If I could give a zero, I would. I hired the team to "deep clean" a new house I purchased from an older couple before moving in. They did a cursory job at best. I found the girls hadn't cleaned/wiped out ANY of the drawers or cupboards. The back of the house smelled like a urinal; at first I thought it was a septic problem. Not sure why, but I shined a black light into the bathroom. Turns out the entire bathroom floor was covered in old, caked urine from behind the toilet to the door frame. While it was truly disgusting, it proved the cleaning crew hadn't cleaned the bathroom! ~$400 later and I had to clean the entire house myself from the baseboards to the window sills. The owner, Kimberlee, refused to refund the cleaning fees. I do not recommend!! read more

See all

I do not feel that their service was worth the price. Didn't even look like they mopped the floors. Wouldn't recommend. read more

my son hired this agency. it was the worst service I have ever experienced. not the worst cleaning service, the worst service. The job they did with 3 people there for 2 hrs honestly, it was horrible. When my son complained to them she sent a text to him stating that obviously I had not cleaned in 2 years and I was living in filth. The picture of that clean bathroom above was not a room they even cleaned! I have documentation to support every word I'm saying, and that text ! Which is going to be added if this review gets pulled I'm going to post them. She also asked for more money because they couldn't finish the kitchen. read more

See all

They did an awesum job in our house! The girls did baseboards,ceiling fans and more! HIGHLY RECOMMEND THEM!!!!!!!!!!!!! read more

Horrible!!! I called yesterday and talked to Felicia just to confirm the appointment I made 2 weeks ago. She told me they would be at my house today at 9:30 am to clean. No one ever showed up. I have called 3 times, sent a text message and still no word. Super unprofessional! Never even got a chance to see how they clean, but I'm done with American Maid in Prescott. read more

Kimberly and her cleaning crew always does a professional job for me. My place always looks brand new as they depart with smiles. I highly recommend that you give them a try. read more

We had the American Maid team come out to do a deep clean after moving into our home and they did a fantastic and thorough job. The entire team of 3 were friendly, professional and very detail-oriented with their cleaning. Thank you for a good job!! read more

Kim and her crew did a fantastic job for us. My wife had been out of town for four weeks and my son and I needed to have the house cleaned after 4 weeks of "bachelor living". The arrived on time, did a great job. They are a little pricey but worth it. We will be calling them again. read more

Kim and her crew have cleaned for me many times and are top notch. I would give them an 11 out of a 10-star rating. They are professional, courteous, honest, and always do anything special I need done. I couldn't ask for anything more. Mary Beth Campbell read more

Based on several good reviews, I decided to give American Maid in Prescott a shot. Unfortunately, I was very disappointed with the service I received. I made my first appointment and was told two women would come and it would take about 2 hours. One woman showed up and told me there was a mix-up, but the other woman would be there in 20 minutes or so. A hour and a half later the other woman finally showed up. The first woman was friendly, but since she was by herself at first, the cleaning took much longer than I was promised (my house isn't very big by the way). Once the second woman arrived, she and the first lady spent most of their time complaining and gossiping. Once they were done they spent 10 minutes smoking (and presumably complaining/gossiping) in my driveway before they finally left. I'm a pretty laid back, easy-going guy, but my house is my sanctuary and that certainly wasn't respected by their negative vibes. I decided to give the company another shot and scheduled a second appointment. Again, I was assumed I was getting two women and only one showed up. When I opened the door to greet her I got hit with a strong odor of cigarette smoke. Shame on me for even letting this person in my home, but I did. She did apologize for the smell and doused herself in Febreeze (which made her smell like chemicals AND cigarettes instead). Again, because it was only one person, it took her over 3 hours to clean my small house. She also spent 20-30 minutes talking on the phone (loudly) - gossiping and complaining. The owner did call and text me to apologize, but after two bad experiences, I was done with this company. Hire them at your own risk! read more

Kim and her team did an outstanding job on cleaning 3 homes in a "family compound" in Dewey, AZ for an upcoming real estate sale our firm is handling. They were timely, diligent and made sure they did the jobs to my satisfaction. Now the homes sparkle and are ready for sale! Thank you!! read more

Accommodated me with very short notice, fair pricing, great communication, clean efficient work, personal follow up from owner.

Kim was the Best cleaning person I have ever used. She is the owner of the company and it shows. She really cares about what she is doing for the customer. I had just bought a house and had her come on the day we got it to touch it up after having been on the market and everybody walking through. The house looked great to me as it had been remodeled and cleaned for the open house. The wife thought it didn't need anything. Once Kim and 2 of her people got there and started cleaning the difference was Amazing. They thoroughly cleaned the kitchen, inside the cupboards, inside the drawers, the fridge looked so clean inside it was incredible. The house had brand new wood looking floors that looked new and clean. Kim came and got me and showed me in the sunlight how there was a film-haze on there from the last cleaners not using the right product. She mopped it 3 times to get the haze off. You should See the floor now. WOW what a difference!! They look GREAT. Another thing that was different was they didn't leave until the job was completely finished. It was a Friday afternoon and it got to be past 5, which is when I contracted her for, and they kept going until everything was cleaned and done right. When do you ever find a company that cares that much about doing the job right these days. Thank you Kim... Kim brought all of her own cleaning supplies and equipment. She has 30 years of cleaning experience and knows and recommended what products to use where. I was so impressed and happy about her work that I now use her every time I need something cleaned. I would give her 10 stars if I could. Give Kim a try and you won't be disappointed. read more

Kim and her crew made our home sparkling clean and worked until late in the evening so we could move into our new home the next day. Kim came by first thing the next morning to be sure we were satisfied and I will be using them on a weekly basis as soon as we are unpacked. I would definitely recommend Kim and her crew. read more

Kim and team do a wonderful job cleaning job! They clean the home of my elderly parent in the Prescott area and we have never been disappointed. They arrive on time and prepared to clean! The team is always friendly and considerate to my parent as well. Believe me they are real miracle workers! I highly recommend their services and Kim is always a pleasure to work with! read more

My first impression of their work was extremely unsatisfactory. After a heated conversation that I must apologize for, the owner sent over a guy to smooth things over. Devin arrived 2-3 hours after calling and was more than helpful. He did the work that was asked of him and showed a great amount of professional skill. Not only did he display great customer care, but also a good hardworking ethic.I would hire him back any time, the company is a different story. read more

I used American Maid in Prescott on December 1st and have to tell you the 4 ladies that showed up were all very nice and did a great job of cleaning a rental house that I own. The owner takes great pride in her business and will of course use her again when the time comes. read more

The worst cleaning service...I feel like I was taken advantage of. I payed $300 for a complete house clean out and ended up redoing everything myself. There were 5 workers including Kimberly and they could not complete a two bedroom duplex. They broke a bulb on my chandelier in the dining room and left it. They scrubbed the paint off of the base decks. This whole business and the pictures online is a fraud. I am seeking further action Kimberly and you should be ashamed of yourself. She is the operator and owner of Maid in America, and I watched her throw my stove tops on the carpet in a fit of rage, and this was in front of my children.This operation is beyond unprofessional and I hope this will aid others to not be swindled like I was. Three hundred dollars is a lot of money for my family to dish out and she refused to do what I asked. I have pictures to prove the job was not done. When Kimberly was confronted about the job done she hung up on me and refused to respond. If the job was not completed, I believe I deserve at least half of my money back. Kimberly never responded. All Kimberly could say was how dirty my place was, well is that not what you do for a living? Make peoples lives easier by cleaning their homes? I had to point out several things to her that her team missed or overlooked altogether. I ended up scolding her like a child at the end and paying her because I had no idea what else I should do. read more