Repeatedly given false ETAs and inaccurate locations, driver had other priorities that were…read morenon-work related, and very unprofessional. Driver was on the phone with another separate party while conducting my tow. Was a last-minute emergency option that will never be used again.

Dion (sp?) got to me within an hour, and got my car hooked up, moved, and safely dropped off quick…read moreafter that. He was also easy to talk to, which is so helpful in that kind of stressful situation. I would use MVP again, definitely recommend.

excellent work! Would not go anywhere else. The attention to detail is outstanding, you can tell…read morethey really care.

This is the ONLY PLACE to service your vehicle in Otsego and surrounding areas!…read more From initial contact with Dawn to Service Manager Travis and Detail guys our contact was EXACTLY how you hope to be treated by a service provider. Continously updating us with details, questions and expected completion date. In addition the family curse struck. Just our luck, the day we were to pick it up...someone hit it in the parking lot. Again Dawn came to the rescue. She assisted us with the information to deal with the matter. The repairs done were excellent, absolutely no complaints. Bonus...they detailed the inside of my vehicle too AND we did not have to return our Enterprise Rental, Dawn handled it for us, bonus surprise! Almost forgot, they will arrange towing (!) if your insurance allows. I love home town companies and the service they provide *Tell em the burds said hello

If you're looking for a cheap alternative to automotive repair, you will not find it here. Now…read morethis is not a bad thing, cheap also entails shotty labor. Zaharion has comparable prices to other shops I've seen...however, what makes them stand out is their customer service, quality of craftsmanship & the willingness to go above and beyond. I was a first time customer for some auto body repair and based on that experience I will be back. The results of the work performed were quite satisfactory. Not only that, but they detailed the car before returning it (no up charge). In the interest of continual improvement, the only suggestion I would make is, have a little more proactive communication. I had to call to receive updates when deadlines were getting thin. Now for me, in my situation, this was a no harm no foul occurrence. Needless to say, all things considered, support this local business so they can continue to thrive.

Follow up from my previous post The owner of the shop was…read moresupposed to notify the insurance inspector that he heard a knock in my engine. They stated the next step was to replace the engine with a used on. And if the engine was valued more than the car...then it would be totaled. He not only did not tell the inspector? He knew when he gave me my keys it was not safe to drive......he keeps avoiding my calls....... When I dis speak with him , he said he was deaf in one ear...and couldn't remember any of our conversations.. Do you want to take your car to this guy? The insurance company told me he hold liability for letting me leave in a unsafe car.. He takes no responsibility but claims to be the gold standard for all mechanics in Battle Creek and Kalamazoo...

Driver came out to towmy truck and recognized that the truck would damage my yard and suggested…read morewaiting until the next day since it had recently rained quite hard. His consideration of my yard and integrity was appreciated. The driver had arrived quickly and was attentive to our situation.

Thank you Countryside Towing!! Got a flat tire on the side of the freeway. They quoted 45 minutes…read morebefore he could get there... 10 minutes later he showed up! Had us rolling in no time!

Absolutely excellent customer service and a comfortable buying experience. I purchased my GT350…read more(amazing) after searching the Internet for the exact spec car I wanted. I primarily dealt with them over the phone before agreeing on a price. When I got there, that was the price. There were no additional packages, or undercoats, or any other up sell gimmicks pushed on me in any way. Sometimes when you know what you want and you know what you want to pay, that's that. I would happily make the 2 1/2 hour drive again just to work with them.

Austin was amazing! Highly recommend! We love our new car! Would definitely shop with Austin Voss…read moreagain all five stars!

Visited the body shop to pick up a car. There was some over spray in the door jamb and they said…read morethat it still needed to be fixed and they will do whatever it takes to fix it for us. They took the car back in and awhile later came back out with it fixed. Good service and trying to please customers. Will do business with them again.

