Daniel and his team came out to clean my house on a last minute notice. They were fast and thorough…read moreand overall did a great job.

- [ ] Called this Company out for a quote on 6/9 for our industrial unit. Daniel answered and…read morestated he'd be there for a quote within 30min. This is where I should've known the problems were going to start. After about 45 minutes he called back and said that he had to set up his guy at another job site and would come my way afterwards, of course I said this was fine as I was at the unit with the electrician anyway. About an hour later he finally shows up and take a look at the unit and let us know how he will proceed with a quote, stating he had to punch it into a system and it would give him numbers at that point. By 3 PM that day I received a quote for $2700 to clean our 1600 square-foot unit. We asked if there was any discounts available and we agreed on $2400 at that point. Again another red flag is when he attempted to ask for half of the money down (which per the state of California they can only ask for 10% down) so he obliged when I reminded him of the state law and took the $240 deposit. Mind you my husband and I run a plumbing company so I know exactly how other contractors work or how they are supposed to be ran. Work was to be started 6/15 and be completed by 6/18. On 6/15 I met Daniel at the unit to handover the keys so that it would be more convenient for them not to have to wait for me to open up the unit and close it, that way they had full access to whatever they needed to get in and out. He stated they would be spending any word from 8 to 12 hours in the unit per day. This was far from the truth! The first day they were they are probably a total of 4 hours and when he says "crew" it was only him and one other person. Then he noticed that the ladder that was there for the electrician was gone and was irritated and made a side comment "now I'm going to waste my gas to go home and get my ladder". This should have been a red flag number 2. The next day 6/16 the camera system was supposed to be installed and I made him aware that they would be working around each other. This is where it gets extremely bad. Daniel met us at the unit at 7:30 AM so that the electrician could get in, as soon as we got the electrician all set up my husband and I left so that they could get done whatever they needed to. This is where the situation got even worse. We are now the second day in and nothing has gotten done and they literally only had two bucket shop vacs, a leaf blower and no cleaning supplies. Then come to find out from the other tenants that they were only spending about one hour every time they were at the unit and would disappear for 5 to 6 hours at a time. They also reported that Daniel and his employee were constantly in the parking lot smoking marijuana!!!! Highly unprofessional! At this point my husband and I return to the unit in the evening to you pay the camera installer I noticed that the unit is in worse condition than when we left it! Cobwebs still up in the skylights, dust & trash everywhere and none of the rooms had been touched the 2 days they were there! I asked Daniel to be back at the unit in one hour as the camera installer was wrapping up and we had no keys to the unit. After an hour and a half he still did not show up and when I called him to see where he was he stated that the camera installer told him to come back at 4 PM earlier that morning, he then proceeded to ask him why he disregarded my request of being there within an hour and his answer was the same even though he stated when I texted him that he would be there within the hour. After the much frustration I then proceeded to ask him if the work was going to be completed on time as nothing had been done and they only had one more day to work in the unit. He then handed the keys over to my husband and stated that " your wife is coming at me sideways and you need to talk to her about how she speaks to people". I'm sorry if a job is not done and you are messing around and smoking weed in the parking lot I am sure that is grounds for a complaint! So he handed the keys over and says they will not be cleaning the unit anymore and leaves all the trash behind! I then proceeded to ask for my deposit back as nothing was done and there were several witnesses to attest to it. He refused to refund me my deposit of course, should have known that was coming. Needless to say honestly I felt like this was a scam! They take your deposit and then refused to do the work so they don't feel they need to give you a deposit back. Please refer to their yelp review also where they burned another customer for $250. No doubt I will be reporting them to every unit I can! Don't get scammed by this company! They will take your money and leave their trash behind!

Brittany did such a great job! My house has never looked…read morebetter. I have something to look forward to every two weeks and its the best money I have ever spent!

Responsive at first, gave a quote then left me hanging for over a week. I messaged her my phone…read morenumber, email and days I preferred, followed up 2 more times, still nothing. Don't think she actually values customers. I asked her what is included with her service since I've never hired a house cleaner before and she replied "it would be easier for me to list what isn't included." Off to find someone else I guess. Her prices seem reasonable from what I was quoted, but I guess she just doesn't need new business. I was really hoping to find someone good.

My tile flooring looks beautiful! Very thorough job done. I am very happy with the results. I…read morewill be referring all my family and friends for their carpet cleaning needs.

HORRIBLE! So hard to contact anyone at this number. Let many voice mails. Darius finally called…read moreback just to schedule the time to come out. Day of, I moved all my furniture early in the morning waiting for them to come at 10:30 am. NO SHOW! I called them four times and left voice mails. A week later, still have not heard from them. Forget these people!

