experience all around. first off, I was told repeatedly by corporate support…read morethat this hotel's EV chargers were free and operational. I don't know about the free part but they were both out-of-service and I was forced to charge off-site. upon arrival, there was a huge amount of dog poo in front of the main entrance, which I brought to the attention of the front desk. one of the elevators was broken, too, which meant longer waits to get up to our floor. the rooms were nice enough the sheets were clean and comfortable. would like better pillows though. the interior of the hotel is staid and stodgy and could use a makeover. last point: the corporate phone line is just awful, but less so than Marriott's. if I were you I'd find somewhere else to stay in the area.

Melinda is the Absolute Best! Me and my boys stayed here for a few months and I never had any…read moreissues. Place was cleaned weekly, Melinda communicated regularly and accommodations made the place feel like home. I stayed in a place prior to and it wasn't nearly as comforting or friendly!

stayed at the one in Salisbury...we are in between homes right now and these lady's are…read moretrash...they lie and are rude and wouldn't let me check in my room again they are rude and lie and walk in your room when there is a sign.

The Hotel Concord made our wedding day truly perfect. The entire process of planning a wedding at…read morethis venue was an absolute dream. I cannot recommend this venue enough! From the moment we first arrived at The Hotel Concord, we knew it was the place we wanted to be married. The downtown area where the venue is located is so cute. They host Saturday farmers markets, have a few restaurants & a coffee shop, and feels incredibly safe. I felt like I was transported back in time each time we got to visit the downtown Concord area. There is ample parking, so you don't have to worry about guests trying to find street parking or having to Uber. Big plus! Upon entering The Hotel Concord, you're surrounded mirrored walls leading up to a grand entrance. Once again, you'll feel like you're transported back in time... this time to a ritzy, Gatsby-feeling ballroom. The black & white marbled floors are absolutely beautiful. The foyer & 'cocktail room' are so timelessly beautiful. From the chandeliers to the marbled staircase, you can tell this space was spectacularly curated. Upon ascending up those marble stairs, you'll enter the grand ballroom through antique-feeling French Doors (*cue jaw drop*). When I saw the massive windows & grand fireplace / mantle, our minds were completely made up that this had to be the place we tied the knot! Now, on to the actual wedding details- From day one, Lynn made the wedding planning process an absolute breeze. The service she provided was impeccable and the experience is unforgettable. Whether you have Pinterest board filled with a detailed vision or you're unprepared more of a laid back bride, Lynn will walk you through every step and make your day PERFECT. My fiancé and I opted to purchase the Fairytale Package. With that package, a lot of the hard part of the wedding planning is taking off of your plate. You get a choice of a few caterers, a few florists, a few DJs, etc... all the sourcing of the vendors is already done for you! All of the vendors that Lynn has on this list are top notch professionals. There is a Bridal Suite & Grooms Suite that made the getting ready process a blast - just show up, pour some champagne, and enjoy your last few hours with your girls (or guys!) before you're married! Having the Bridal Suite with full kitchen, bathroom, living room, and bedroom allowed us to get comfy and spend the morning getting our hair & makeup done without having to worry about transportation or timelines. I would highly recommend using Polished Event Design & Fine Decor Rental (Lynn's other company) to help add even more beauty to your special day. From the chargers, to the candles, to the centerpieces - Polished has something for everyone's taste! I would not change a single thing about our wedding experience with The Hotel Concord. A top-notch venue and team that will stop at nothing to make your wedding dreams come true! Thank you so much for anything, Lynn!!!!

Visited for a wedding and it was beautiful! The classic style was perfect for a winter wedding…read more Highly recommend for a wedding venue.

do not come here the breakfast is horrible! First I made a waffle and it was uncooked on the…read moreinside, the sausage was disgusting and the gym equipment was old and didn't work.

This is now a Spark by Hilton however it was nice when it was a comfort inn by choice hotels,…read morehowever the outer window was smashed in room 101 however the inside window was perfect!

Very clean hotel in Concord. Located right across from Texas Road House, it is a part of several…read morehotels in the area. For those who have pets, they are welcome. No free breakfast but

Stayed here 3 nights while visiting Charlotte (4/2-4/5). Loved this hotel! Very, very clean. No…read moreweird smells. My room was very nice and updated. It had a Keurig machine and tea pods, small fridge and shampoo, body wash, lotion and hand soap. I'm not sure if there was hair conditioner. It was quiet, at least the side I was on and staff was friendly - shout out to Chaney, Patrick and there were two other young ladies whose name I did not get - one is formerly from NJ and the other from Philly. Everyone was very helpful in giving me information on Charlotte. The hotel had plenty of parking as well. It has a bar and they serve food. Coffee is complimentary right outside the elevators between 6-10AM. Breakfast is not complimentary. Close to I-85, the mall and several eateries and gas stations. About 20 minutes from Uptown Charlotte, which I loved. I plan to stay here again! Sorry, I forgot to take photos.

Average hotel at a great price within walking distance of food - Waffle House, Sonic, and Zaxby's…read more Mall - concord mills - close. Interstate near by. Quite. House keeping limited as Thanksgiving. Warm complimentary breakfast. Favorites were eggs (scrambled and omelette with cheese), sausage links, and bacon. Hot coffee. Tea. As a splurge, world famous cinnamon rolls; fruit loops, juice. Room. Cool tv with cable, satellite. Keurig coffee machine. Front desk ask for more coffee pods. Clean room with the exception of -- Found hairs on towels and sheets if they could do housekeeping better, laundry.

Super convenient location but that is about all they have going for them. Staff is extremely rude…read moreno matter what time of day it is. There are lots of other hotels around and would recommend going to them or head to the next town.

Across the Pond is so much more than a place to stay, it is a home-away-from-home, complete with…read morecozy beds, delightful company and a sneak peek into a historical Salisbury estate! We couldn't wait for homemade breakfast and lovely chats with Mary and Andy each morning. I'm gluten intolerant and was prepared to eat the snacks I brought from home, but they made me gluten-free pancakes from scratch! Mary and Andy were so conscious of giving us our space and privacy, but we grew to love them so much, we found ourselves seeking out ways to spend time with and learn from them. They gave us a tour of the home, which has been carefully renovated to preserve its rich history and architectural character, while also providing the comforts and luxuries of a modern home. We learned about the history of Salisbury and how the town has evolved since its founding in 1755! We came for a wedding but would happily return to Salisbury just to stay in our cherished Across the Pond Bed and Breakfast.

My wife and I did a night in Salisbury and found Mary and Andrew's Across the Pond B&B. They have a…read morebeautiful historical house with multiple rooms. We stayed in the suite, which had a living room, bathroom, and bedroom. Mary and Andrew are fantastic hosts - offering a happy hour in the evening and a wonderful breakfast in the morning. We enjoyed chatting with them and would absolutely stay there again.

Three of us stayed in a two bedroom suite while in the Concord area. This place is easy to get to…read moreand near the speedway it that matters to you. It was clean enough and the AC worked. The couch in the sitting area, I have to say, was one of the most uncomfortable I have ever been on... but we were not in the room much so it was not a huge issue. I like the residence inns since they have a big refrigerator, etc.. We would go back to this location.

The mattress had a dip in it, super uncomfortable. The room smelled like a dog kennel. The shower…read morefrom the floor above leaked/poured water through a hole in the ceiling. (see video below) When trying to call the front desk regarding the water, there was no answer. When explaining the experience the next morning to front desk, no apology, no accommodation...only points offered. Awful customer service. Will never stay here again & suggest others don't either.