I stayed overnight in Angleton at another place that was old & yucky. Then I moved to Best Western…read moreAngleton. The staff member was nice and friendly. The room that I was assigned was one providing safety & quiet comfort. The staff member knew that my mom was hospitalized and I was exhausted. The room was clean and I had no concerns staying there on my own. Breakfast was simple, but just fine for grabbing a bite & coffee before heading out again. I can tell that the manager/owner takes pride in the presentation of this location of Best Western. I'd definitely stay here again. (Remember that there's not an elevator, so request a first floor room, if needed.)

Would recommend! We stayed here for a week or so…read more Everything was clean. They use bleach on the rooms the linens and towels which I like. Right next to a Wal-Mart, which comes in handy.Staff was friendly.

Great place to stay. But it stays full. The rooms were kind of small but very clean…read more The beach is right there. And there is a restaurant.

Friendly staff and great room for the price. Beach view and restaurant just across the walk way…read morefrom the room. We all had a great stay.

Staff is great and friendly. A+ hospitality from this group. The property itself is starting to…read moreshow a bit of wear and tear. It's due for a refresh, I personally have an expiration date of about a year before I look for another spot as a go to on the island. Location is awesome though, can easily access all the main thoroughfares on the island and bypass the Seawall traffic to get where you are going.

This was such a nice surprise! Clean, well appointed, and plenty of amenities nearby. Will…read moredefinitely stay here each time I visit Lake Jackson. Felt like I got significantly more than I paid for at this location.

Been here several times, as an RVer and now as a non Rver. This place is amazing. The staff and…read moreowners are awesome. The food is good and the rooms are great. Went there last week for couple days to celebrate our anniversary. The place went out of their way to make our stay excellent. They are so friendly and actually appear to enjoy having your business. The beach is nice there and not nearly as crowded and congested as Galveston. If I could give them a '6', I would. Highly recommend.

We loved coming to this place. It is only 6 units for the hotel portion but you are right on the…read morebeach. Such a great location and was pretty quiet at night. They had a community firepit we didnt get a chance to enjoy but just had such a wonderful experience. The staff was really nice an accommodating. We already booked for March and want to book sooner! Note: This is a small place with limited staff, please be patient with any needs.

I was thrilled with this hotel. I have stayed at other BW Plus hotels and been impressed, but this…read morewas my first stay at this one. Zero complaints. A couple minor things, but that's just me. Nothing to detract from the overall experience. The staff were all exceedingly friendly and willing to help. Everyone I interacted with was smiling and cheerful. They have free cookies at the front desk in the afternoon, so when you come in after working all day you can have a cookie! Shout out to Melody working the morning breakfast and the front desk simultaneously. She was waaaay too perky so early in the morning! The hotel feels very modern. It seems to be very well kept. All the fixtures, furnishings, elevators, carpets, etc. were in good repair. The lobby and common areas were spotlessly clean. The door locks and keys worked well. Minimal misfires with the key cards. My room was fresh smelling and also very clean. The AC worked very well. Towels and linens were fresh and decent. One interesting thing if you are a member of BW Rewards. If you are willing to forego the housekeeping service, they will credit your account with 500 bonus points for each day you do. There was a card to hang on the door to let the maids know. Needless to say, this has likely become my go-to hotel when I am in the area again. I am a fan!

I stay here when I visit family. Clean and comfortable with friendly staff. Their breakfast is also…read morereally good. just learned that they make their pastries fresh. I've been here a few times and I thought they bought them from a bakery (because they're kind of fancy) Nope. They bake them fresh. When they told me that, my mind was blown. Their eggs and sausage are really good.

