During my many decades as a homeowner on Long Island, I've found that one of the most daunting tasks has been to find honest, knowledgeable, reliable, and personable people in the various trades. Admit it, we all need the services of an electrician or a plumber or a carpenter from time to time. Even more importantly, we often need the services of highly skilled professionals with deep expertise in medium and high-end appliances more than ever as those units age. These individuals need to know the most obscure details of the inner workings of products from vendors such as Bosch, Viking, Wolf, Sub Zero, Whirlpool, and a long list of others in order to repair your unit when it seems to have failed but still has years of life left in it.
As you can see from the dates of my 2 previous reviews, I don't write reviews often, but I do write them when they're deserved. Such is the case with American Service located at 7 Richard Street, Hicksville, NY. My present home is 13 years old. During the past few years, several appliances have either failed or begun to fail. My first experience with the people who work for American Service was 6 years ago when my washing machine started to falter. Folks who are currently with American Service were able to diagnose the problem, order a part, and repair the unit in less than a week. It lasted another 5 years before finally giving up the ghost. Considering how much use it got from my family and extended family, this was nothing short of amazing. More recently, other units have gasped what I thought was their last breath and have been repaired for a fraction of the cost of a new unit of similar quality. Specifically, a Sub Zero refrigerator and a Viking Professional oven with a six-burner stovetop were resuscitated about 5 years ago. Both are still alive and working beautifully. This year, my Viking Professional microwave appeared to be in dire need of replacement. Once again, it was rescued by the folks at American Service and now looks and works as good as new.
I'd like to stress that all repairs were made onsite by courteous professionals who took care to respect my property and leave their work area in as good or better condition than it was when they arrived. It's my pleasure to say good things about the owner of this well-managed company and his technical staff. For all of you who live in Nassau and Suffolk counties, the bottom line is this company is a keeper and deserves more stars than Yelp permits. And, for those of you old enough to remember Bo Derek, then you'll know what I mean when I say American Service is a 10. read more