I will not be staying at My Place at Huntersville next time I'm in the area. The drive to the hotel…read morefrom the main road was a bit "rough". Once we got to the parking lot of the hotel, it was fine. First issue we faced was checking in. This should have been the easiest, but this was so annoying. We are already tired and want to go lay down somewhere, but we couldn't find anyone to help us to check in for good 5+ minutes. This is not a typical large chain hotels with large lobby area with couches and chairs for guests to wait and rest. You walk 5 steps inside the hotel main entrance, and you are at the hotel counter. I see the security cameras and hotel computer all on, but no one in sight. I thought this hotel was abandoned for some time until I found person laptop in the breakfast/office space to the left of the check-in counter; however, this room was stuffy and hot - You couldn't stay in there for more than few minutes without feeling yucky. I yelled for help and went to look for someone by the elevator and first floor hotels, but NO ONE came - I repeat "NO ONE". After waiting, what it felt like, forever, a young lady came down from the elevator, with no apologies, and checked us in. I was already ticked off by the time I got the keys. Second issue we faced was that the hotel room door was damaged so that we weren't able to lock the door. I called the guest service for help, and the employee who checked us in was still at the counter to send someone in for help. The help didn't know what was wrong with the door, so we had to switch the room. This could have been an one-off situation, but I was thoroughly unimpressed. Location is very close to highway, so it's ideal. But my experience was not good, and I will be going to another place for my next visit in the area.

Traveling from WNY to Florida and needed a pet friendly place to stay. After looking at some of the…read moresuggestions people gave me online I was not satisfied until I found this place called My Place . What a great hotel! So clean, convenient and wonderful for our pets. Check in was a breeze - we got a first floor room as requested. The parking lot was lit and spacious. The room itself had a full-size refrigerator and a mini kitchen with two queen beds and of course a bathroom. Which had a hair dryer and plenty of towels and sundries. Everything was perfect I highly recommend and have already recommended to friends who travel Between WNY and Florida and need a rest spot.

at 7:15 am. We are in need of a washing machine. We found the guest machines in a room on the…read moresecond floor. One machine has an out of order sign on it. My husband went to the front desk to inquire about laundry detergent and was met with a very rude attitude. The lady said the machines were not working to which my husband replied that the sign was only on one machine. With great condescension and disdain she replied that they were all broken. Her attitude and demeanor implied that my husband was an idiot. Was the attitude necessary?! The water fountains also do not work and most of the breakfast was cold. I wanted to submit this directly to the hotel but could not find a review option in the app.

just a bizarre and odd experience all around. first off, I was told repeatedly by corporate support…read morethat this hotel's EV chargers were free and operational. I don't know about the free part but they were both out-of-service and I was forced to charge off-site. upon arrival, there was a huge amount of dog poo in front of the main entrance, which I brought to the attention of the front desk. one of the elevators was broken, too, which meant longer waits to get up to our floor. the rooms were nice enough the sheets were clean and comfortable. would like better pillows though. the interior of the hotel is staid and stodgy and could use a makeover. last point: the corporate phone line is just awful, but less so than Marriott's. if I were you I'd find somewhere else to stay in the area.

We booked the "family suite" with one king and 2 queen beds. The room was dirty. There were blood…read morestains on the carpet, there was an awful rust colored fabric chair that was dirty, there was hair in the shower, and stains all over the bed skirts. The only good thing about this hotel was the staff. They were friendly and helpful. We paid $360 for that room!

I actually didn't mind my overnight emergency stay at this hotel after experiencing car trouble…read more What I did mind was the overwhelming stench of indian food, emanating from the room behind the front desk and suffocating the entire bottom floor. Stay at this hotel if you want a nice clean room with a comfortable bed. But don't stay here if like me., you are disgusted by the smell of food that resembles the odors of wet dogs and burning hair.

I loved this place ! Its not modern its from the past with hardwood walls and tile which i like …read more So peaceful & quiet and that's a plus ! Its convient to grocery store , gas station & several fast food places all within walking distance . The lady that rented the room was very friendly . Room was clean & NEVER seen any type of bug like u see at most . I will definitely stay again and highly recommend this place to everyone .