The worst place ever,never in my life have I seen anything like this.nasy,sheets are dirty and have…read moreand everything on them bugs everywhere I'm talking roaches,ants,spiders ,lizards,frogs,and bed bugs+@ im ate up all over from the bed bugs and no hot water.they don't even have house keepers. This has been a night mare++

Worst accommodations I have ever stayed in! Run down and filthy are the nicest things we have to…read moresay about it. There were roaches and other bugs. The bedding hadn't been washed. They did bring us replacement comforters. The walls have drywall patches everywhere. The plumbing was leaking and falling out of the wall in some places. The towels were so thin and tiny. The toilets leaked. The smoke detector was hanging off the wall and obviously not working. The dust, dirt and grime were everywhere. The shower curtain in one of the 2 bedrooms we rented was so gross that we all chose to use the shower in the other bathroom. We had to let the water run for a while because it was brown and smelly. They shouldn't even be allowed to rent these out! One bedroom had no where to hang clothes and thw manager told us there was a closet in the living room are we could us. That closet did not have a light and had old furniture and other crap stocked up and no hanging rod. Unfortunately, everything I signed stated no refunds so we knew they would not give us our miney back. The day we checked in the lobby building didn't have electricity. They told my family member just stop back by tonight or in the morning. My family stopped by 3 times and sent the manager texts trying to meet up with her. After we returned from a funeral, the manager showed up yelling at my family member demanding payment. This was after she sent a text message with a photo of her credit card because the manager was not at the desk everytime we stopped by. She said we should have called to make arrangements to meet her. This was ludicrous! We also complained again about the gross accommodations and she said we should have spoke up earlier and she would have moved us. If they had something better why put us in that space to begin with? My family has lived in Columbia Lakes for over 50 years. We have used these cottages over the years but never will again. I have attached photos as proof!

The room was clean and at a good temperature. The hallway stunk of marijuana when we arrived but I…read morequickly brought it to the attention of the lady in the front desk and it was fixed by calling a police officer and spraying air sanitizer that quickly got rid of the smell. They seemed very apologetic about it and made it right. The breakfast was superb as the breakfast attendant America was so kind and greeted us. The breakfast was warm and fresh as it was constantly restocked. I was impressed because I usually eat breakfast a bit late and the breakfast items are usually out by the time I go eat but this time to my pleasant surprise it was all stocked in this hotel. The lady named Maria was also very kind when we had questions on our way to breakfast. I'd definitely come back!!

I requested a handicap room close to reception. My room was a long walk…read more 2. I had my grandkids with me for what I wanted to be a wonderful adventure. For them to swim in the evenings. The pool was green with algae and unsafe for swimming! I notified the desk and they told me it would be cleaned by the next day. The next morning it was still green but lighter. By that evening I asked if the pool was safe for swimming and was told yes. We went out to the pool and there were three people at a table that had been drinking. They had a dog running loose all over the fenced pool area and it charged the gate and started barking viciously. It had no leash evidently. One of them picked up the dog and held it. We went in the gate and went to the other end of the pool. They were loud and using cuss words, and they also put the dog back down! Needless to say, we were unable to stay at the pool. 3. At breakfast the morning we were leaving, I wanted to have a cup of strong coffee to help me with the 6 to 7 hr. drive home. The coffee dispenser was empty. There was an employee emptying the trash and I asked if there might be coffee soon. She responded that she was busy ... "having to clean up all of this mess" and that she would get coffee when she was done. I asked her three times during 10 minute intervals for 30 minutes if there was going to be any coffee. She replied that she was the only one there, she had to clean up all this mess, waving her hands around like the whole dining room as she was sitting in a chair doing nothing. I said that I really would have appreciated coffee with breakfast but she never made an attempt to go make any. I asked the front desk about it and she said it takes a while for the coffee to prove and I told her it had been 30+ minutes. Also, my bill was one amount, and I was charged nearly $60.00 more. When I called to inquire what the EXTRA UNKNOWN charge was for, I was told it was for "incidentals" which I had never heard of before. Nor was it discussed when I made the booking or when I checked in. It looks like I'm going to have to dispute the charge through my credit card in order to get my incidental charge back. I will not pay it! I DO NOT APPRECIATE BAIT AND SWITCH. There's no customer service at this location. I will never stay here or any other Marriott again. They evidently have a new policy... No guests or customer service... I have been online all day trying to clear this up and the website will completely wipe out everything I've typed and I have to start over. Seriously frustrated and unhappy.