My unfortunate experience with American Safety Programs AEMT Hybrid course. I truly did not want to share such a review and spent the better part of two months trying to come to an acceptable resolution but have since been ghosted by the management. I do not want anyone else to have the same experiences that I have had or at the very least want people to be able to make an informed decision. I want to start by saying that I obtained my EMT-B certification through an online program and had a wonderful experience. I learn very well in a self-paced program and had hopes that the American Safety Programs class would be similar. The first issue I had with them is poor communication. I would send my instructor emails with clarifying questions and wouldn't receive a response for an extended period. When attempting to communicate with management regarding my grievances, it would take weeks and several emails to get a response. I also had the experience of having a scheduled phone meeting with the CEO and he would miss it altogether.
The worst part of my experience however was choosing this program based on the information I was told, only to find out that was not correct. When looking into the program, I was told that the didactic was to be completed online, then a 3-5-day period was scheduled for you to come to their location in Rhode Island for skills training and testing after which the patient contacts could be done at my home agency. I worked diligently to complete my didactic portion finishing it with a final grade of 96. I will digress here to say that there were approximately 14 quizzes covering EKGs and Medications that had no accompanying bookwork. When asked about this, and finally receiving a response, I was told the material would be added within the next 4 days. After never receiving the material, I ended up teaching myself the information. After completing all this work and contacting the management to work on scheduling my time in RI, it was again explained to me that the patient contacts could be completed in my home state (VA). I unfortunately learned from my agency that is against VA OEMS regulations as to practice as a student in VA, you must be in a VA program. When I questioned ASP management about this, their answer for me was to just come to Rhode Island for the patient contacts. As I'm sure you can appreciate, this is not feasible. Had I known this beforehand, I would have never enrolled in the program.
I have lost 6 months of all my hard work, and $2100 in course fees paid to ASP. I reached out to them asking for a refund as, in my opinion, they sold me a product that they could not deliver. I was finally told that I could receive a pro-rated refund that amounted to less than half of the course fee. When I reached back out explaining that I didn't feel that was adequate, as well as the math they used to calculate the refund was incorrect, I have now not received an email response in 20 days. read more