My mother was having electrical and water leaking issues in her RV and was without power for days…read more We were referred to chronic care rv repair. Let me say this. Kevin and Cindy were the sweetest nicest couple to my mother. They were informative, fast, and explained throughly what the diagnosis was and the solution. They were able to fix the electrical power and fix the water leaking issue. My mother now has power and feels so confident In the work they did. If you're looking for someone who will be transparent and honest as well as soooooo kind and understanding this is the company. We will recommend them!

I had a fantastic experience with Chronic Care RV Repair! Kevin handled a lithium battery upgrade…read morefor my travel trailer, and his work was outstanding. He was efficient, knowledgeable, and incredibly patient in answering all my questions--even after the job was done. I wouldn't hesitate to use his services again. Also, a big shout-out to Sydney at the front desk (I hope I'm spelling that right!)--she was friendly, helpful, and made the whole process even smoother. This was by far one of the most positive experiences I've had with RV service--so much better than dealing with the dealership. Highly recommend!

Jeff is the owner, and I am completely satisfied with the work he performed on my National RV. I…read morecould drive my RV to his location. We set up an appointment for Jeff to come to the campground I was in. 10AM, Monday morning and Jeff was there on time. He completed the repair work beyond my expectations and at the price I was quoted. Hopefully, I will need his services again but if so I will call Jeff @ RV WORKS. Thank you, Ed

From the owner: Registered\Certified Rv mobile tech. read more

Jay the owner came over and gave estimate. Agreed to price and time to complete work. He came did…read moreportion of job (resealed couple windows) "BUT" had lots more to do . "NEVER" showed back up for two weeks or contacted us at all to finish repairs to which I sent him a text ( which he never responded to either) expressing my issues with him and his lack of communication and not keeping his end of the deal and missed the dead line to finish before our first camping trip of this year 2024 .Saw him at Lowe's and his explanation was " I've been busy" umm hello (Jay the owner) said we caught him just at right time before he got busy. He did apologize BUT never one time said let me get this wrong straight and get your camper fixed. Not a way to run a business and would not recommend due to not doing what we agreed to and finishing what he said he would do.

From the owner: We are a small business - husband wife team! We don’t ask you to haul your trailer/camper anywhere…read morebecause we come to your location! Over 20 years of experience, honest and reliable!

Stuck with our Slide outs out. Trouble Shot and found we would be without parts for a week. Help us…read moremanually close the motor home so we could continue home. Tom is the man.

When you are in need they are there for you. Tom and Mark worked hard to find our brake failure on…read moreour new fifth wheel. You need to be safe and diligent they were both. We are thankful for your service. AriOna is a long way from VA

My husband and I were on our way back to Delaware from Florida. We had been without electricity for…read more3 days. The owner of this company is a solid guy. We had called him first and then continued to calll around. He was the only one who was able to come out the next day. He is a hard worker who was determined to solve our problem. Rocky is a genuinely nice guy. I urge you if you are in the Richmond, VA area and are in need of assistance to reach out to this company. He spent 5 hours with us and was able to restore our electricity. We are so grateful.

These folks are outstanding! I was basically up a creek without a paddle. Another shop in the area…read morehad my 5th wheel for 5 weeks with complete knowledge that I needed it on a certain date because I had reservations in the Keys. They tell me on Tuesday of the week I was supposed to leave and said "I just don't think I can do it". This is 4 weeks after he said it would be no problem! Well I came across RV Service and told them what happened and the jumped on it. They did an incredible job. Keep me update all through the repair and it was ready! Well I am waiting for my wife and we are off thanks to these folk! If you want excellent service and basically no surprises go to these folks.

I selected one star because there was not a negative star option. I am a long-term rv"er and have…read moreactivity rv'ed in 49 states, and in Canada. In my opinion this is the worse rv repair shop I have ever seen. They not only ocer-charged me but failed to repair my rv. I will stay as far from that place as I can.