I drove past this motel many times. There's a coffee shop, ice cream parlor on the property that I…read moreregularly stopped by far a break from the ride. I checked out the rooms, just never spent the night, the timing was wrong. Well, the timing was right last night. I will be back. The rooms are small and the bathroom is cramped but it is clean and quiet. Hey, if you want a bigger room, pay more somewhere else.

Room is stunningly pretty. It truly looks exactly like how it is depicted when booking. The color…read moreand aesthetics are pretty. Hallway I thought had some tasteful art deco designs. Staff is a 12 out of 10. Valet super nice and helpful, check in and front desk staff always efficient and a delight to deal with same for housekeepers or any other staff we met along the way. This is the only hotel I have stayed at in the States that I think their bathroom is about comparable to ours at home. There is a separate space for the commode which offers some nice privacy if 2 are sharing the room. Housekeepers were adorable they placed out toiletries on emerald green cloths on the counter I truly believe the prettiest place in Charlotte to see the sun rise is at the indoor pool and spa area. It is gorgeous. Love that the pool area is more spa pool vibes with spa music. Hot tub is turned on by a button panel on the wall. Inside the hot tub there is a place to turn up or down the intensity of the jets. The hot tub has pretty colors in it from the underwater lighting. There is a great array of seating without feeling crowded. Meticulously cleaned. Like any time of day the indoor pool space was clean. I do like what they use instead of chlorine it was more gentle on my hair and skin. TV is a bit below average. Streaming speed is pretty slow. Limited on which streaming services that can be accessed. Additionally, the volume jumps a lot like the tv can be unable to be heard you turn the volume up and it is good. Then a second later it is super loud. Spouse said most modern tvs have an auto feature that manages this. But this is on Marriott and not the hotel as with some research it showed this is a pretty common issue most folks have about the tvs. We are buying a Roku stick to try and use in the future to access other streaming services we pay for at home. The beds are better than other hotels in the Marriott family but spouse and I still find them a bit uncomfortable. I would like to have them a more memory foam material than the spring with pillow top. Wardrobe was awesome it is a nice size. Lights up when the doors are opened and has a pretty floral scape along the back of it. I was able to keep my carry on sized suitcase in there. Spouse was able to hand my dress and his sports coat and pants for event we were going to. Room had plenty of counter space in the room and bathroom. This was great. Oddly there seemed to be drums that started playing outside at like 9am on Saturday that woke us both up. There was a wedding going on that weekend and I know they had some breakfasts not sure if there was maybe a morning ceremony too? Noise didn't last super long but woke us both up. The windows you can hear a fair amount of noise through from the street. Ordered room service I think 3 times. Very excellent experience each and every time. Each item was cooked perfectly and things like grilled chicken breast were still juicy and not overcooked. My K Lounge review will be separate from hotel but same 5/5. We enjoyed our stay. Staff and overall care of the hotel cleanliness wise made it even better.

I booked a spa day for my daughter and me, and I was genuinely excited to treat her to a full…read moreexperience at the Ritz‑Carlton for her birthday. Unfortunately, that excitement slowly faded as the day went on. When we arrived, there was no one at the front desk. We waited about 5-10 minutes before anyone checked us in. I mentioned it was our first visit so we opted for a full tour, but the welcome felt rushed and incomplete. We also noticed other guests being offered drinks upon arrival nothing was offered to us. We headed to the Aqua Lounge to relax and decided to order food. There was no staff in sight, so I eventually walked downstairs to place the order myself. The food was underwhelming, and it took 40 minutes for a turkey BLT, no napkins, it was an overall poor experience. We wanted to enjoy the hot tub but the jets were broken. You'd think everything would be fully functional in a hotel/spa of this caliber. I don't mind paying an automatic service charge when service is actually provided, but that wasn't the case here. I find that staff is less likely to care when the gratuity is automatic, which held true at this spa. The spa itself is beautiful, serene, and well designed. Our technicians, Renata and Kieyan, were professional, warm, and truly the highlight of the entire visit. If I were rating solely based on them, it would be a full five stars. If you're only looking for a great massage, I'd recommend this spa. If you're seeking a full luxury spa experience, go elsewhere.

