I have been in the care of Dr. Frintner and Dr. Lee ever since Ménière's disease impacted my…read morehearing so much I'm no longer able to hear much out of my right ear. After visiting several other places (recommended by Kaiser) I was left feeling more confused about the hearing aid process etc. When I found Burbank audiology they squeezed me into an appointment as soon as they could because I was going out of town. The entire staff is helpful, caring and kind. The environment is bright, clean and very child/family friendly. I feel like they are also purposefully inclusive with everyone and I cannot recommend them enough. I'm so happy with their help and my new hearing aids!

I lost my hearing in my left ear about 3 years ago and was told I needed to get a cochlear implant…read moreto improve my hearing. It took me over 2 years to make the decision to move forward with the surgery and it was only because of Dr. Frintner & Dr. Lee that I had to courage to do so. The entire office from Miriam and Rebecca at the front desk to everyone in the back has treated me like family from the moment I walked through that door. I had a successful cochlear implant surgery in October 2025 and am now able to hear way better in my left ear. Burbank Audiology changed my life and we are forever family. If you're searching for an Audiology Center for ANY hearing issue, look no further than the Burbank Audiology Center. You will NOT regret it!

I truly appreciated East Valley Audiology when Dr. Miller was in charge. She retired, somebody…read moreelse took over the business and I was very disappointed with the new audiologist. I am looking for another one in the Burbank area.

The best audiologist in the greater valley area. The office staff is super. Glad that I found them.read more

This place is shady. We were referred here from CHLA for my son who needs hearing aids. They were…read morenice and helpful when we were there to be fitted for hearing aids. They assured us that they were in-network and our policy covers the hearing aids 100%. Months later we receive a bill for the "balance" after insurance paid them their contracted rate. This practice is illegal. They were supposed to accept the payment from insurance and write off the rest. I am a nurse with some case management experience plus having a medically complicated son makes me extremely adept in insurance matters. I called Blue Cross and now they are dealing with these people directly. I'm sure we're not the first to be fraudulently billed. I think they do this hoping people are unaware and end up paying something they're not responsible for. update: i called them myself since they've been giving my insurance the run around. receptionist now tells me that the bill is not necessarily for me to pay but just a notification that our account is still open. i uploaded a pic of the bill that has a stamp at the bottom saying PLEASE SEND PAYMENT. what a joke. now she said she will verify and call me back. i bet if i had called to make a payment she would have gladly taken a credit card number to charge. will update review if and when she does call back. shady shady shady.

They look the part but are real scumbags. I had a appointment and they refused to see me because I…read morehad a medical group with LA care medical. The only way they would see me if I paid cash. I went ahead and did as I was told. The lady who did my test was weird old lady. Anyhow I turned out to have hearing loss. She showed me a few hearing aids and said they cost $3000. I told her that I would like to talk to my general doctor first. When I went to discuss my experience with my doctor the office manager told me that why did I pay cash. You could have gotten an Auth. She also told me that if you have medi-cal you can not be charged by a doctors office. She went on to say that this was illegal and that I should report hearing resource to medi-cal. I feel deceived and taken advantage of. I am low income and this outfit just wants to think of themselves. Beware of this place.

I am doing this review for a family member that is very pleased with the Burbank hearing aid…read moreCenter. Jacqueline is very conscientious with her job but her best asset is the way she takes care of me when I come to her with a problem with my hearing aids. She is patient and always tries to explain whatever the problem is to solve it.

Don't walk away- RUN. After waiting 2 weeks for the lead tech, I had done a bunch of research and…read moresettled on the hearing aids I wanted as a new user. I asked about filtering out background and trigger sounds. Alyssa looked me straight in the face and told me hearing aids don't do that. They amplify sounds- all sounds, period. End of story and suggested maybe I was in the wrong place. "It doesn't sound like you want hearing aids". I was a newbie, scared and confused and she was condescending and hostile. I asked about a custom mold and she said she wouldn't do it. Basically she wanted me to just accept it out of the box. When I tried on a demo, the background sounds were overwhelming. She offered me no assurance they could be adjusted. In fact, she told me basically deal with it or don't get the hearing aids. Same thing when I heard my own voice booming in my ear with a time delay. Take it or leave it. Didn't offer me the option of uploading a music program to address that (which i found out online existed). I could not have had a worse experience. I am taking my money and going to an audiologist. For what it's worth, the front desk person, Jonathan was exceptionally kind and wonderful.

My hearing aid had broken while I was up in this area and I am SO glad I found this place to help…read moreme! The staff was kind and thorough and helped me get a quick appointment! When it came time to come in, Beverly Lew knew exactly what to do and could have easily overcharged me but did not! She was smart and helped me make sure I was getting full use of my warranty, which she didn't have to do and I deeply appreciate it. The final price was so reasonable and literally 1/4 of the cost compared to what some other places in the area I had called were going to charge me!! This really meant a lot to me and makes me know this is the place I will come back to if I ever have a problem again. I love finding businesses that operate on integrity. This is the type of establishment I wish all businesses could be like. Beverly Lew was kind, competent, understanding, and quick to help me in the way that benefited me the most. I am so happy to recommend Sound Advice!! Really really wonderful experience here!!