What should have been a straightforward and simple matter has turned into a nightmare of deceptions…read moreby Go Play. I purchased what I believed to be, and what was advertised as a new (not pre owned) camper. Upon receiving the title nearly three months after the purchase date, I was shocked to see that the title stated that the camper was in fact used. This journey began several weeks ago with a drive that started in NY to procure the camper in question that required a missed day of work and an overnight stay in a hotel along the route, as the bureau was set to close upon my arrival. Although I was in constant communication with Chris throughout the drive from New York to Virginia, they opted to close the facility in lieu of completing the purchase in one day. I asked for the contract in order to thoroughly review the terms several days before the agreed upon purchase day. I was emailed a preliminary version of the contract the morning of the drive down and purchase day. I identified several concerns and requested changes/edits via email. Upon arrival, I was handed the unedited contract and the manager called a secondary team member who was unaware that the phone was in speaker mode and I could hear the details of his responses to the managers conversation. The secondary team member stated "I told you, this guy is going to be a problem", which gives the impression that they were knowingly being deceitful. However, the dishonesty began nearly from the start on behalf of the manager Chris. The purchase was made after expressing my needs and the recommendation of the manager Chris. Each question I asked was met with a vague answer. During the walk through the team could not manage to activate any of the listed amenities. Little did I know that this was because this was a used and troubled camper. Customer service and support has been non-existent from the very beginning. I was misled and misguided by the manager Chris and the Go Play organization. Nearly two months after procuring the camper I received a call from the New York State Department of Motor Vehicles (DMV), stating several inconsistencies with what I was originally informed by the manager Chris. These inconsistencies included that I would be held liable for taxes for the warranty, which was contrary to what the manager Chris had stated. What was stated is that I would be liable for the taxes on the camper only. Regarding the defective items in the camper, I am awaiting repairs on items and no service has been provided as of this review, despite certain assurances and scheduled appointments that were not respected. However, the crux of my challenges lie in the fact that I paid for what was listed as a new camper and received a used camper (based on the documentation provided by the organization). The customer service and support has been non-existent. It is as if the deception never ends with the manager Chris and Go Play I strongly suggest that potential future clientele learn from my mistakes and take their business, and finances, anywhere else. There has been no attempt at remediation by the manager Chris nor Go Play. I do not believe it is not worth the hassle, stress, and deception of dealing with this team of people.

Stopped in and bought some parts for my RV, had the skylights in stock. But you pretty much have to…read morebuy a good Sam membership, not keen on that but whatever. Customer service is okay but nothing great, tried asking about sealants and got the min information. Look up what you need to come before going. Parts side and inventory is decent when you need something right away though.

My wife and I had our newly purchased camper delivered to this dealership from another Camping…read moreWorld in PA. We called on the way there to let them know we needed a brake controller installed. They seemed like they would be helpful in assisting us. Upon our arrival the parts guy asked if we already had a 7-way connector, we said we did. He went on to say that he recommend a Bluetooth wireless controller. He grabbed one off the shelf and retail rang it up. We thought the total was very pricey but we were in a hurry and didn't bother to check the receipt. Long story short, when we got home 3 hours later my wife looked at the receipt. They charged us $91 for installation, there was no installation involved, but they made it sound like they had to install it. The part literally plugs into the 7-pin connector. They also charged $20 for shop supplies. Again, no shop supplies were used. The truck was never moved by them, and again, the part simply plugs into the 7-pin connector on the bumper of the tow vehicle. Lastly, and this is most important, they charged us $52 for a 3-year protection plan on the part. To sum things up, none of this was discussed with us and we are out about $163. I called the next day and explained all this to a female service manager, we talked about 10 mins, she told me that those items should have been discussed with us prior to the part going to the part department. She also stated that she would call me back, I never received a call back. All this after we just purchased a camper from Camping World. Besides returning the part for a refund at a closer Camping World I will never step foot in another one again.

We needed a quick get away without taking the camper. This RV Park was an hour away, so we rented…read morefor the weekend a cabin. The cabin was one that allowed pets. We were surprised how nice the cabin was. The Park is easy to get to and the park is very nice. It is right off of the highway. The folks who run this place is very nice. Saturday, they offer a free waffle breakfast and a $5 breakfast, while talking to several campers they had stayed here before. We will be back.

We needed a last minute reservation as we were passing through. We were able to secure a pull…read morethrough site that made our travels much easier. It was a little more than we were looking to spend but the stop was convenient. We arrived after hours and our reservation information was available at the office. We were not provided with a receipt by email or paper, so I was a little disappointed by that. I always receive a receipt in some form when staying at a campground. Other than that, the grounds appeared to be well kept. The sites weren't too close together. Unfortunately I did have a hard time sleeping. In the middle of the night, people were grouped up and speaking very loudly directly behind our camper. I never had that happen before. Their conversation was very loud and kept waking me up. We left really early in the morning the next day so we weren't able to explore much more than that. It was a nice stop though.

Southside Hitch saved us from being stranded midway on our trip to pick up our recent graduate in…read moreTampa. We rented--online--a trailer from a well-known rental company. We had the hitch, but not the necessary lighting required for a trailer rental. Although we had an appointment to install the lighting at a Richmond location of the trailer rental company--at considerable cost-- while stopping to visit friends, we were told the kit was not available and could not be located at any other store along the 95 corridor at this venue, but we would most likely get lucky if we made various stops at their locations along the way. We called Southside Hitch the next morning, hoping that they would be able to help, but figured we would pay for our lack of planning. We were told to come on out, they were sure they could accommodate us! And they did! Within 30 minutes, we had a lighting kit installed at a fraction of the cost of the quote from the trailer rental company. It has taken me awhile, but I just want to thank Southside Hitch for being such an honest, reputable, and helpful company. We are so happy we called you! Thank you so very much!

This us the place to fix what other installers screwed up - they know their stuff! Plus, twice now…read morethey have done an emergency fix when we were leaving on a tight time schedule. Our "go to" place!