10/10 would NOT recommend.
Found this studio on a Google search for the area. While in Pigeon Forge visiting, we called on 5/1 and were told that the studio was booked for the day. We stopped by the studio to check things out, glance through some books, and chatted with the lady at the counter. We had a group of three people all with established tattoos looking to add another. We were told that the one tattoo would have to be done by Chelsie and made an appointment for the next day at 11 am. We placed a $75 deposit to hold the 11 AM appointment. We were told that another artist would be in at 11 but he didn't take appointments and only did walk-ins. He also had a shoulder injury and was not able to do certain tattoos, although they were not clear on what the range was. We were trying to get a second person in to get a simple outline tattoo. The third person wanted a butterfly, and she was told that because of the coloring, that it could only be done after 5pm on 5/2, and that Chelsie would have to do this as well. Due to our set departure time of 6 PM, this was not possible. Upsetting, but understandable.
We arrived before 11 AM on 5/2. The lady at the counter seemed very unsure of what was going on. I asked about getting a tattoo with the artist that had a shoulder injury and she advised that he currently had several appointments, but he was eating first before he started on them. The artist then came out of the office and heated up his food, and went to eat. We were just told the previous day he didn't make appointments. This was frustrating. Initially, I wanted a distressed flag on the calf. He came out and said that I would need to find exactly what I wanted and show him, but that doing a flag was likely not even possible for him. I really felt like I was bothering him and preventing him from eating because I had questions. A flag was too complicated so at the moment I just wanted to know what he could do as I did really want to get a tattoo with the group. After this, I too gave up on getting a tattoo. The two of us were going to leave and go shopping while the third got a tattoo. I asked the lady at the counter if I needed to pay for the tattoo as we were going to leave and come back. She just seemed confused as to what I was asking.
The third person of our group of three was immediately greeted by Chelsie whom he had an appointment with at 11 AM. She asked if he was her 11 AM appointment and he confirmed. She was talking with another male, not in our group about getting a tattoo when we arrived. She never said that she would be late, or apologized for the delay. After an hour past the scheduled appointment time, my friend decided against getting his selected tattoo. When he expressed that he was leaving and asked for a refund he was told that they don't give refunds. They apparently also don't have a watch or respect the time of others. The reason given for no refund, in this case, was that they had poured the ink, and it was expensive. I do understand that ink is costly. I found it odd that they would pour the ink before the client was present. I am in no way a tattoo artist but have several tattoos, and this has never been the practice.
I have called several times to speak with a manager regarding a refund of my money. Each time, they are not available. I feel as though I paid for an appointment time and did not get what I paid for, and thus due back the money I paid for a deposit. I have emailed them and am awaiting a response. I will likely have to submit a chargeback case with Visa to get my money back.
There are other tattoo shops in the vicinity, and I would strongly consider doing business elsewhere. After looking at other reviews, it seems that the rude attitude is the baseline for this establishment. read more