16 people behind only 4 in the beds. 2-3 hours easily…read more this is not the employees fault, one phlebotomist taking the entire brunt. Nurse on duty came to help as well. The support staff set the entire floor all 16 behind me seated within 30 min after. corporate take care of your people, they look tired.

I have been donating regularly for six months. I had two incidents where I was hurt on each arm…read more All of the sudden my donations have been unsuccessful. Never had a problem before and now they say I need permission from a manager to donate. 80% of the people are very nice but there have been problems ever since the first incident and they are saying it is my fault now. This whole situation is incredibly shady to me. I believe a certain incident began this cycle.

The front is very friendly and prompt. I would recommend bringing a paper from your doctor if you…read moretake medications just so you don't have to worry about any hiccups. Mostly clean. There was blood on the floor in the ladies room. I only went to this place one time and decided not to go back. My veins are in too deep. My good arm is my left arm and she was only able to make it in far enough to get a vial of blood for the test and then went to break. I've donated plasma about four times previous to this prior and it was a breeze. Three times in my left and once in my right. I wanted to try this place because it is closer to where I live so I thought why not give it a shot. Nah.... It wasn't working and the other girl was trying to adjust it and she tried pulling it out a little bit and still wouldn't work so she returned my whole blood. Infiltrated in my good arm. So the other phlebotomist asks me if I mind being stuck again in my right arm. Nah I don't mind. That arm is even deeper. Nah all she did was stick me. And I'm like so what you think could be the problem? She says....Maybe not hydrated enough? Maybe a bad vein?.... I'm like.... Maybe a bad stick?.... She says... her girl is one of their best phlebotomists. I have to tell her I drink at least 8 cups of water a day and at the other place I have successful donations and I'm done in 35-40 minutes and I have donated with both arms. I mean I get it. I'm a difficult sticker. I have fat arms. My veins are deeeeeeep. We ain't gonna work out. But the donor next to me ain't got fat arms and the girl is tapping her needle. Tap tap tap tap.... ‍ tap tap tap tap.... like is that a thing? I haven't been donating very long.... That's probably gonna cause bruising. I know my arm left a nasty bruise. Infiltration is when the needle slips out of the vein and just pours blood into the surrounding area. Like wow. My arm looks like a balloon. Is that gonna bruise? It might. I'm gonna go back to the other place. It's worth the extra miles.

Out of the 2 Different companies I've worked with, this particular Location is by far, my favorite,…read moreand most positive experience to date. Ive been to a total of 4 Locations to donate Plasma. located in 2 different States. CSL Plasma in Lawton OK, and Nashville TN, Biomat-USA in South Nashville and Clarksville, TN. Biomat is the better decision IMO, respectfully ofc. This is the best one I've had the pleasure of working WITH! You get to help sick people in need, while also getting compensation for your time! Great for Spare funds during summer break with the FAM! Make sure to check their website for more specific details!

Staff are super kind and donating is easy! Plus great compensation. Definitely the best place I…read morehave donated plasma

I've donated plasma through BioLife for a fourth time as of yesterday and have only positive things…read moreto say about the BioLife facility (in Mt. Juliet, Tennessee) and its competent staff, who effectively transform the innately awkward and disjointed protocol involved when donating plasma into a systematized and streamlined process normally taking ~2 hrs or less to complete. Because they're indeed deserving of the praise, I'll brag on the crew a moment longer... in my experience, each and every employee has exuded a kind and polite attitude, with those I spent a longer time with (first-time appointments require a physical) exuding qualities that help manifest calm during a new or unfamiliar experience--patience, empathy, humor, compassion, understanding, etc.