We purchased a Murano today. The customer service was great and the help to use the equipment on…read morethe vehicle was very helpful. Thank you to Alan , Rich, Eli and Andy for making this a great experience! Nancy B.

This is a professional tow company. I needed some brand new vehicles towed from dealership to my…read moreclients home. Dealership was supposed to have fuel in vehicles and they had none. Thankfully Trent looked and noticed there was not any and he fueled it up, without hesitation. He was in constant communication with me throughout the whole process was there when he said he was took the pictures that I needed. As a fleet manager I will always use Trent Towing for all my tow needs in and around Michigan. Thank you for the great service!!!

Picked up immediately when I called and helped me when I was at costco and my truck quit shifting…read more Was able to help diagnosis the issue on the phone and get my truck in safe spot away from people and traffic and I got home safely.

not impressed went 1st time and it took 2 1/2 weeks for motor replaced when told a week i…read moreunderstood things came up but it was me calling them they never reached out to me. then had to go back there when car overheated because motor warranty said 8 hour job car dropped off at 8 am tues its now wed 230 and when i called said they hope to have done by 5 today i never got loud inly stated i dont understand why it taken double the time lady said you dont have to come here and dont next time go to hollow consumer very rude i work with the pyblic for 40 years you dont talk to people like that

If you are a lady completely skip this place! First visit…read morethey overcharged us by $66. More than quoted Total cost $805.32 They fixed the serpentine belt and brakes. To repair the belt it was $200 more than the dealer. The second visit there, car sat for 2 weeks before they even touched the vehicle. They insist you pay for an each diagnostic which is $120. I paid to have it towed there, reinstate insurance. Took out of storage. Plus car payment. Paid $443.92 for the power steering hose line. Had them put Billstein shocks $566.36 on rear, for our vehicle to sway to the left. Emptied things out of vehicle. For a total $1327.43 During this vehicle our lug nuts were removed they replaced them with rusted lug nuts. Bob stated there was a funeral, Tyler mom Michelle said oh when a cop car comes in they take president. In July after having brakes placed on, the brakes squealed, they said it takes time for the adjustment period. A family mechanic said you need to take it back. Took it in they quoted 6/4 charged us to look at their work. & sprayed oil it, wanted $120 but my husband went in they charged him only $60. The vehicle only had 3,799 Miles on it. Took vehicle to an honest reputable mechanic Kincaid's they said they can warranty out their work I would just need to pay the labor. Once I took the Van in a 3 rd time for repair our brakes squealed Metal on metal. Scheduled appt for Monday came & went. Tuesday Morning I called and asked what time it will be ready. Later today Melissa stated. I asked her what time. She hung up on me. I gave her 30 minutes I called back again. She said I have to order the parts. I was extremely upset. She said we need you to sign the form. I told her that was signed last night I told her it would've been nice if she stated the yesterday at 8am when I dropped off vehicle. I said you should've told me you never ordered the parts then it switched to they needed to deal with Chris from Auto Zone the warranty department they were waiting for parts. I told them. I will call AZ. They flipped out once I told them I want to know what the hold up is and I would be calling them. Michele said "we don't have to do anything, we are doing you a favor! She said who drives there car only 3799 miles in a year. Your vehicle sat for 9 months. Correction if you want to debate the time our van was in storage was from Thanksgiving up to April once I had vehicle towed to your place. We live 2.9 miles from employer. Don't promise a vehicle and not deliver! Brakes are only 1.5 job At this point I ran up there picked up my vehicle 5 minutes later they said they had the part. I sat in another lot. Watched them take the van in. Meanwhile a Jeep pulls into the garage right off the street. Moral of the story. If it's the owners buddy that's what's important to them. The supposed warrantied out parts sound the exact same as when I dropped the van off. They still grind. Michelle said there's nothing we can do. After paying them another $180 later. Bob is the best thing about this shop. Mother loves to scream and say ma'am. They can't fix a simple brakes. Skip this place go to Kincaids or 20th Street Dan & Mel.