Prompt, thorough, knowledgable and courteous... that describes Bryan (the plumbing tech) who came…read moreto investigate a strange sewer gas smell that we've had in our house for some time. He asked great questions, looked at all possible places and issues that might be causing it and explained his thinking every step of the way. I now see how plumbing problems can be so complex and mysterious! He gave me honest and fair estimates for doing further tests to determine the cause of the problem, without any pressure at all. Oh, and Katt and Arlene were awesome in setting up an appointment quickly; both were so helpful and cheerful. Added bonus-- these are my kind of people; people who not only love their jobs but also love our animals...this month in lieu of a service charge they are collecting a $35 donation to Asheville Humane Society. How cool is that?!!

As an update to my previous review, where I was given an estimate in the high $600's to remove and…read morereplace a kitchen faucet assembly, I called another plumbing contractor and had the work performed for a total of $175.00.

Avoid this plumber at all costs…read more What turned out to be a very simple repair--replacing heating elements and a thermostat--was deliberately blown up into an absurd, fear-based sales pitch. I was quoted nearly $10,000 for unnecessary pipe replacements, a new water heater, and other "issues" that magically disappeared once I got a second opinion. On top of that, I was quoted almost $900 just to replace the heating element and thermostat alone. Another plumber fixed the entire problem correctly, safely, and professionally for $100. This was not a mistake or a difference of opinion--it felt intentionally misleading and predatory. This kind of pricing and upselling preys on homeowners who don't know better. Get a second opinion immediately if you're quoted anything by this company. In my experience, this crossed the line into scam territory.

Richard was recommended to me via Next Door and I have NEVER in my life dealt with a more…read morecommunicative, thorough and knowledgeable plumber. The "sales pitch" mentioned by a previous reviewer is nothing more than Richard offering his professional opinions for any and all repairs he notes....but he is more than willing to fix or repair ONLY what you need. I cannot recommend him highly enough.

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We are so grateful for Mt. Rooter Plumbing. They sent Jeremy & Juan who were efficient ,…read moreknowledgable & solved the issue. We appreciate that they are an honest company. And also that the men working in our home were very respectful and kind. Glad our friend referred them to us!

We needed help and these two gentlemen arrived same day. A problem that we've had finally became a…read moreMASSIVE issue. They handled it all quickly, efficiently, and with both kindness and professionalism. They not only fixed the primary issue, but also resolved another one without a single word of complaint. And then they came in under the original price, too. We've used them before for other issues. I will not use anyone else. They're the best. Wish I could give more than 5-stars rating.

I had this company replace my pressure tank, and after the work was done I discovered I had been…read moreovercharged by at least $450.00 based on a previous quote. To their credit, they refunded that amount after I brought it to their attention but I think they did it because they were CAUGHT. However, the same technician also quoted me ~$8,000.00 to replace my well pump. I just had it replaced by another company for right at $4,000.00 -- exactly HALF the price. They quoted me DOUBLE what it actually costs. When I reported the overcharge, I was told the technician would be written up. He was only written up because he got CAUGHT. I have no doubt this kind of pricing is widespread across this company. Do NOT use All About Plumbing. I'll also be saving documentation of all of this. Just know that these things get out, and sometimes companies get sued out of business for STEALING from people.

Arrived on time. Did a great job finding the leek and repairing it promptly. Professional and…read moretrustworthy.

We called Roto Rooter on a Saturday night because my husband was unable to clear the clog that…read morebrought my kitchen sink drain to a complete stop, despite having worked to clear it ALL day. Roto Rooter was willing to come out that night, but we opted to wait till Sunday morning. There was NO EXTRA CHARGE for weekend service! What a blessing. The plumber arrived on time and worked diligently to clear the clog. He needed a 75' electric snake to get far enough down the pipes to reach the clog. He inserted and extracted the snake 3x to be sure he cleared it. It's been running better than ever! I would rate the plumber's work a solid 5. However... We were concerned about how much this fix would cost. Roto Rooter charges a $90 fee just to walk in the door. Then, they give you an estimate for the job. No problem thus far. The estimate was about what we expected (between $500-600); so we agreed to have him do the work. Here's why I'm only giving 3 stars... Once we agreed on the $500+ estimate, I went back to what I was doing before his arrival. Turns out, there was a second "deluxe" estimate presented to my husband, which included pouring a liquid enzyme down the drains "to help keep the pipes clear" going forward. This added over $100 to our bill, and my husband agreed to it! So now this visit was close to $700. I spent hours cleaning up the mess afterwards, so I can assure you every bit of liquid enzyme was washed right out to the sewer system. I felt scammed so am writing this to CAUTION you. BE ON GUARD AGAINST SCAM ADD-ONS!!! By the way, these plumbers work on commission!! Surprise!!!

We decided to replace our 20+ year old water heater when we noticed the water was taking longer to…read moreheat up. Requested quotes from 3 different plumbing companies, and asked them all to wear masks since we have a baby. Dennis arrived wearing a mask, which I truly appreciated! I know this is a controversial topic these days, but him doing that for us showed he already cared. Dennis seemed knowledgable and made a recommendation on water heater size/type based on our space. Big Al's wasn't the most expensive quote, but it also wasn't the cheapest. The price seemed reasonable and fair. When installation day arrived, two gentleman arrived on time but without masks. My husband offered them disposable ones, which they wore, very much appreciated that. They replaced the water heater in a timely manner, and it works great! We weren't in the room during installation, so only noticed later that there was a scratch on the front of the bifold closet door that either happened pulling out the old one or installing the new one. Wish it could have been avoided by removing the closet door, but hadn't realized the amount of space would be an issue. I emailed Dennis with a photo and he was on top of it right away! He sent out his guys to take a look and see how they could repair/paint it. Since the door is wood-grain textured, and the scratch went below the surface, Dennis arranged for a local carpenter to fix it. He went above and beyond! I figured he would just give us some kind of refund for us to fix it ourselves. But as a new mom, with a husband working long hours, and also being very new to the area, that would have meant more work for us so I genuinely appreciated him offering an expert to repair it. The best I could have done would have been to throw some paint on it, and who knows when I would have gotten around to doing that. Dennis connected me with Randall with B&B Services of WNC, who makes absolutely gorgeous furniture in the area. He picked up, repaired the door in his workshop, and returned it back to us. I can't even tell there had been a scratch there! He did a great job. I recommend Big Al's because the plumbing work was great and reasonably priced. Dennis was honest, extremely responsive, and wanted to make sure we were happy. As long as Dennis is the owner, I'd hire this company again if/when any plumbing in our house decides to break!

From the owner: Commercial, residential, service, tank less water heaters, lift stations, sewer lines, water lines,…read morehome plumbing inspections, remodels

Quality service. Eric was very good. He called before he came and he was on time!! He replaced two…read morefaucets and a garbage disposal. Very clean, very professional and personable. The installation was perfect. He cleaned all surfaces that he touched and he took away the old stuff. A real pleasure.