Just finished my last new donor donation (8th). On my first visit, everything was explained very…read moreclearly to me, and the person that did my exam was friendly & thorough. Every visit since, the staff has been friendly. Every phlebotomist I've had appear to follow all the correct safety & sanitizing procedures. The beds are comfortable. They always have good music playing and decorate the plate a little based on the surrounding holiday. It's easy to relax & watch a movie, read a book, etc. to pass the time. It can get busy depending on the time of day & number of staff available. I've learned which days to avoid. Tuesday seems to be the busiest since it's their "Monday". The best time that I've found is first thing on the weekend when they open. Otherwise, you might have to wait 30-60 mins to get a bed, and then however long it takes you to complete the donation. Luckily for me, I have good veins & hydrate well, so I haven't had any complications. I don't have any other sites/companies to compare this location to, but I definitely like this facility and the staff!

Davi is always passive aggressive towards me, only ever speaking to ask the standard questions. She…read morenever responds to any of my attempts to make conversation. I will stop making any and all attempts in the future. The staff also likes to let multiple people wait excessive amounts of time after they are completely finished to remove the needle from the donors arms while they discuss unimportant topics of conversation or play on their phones. Wish I didn't need the money so I wouldn't have to subject myself to the lack of care and proactivity expected of a medical facility I witnessed today.

They are very nice and professional. Facility is very clean. I feel like I'm respected and cared…read morefor every time I go to donate.

Only because you can't give less! I've donated with the Red Cross for about 20 years now they have…read moreno record of it. I've had 2 appts cancelled in last 6 months for blood drives but constantly get emails, text and calls for donations. I received calls and emails just this weekend and they have no drives for weeks to come. You try to reach someone and no one local answers only nationally. I also use to be on their disaster teams. But to say the least this organization is gone to hell. I'm discussed

My wife and I tried to donate blood today and were turned away because we did not have an…read moreappointment. I'm sure everyone that's in need of blood made an appointment to receive it. NOT!! The Red Cross has become another incompetent bureaucracy. No wonder their ratings continue to drop on Charity Navigator.

Terrible the second time I went there to donate platelets and Rachel poked the needle in my arm and…read morecovered the arm rest in my blood the whole time I was on the machine separating my plasma she was walking around flipping up her scrub top showing her pregnant stomach after I was done with my donation she gave me 2 ice packs and said I was going to have a bruise and my arm was bruised for 3 weeks after. Made an appointment to go and give platelets and was supposed to have an appointment today but they said they couldn't do it because they took to many red blood cells. I think they should have contacted me a told me I considered it elder abuse and wanted everyone to know what they did!

What a great experience! Easy to get there and extremely nice staff!…read more The process was very smooth and quick not to mention painless!!

Quick check in - able to save time by doing screening questions from app prior to arrival. Fairly…read morequick iron & protein screening (not available on first visit). Professional, friendly staff. Not long wait time even when busy. First visit takes longer (about 2 & half hours) with video, extra questions & a basic physical. Allow at least an hour & half on return visits. Quick & easy process with minimal retrieval site pain. Relaxed atmosphere with helpful staff always available.

TERRIBLE EXPERIENCE…read more I'm a new donor, and I was intrigued to try this plasma center because they said they "SPEAK SPANISH." A man helped me and treated me in an annoying way when he asked me what documents they needed. He gave me a form to read and answer questions (IN ENGLISH). I tried to use the translator because I didn't understand one word, and the man treated me in the worst possible way. I told him I spoke Spanish. He only excused himself by saying that no one at this center spoke Spanish, that I couldn't use the translator, that I couldn't donate if I didn't speak and understand English, and much less had a form in Spanish. I felt offended and humiliated. I know customer service is difficult, but if you're having a bad day, you shouldn't take it out on someone. It was a total act of racism on their part, especially when their website says they have people who speak Spanish.

Poke 2 twice on my first visit to a donor center. Hands and fingers still get a numb feelingread more

Friendly experienced staff, way faster than others, they make me feel comfortable. I love how clean…read moreit is, updated machines, can make appointments, do questions on app. All places have their flaws but this place by far has the least. I've recommended like 6 people to go and got bonuses. Love it alll!!!