We have taken two lunch cruises on the American Lady and overall the experiences were enjoyable.
Positives from these experiences:
First, the interior of the boat was clean and neat. The chairs and tables were comfortable and sturdy considering the occasional sway of the boat, and there was enough room to move around comfortably.
The restrooms were nicer than we expected. The ladies room was clean, comfortable and well-stocked.
The staff was very pleasant. The ladies at the bar were quick and friendly. The server at the lunch buffet was also quick and helpful. I noted that the staff seemed happy to go above and beyond - from offering a birthday boy a chance to steer the boat to helping guests with advice for the rest of their vacation in the area.
One area that I was pretty neutral on was the food. We were served fried chicken, roasted beef, mashed potatoes and gravy, corn and pasta salad. The chicken was tasty and cooked well, and everyone in our group enjoyed it - as well as the roast beef. The mashed potatoes and corn weren't rave-worthy, but were perfectly pleasant. The pasta salad was incredibly sweet, to the point that no one in our group ate it, but overall there was enough good food that no one in our group went home hungry.
If I had to pick a few things to nitpick...
Being a tour above all else, there are announcements along with the sightseeing. The first thing I'd say about the announcements is that they are incredibly loud. During my first trip (alone) on the American Lady I thought I might just have sensitive hearing, but I brought others on the second trip and my companions were literally plugging their ears during the sight seeing announcements. We tried moving around thinking we were close to a speaker, but no luck. I don't know if this is because many of the guests may be older and hard of hearing, but we all groaned when the captain came on to describe the sights.
As for the content of the announcements, many of the announcements didn't feel value added. The home of a textbook company owner, the home of a guy who rents out traffic cones, a campground that someone wants to turn into condos - a lot of it just felt like filler. Especially considering the volume issue, I think I would've enjoyed the announcements more if they stuck to the essentials like where we were headed, the interesting train bridge, the locks, etc.
I did find myself wishing for one extra announcement: to make sure that children aren't left unattended. A couple groups of parents left their 4 young children unattended at the table next to us, and they were pretty rowdy. Kids will be kids, but screaming, knocking over our drinks and running into people were more than we bargained for. This is definitely not the crew's fault, but I wonder if a reminder announcement would've helped - hard to say. read more