After horrible experiences in the past (See 'Quality Assurance Travel' in San Jose) I was on a mission to find a decent company to do business with. After some research, I came across this local Concord company. Word of advice: don't always look to the major cities like San Francisco, San Jose, Oakland... they can't offer you the personal level of service that local businesses can.
I spoke with Vicki, the co-owner, to get a quote and was pleasantly surprised at the competitive rate. Our group of 30 youth group kids and teachers chartered a 47-passenger bus for a winter retreat in South Lake Tahoe. Subsequent correspondence was with Charles, who was also very helpful and accommodating. Our driver, Geno, was very knowledgeable, good with our kids, and willing to work with us every step of the way.
I think the thing I liked best about AST was their "no B.S." approach to business. Because we were travelling to Tahoe and weather conditions/traffic are always relatively unknown, I was worried about overages in cost. I was assured there wouldn't be any hidden fees or charges, and they kept their word. What I paid up front was what it cost. Kudos.
Like their website states, they only employ qualified drivers with tons of experience. Everyone I dealt with at AST was a shining example of this policy, not just the drivers. I am thoroughly impressed with the level of service we received, and I'm confident we have found a company we can do business with for years to come! read more