This was the perfect place to stay while visiting Charlotte. Highly recommend for any families!…read moreThey provide a pack and play if needed that worked out great. I got the accessible room because it had a separate sleeping room so it was a one bedroom with the living room and kitchen separate. The bathroom had a bathtub which was great for my toddler. They offer a small pool, a gym, on site guest laundry facilities, free breakfast, valet parking! They had two large lounge areas where my kid could play and run around too. The breakfast was great too much better than Marriott hotels! Just higher quality it felt like. The staff at this location were so super kind and helpful! Such a lovely stay, highly recommend and will definitely return if I come back to Charlotte!

Stayed at the Hyatt House right next to the Spectrum Center, and if you're in town for a game, this…read moreis the hotel to book. You seriously can't get any closer, it's right next door, which made the whole trip super convenient. As a Hyatt member I try to stick with the brand, so it was clutch that there's a Hyatt property located right in the heart of downtown. My experience was great from start to finish. The staff was incredibly friendly and had no problem accommodating my early check-in. The room itself exceeded expectations--booked a studio and ended up with a surprisingly spacious setup: separate living area, big comfy bed, huge bathroom, plus a full fridge and kitchen. Didn't necessarily need the kitchen for this trip, but it'd be perfect for longer stays. Price-wise, I paid around $150 a night during a holiday week, which felt like a steal for the location and quality. Honestly, I don't know that you could do much better downtown. Zero complaints Hyatt House delivered exactly what I needed and more. If I'm ever back in town I'm 100% staying here again.

This gem is about 10 minutes from the airport and they have a courtesy van that runs from the hotel…read moreto the airport 24/7 every 30 minutes. So, once you land at the airport, and are walking to the shuttle area, call to have the shuttle on the way. Branden is the Asst GM and he's great! I've been staying here off/on for about three years and he's always great! Recently I've had the displeasure of dealing with a very unprofessional GM there named Brian and an employee named Jasmine. BOTH ARE RUDE and LACKING CUSTOMER SERVICE! How are you in people facing jobs and talk to folks crazy? No worries! I found a work around. I'll call customer service to book my room and have VERY LITTLE to say to either. With a GM that cares very little for customer service, there's no wonder Jasmine has a job. Every single time I am mistreated by them, I will complain with customer service and leave reviews tagging Marriott until someone listens. The art of customer service is certainly lost on these two. Having Branden the Asst GM reach out to me to say he spoke to Brian about his behavior is an insult! It's ok though. Patience is my STRONG SUIT.

This Marriott property is in pretty good shape. But it had 3 issues:…read more 1. Desk lamp kept strobing 2. The, windows were allowing smoke to filter into room. 3. The biggest issue... Translucent glass bathroom door at the foot of the bed with bright bathroom light is a really poor design. l think they use a sliding door to save space. That said, it doesn't need to be glass!! Positives. Large room, nice work area, microwave and fridge. Early coffee and basic breakfast buffet. I'd provide a 4-star review, but the opaque door notches it down to a three.

Utopia Suites did not disappoint! I stayed at the Birmingham…read morePenthouse in January 2022. The location was great and the interior decorations were chic. Quality sleep is everything to me so I was also pleased the beds were super comfortable. The kitchen by far was my favorite part of the Penthouse. I travel for work so the Penthouse was a great weekend alternative to hotel lodging. I will definitely stay at the Birmingham Penthouse again and at any Utopia Suites locations.

Im staying in a Utopia Suites rental now and it's been a great experience!! Bridgette is very…read moreattentive and has been the best host. She checks in every now and then to make sure everything is okay and she responds quickly if I have any questions about anything. The rental itself is very clean and nicely furnished. It's also in a great location, steps away from food and shops. Would 10/10 recommend.