Great service they cleaned my office down in riverside and everything was on point…read more Thank you Sal and Veronica they were great cleaners and best of all it's still clean as if it's brand new I recommend it better than others Bc I had bad experience and these ppl are just awesome even the price was reasonable for what they did

Dave earns 5 stars year after year. He is professional, friendly, and good at what he does…read more Thanks Dave! I love seeing how much better my dryer works every year after you visit. See you next year! :)

Excellent work! He came out and cleaned my floor rugs next day. Was fast friendly, professional and…read moreaffordable! The rugs look and smell completely refreshed. Will def be saving his info for future rug/carpet cleaning.

Definitely the best cleaner I've ever used! From start to finish, the experience was outstanding…read more The attention to detail was incredible--every room was spotless, fresh, and looked better than I expected. You can really tell they take pride in their work and don't rush through anything. Even the little details that are usually overlooked were perfectly cleaned. Not only was the job done to an extremely high standard, but the service was also professional, reliable, and friendly. Everything was left immaculate, organized, and smelling amazing. Walking back into the space honestly felt like walking into a brand-new home. I couldn't be happier with the results and would 100% recommend this cleaner to anyone looking for top-quality work. Truly outstanding job--I'll definitely be booking again!

Arrived on time. Excellent work. I would recommend and continue to use this service. Best of all…read morevery kind people and polite. Thank you for great service

I hired Sonia's Cleaning Services based on the plethora of great reviews. However, looking back now…read moreI see that most are over 6 years old. I didn't receive anything comparable to what I was promised by the owner, Juan, or what was described in the reviews. I was given a 1-1:30 PM arrival window. By 3 PM nobody had arrived, so I reached out to Juan who said the cleaners had run long at their first job and were on the way. I expressed concern because I had been quoted 4-7 hours for my move-out deep clean, and he assured me they could still complete it properly. Nobody showed up until 4:30 PM. To my surprise, the "cleaning crew" was a woman and her three teenage children, one of whom couldn't have been older than about 14. The woman, who said she was related to Juan, told me he had forgotten to tell her about the job. In less than an hour they had supposedly "cleaned" my upstairs, which included four bedrooms and two bathrooms (one shower wasn't even in use because it's being replaced). I expected baseboards and high dusting, which Juan had confirmed were included. Instead I found dirty blinds, untouched baseboards, no high dusting, toilet bases still dirty, and the one shower that needed cleaning was still dirty. I immediately brought these issues to Juan and the woman. While I reviewed the upstairs, they "cleaned" the downstairs in about an hour. So my 2,500 sq. ft. home that was supposed to take 4-7 hours was supposedly deep cleaned in under two hours. The downstairs was no better. Floors were still dirty, blinds untouched, the bathroom looked like only the mirrors had been wiped, multiple baseboards were missed, only the ceiling fan had been dusted, my range was still filthy, and none of the cabinets or drawers had been wiped inside or out. The list goes on. By 8:30 PM I had spent nearly two hours directing this woman and her child, only for tasks to be done halfway (shower basin but not walls or glass, toilet bowl but not the back of the toilet, closets never opened, cabinet bottoms wiped but not upper shelves, towel bars untouched, etc.). The upstairs bathroom blinds were "cleaned" by spraying them with the detachable shower head while still hanging, leaving dirty water dripping all over the drywall and window frame. At that point I said "good enough" because I had hired professionals and shouldn't have to teach people how to clean, only to identify reoccurring issues that they hadn't rectified from the prior list of incomplete cleaning. As the woman became increasingly frustrated while cleaning my downstairs blinds, I was also concerned something in my rental home would get damaged. Around 8 AM the next morning I contacted Juan. He agreed this should never have happened and promised to send someone back. By the end of the day he was ignoring my calls and texts. I only heard back after contacting him through Yelp and informing him I would pursue legal action and file a BBB complaint. He then claimed he couldn't get anyone back out and offered only a partial refund. Considering I didn't even receive what I would consider a basic maintenance clean, I requested a 50% refund. He refused and offered only $125. Since the business only accepts Zelle or cash, disputing the payment is extremely difficult, so I accepted it because something was better than nothing. I still had to take a day off work to clean the house myself before my move-out inspection. As an active duty military member, I fortunately didn't lose wages, but I strongly recommend avoiding this company. Despite the older positive reviews, they clearly do not have consistent, quality staff, and their payment methods leave customers with little recourse when the service is unacceptable.

Prompt service and very detailed! They went above and beyond on deep cleaning the stove, inside the…read moredishwasher and even all the fans and blades! We are in the process of moving out and so thankful to have used Sonia's Cleaning services!