If I were in a super hero film; my power would be supersonic hearing. Everything sounds louder in…read moremy ears and I can hear conversations from what feels like a mile away: it is a blessing and a curse. Mostly a curse because the sense of sound has become aggravating at this point and offers too much stimulus (causing headaches!), I have misophonia and it requires me to wear ear plugs 24/7 when at home because I live in a loud area. Even stranger, is that I have tinnitus so you would think that the constant ear ringing would mute sound but no-siree! This ear plug wearing- habit (the putty swimmer's kind) means that I occasionally have teeny, tiny pieces of ear plugs that remain in my ear canals which then have to be removed using a traditional ear wax cleaning procedure. I try to do this once a year and being my previous doctor moved out of the area; I discovered Sound Advice and I am so glad I did! Sound Advice is the audiology practice of Dr. Beverly Lew housed in Burbank near the famous Milt & Edie's dry cleaners on Alameda/Pass (paid parking behind the building). Dr. Lew has over thirty years of experience with all things ear-related with a Bachelor of Arts in Communicative Disorders and Master of Arts in Audiology treating everything from hearing loss and hearing aid dispensing to tinnitus to handling the precious hearing of famous rock stars and their in-ear monitors. When it comes to ears and hearing... Sound Advice has you covered! Dr. Lew is truly the master class in audiology. I booked an ear cleaning with Sound Advice (this procedure isn't covered by health insurance and will set you back approximately $150) and arrived to a warm, inviting lobby with reading materials galore and a fully stocked snack stand with coffee, tea, water and snacks. The receptionist Monique even offered candy/chocolates. The energy at Sound Advice is very calming and doesn't feel like the usual clinical vibe at typical doctor's offices. As odd as it sounds (ooh, that is fitting!); Sound Advice is actually an enjoyable medical office. I met with Dr. Lew and she briefly consulted with me allowing me to tell her the state of my ears and my super hearing power. Dr. Lew is the first to EVER dive deep into the psychology and the medical prognosis of why my hearing is so elevated, the misophonia, my tinnitus and the possible solutions including Sound Advice making personalized ear plus which won't leave pieces in my ears. Dr. Lew is not only incredibly qualified and intelligent; but she is a beautiful soul inside and out and speaks to you as a compassionate friend making you feel truly cared about. She is genuinely one of the top three doctors I have ever met in my life and I have been to hundreds due to my multiple health conditions and illnesses. I am absolutely enthralled by this woman! I am familiar with the procedure to clean my ears/remove ear plug pieces but it was an even gentler experience with Dr. Lew who asks you every step of the way if you are comfortable and explains what she is doing while continuing the conservation to keep you distracted. We were done before I knew it and Dr. Lew even pampered me with some amazing scented ear oil that will keep ear plugs sliding in and out easily. The experience was so wonderful that I didn't even want my appointment to end! I wanted to hang out at Sound Advice! If you want MY advice, Sound Advice is THE place to go for all things ears/hearing in the SFV area (sorry, I had to do it!). The office is the definition of welcoming and Dr. Lew is one of my new favorite people. I will be considering the personalized ear plugs and will absolutely return for all my super hearing and tinnitus needs and will shout it from the rooftops recommending her - well, maybe not shouting because that is loud, especially to me.

If your mother, father or family members have been having hearing issues: READ THIS POST!…read more My Mother has been having hearing issues for some time. She has gone to many places that rushed her in, charged her and rushed her out. She had hearing aids but could not hear me. She said that I was mumbling, speaking too low. I would raise my voice. Don't yell at me... Grrrrrr I called several places and found Chanel from Starwood Audiology and Hearing Aids. Chanel has been an Angel to us. She listened to the issues that my mother was having and gave me options. I told her that my mother could not hear in crowed restaurants or rooms with echoes. She had solutions. Chanel gave us options so I booked an appointment. I took my mother to the Burank location and it took around 45 minutes. Chanel informed us that the frequency range and volume was completely wrong for my mothers hearing need. I was furious. All of her hearing issues were not her fault. Others had not done their job properly and my mother suffered. Her new hearing aids will have Bluetooth to connect to her call phone and they are rechargeable. NO more small batteries. Be very careful when choosing a hearing aid specialist. It is like the wild west out there. I highly recommend Chanel from Starwood Audiology and Hearing aids. I wish I would have found her years ago.

my hearing aid doctor Dr. Chanel is amazing thanks to the chargeable Signia hearing aids my…read morehearing is so much better now

It's always a pleasure visiting this office where I get my hearing aids cleaned every few months…read more Any problems I have are resolved and questions are answered. The staff is friendly and knowledgeable. I can't think of anything else that I could possibly need.

The Audiologist I saw here was substantially less helpful than AI. She did the basic tests she's…read moretrained to do and had no knowledge past that. Everything I would bring up she would tell me I should ask an ENT, only for the ENT I saw yesterday to tell me these are all questions strictly for an audiologist. I now have to book another audiologist, repay copays, fees and waste my time since Sonus doesn't hire quality audiologists. If a company wastes your money and time, they are basically a scam. The office is also sad looking and run down.

I went in for my hearing evaluation and found Eugene to be very helpful and knowledgeable. My…read morehearing aids came in a few days after my visit. I am so pleased with them. Eugene spet time going over the features my hearing aids offered and from the time I put them on I have been wearing them for 8 hours at a time and love them. Thank you so much!

I was having great trouble removing a dome guard on one of my hearing aids which were bought…read morethrough Eugene's office and he was VERY reluctant to help me. When I called for the second time he wanted to give me an appt. two weeks out. I said it will only take you a minute. He replied in a sarcastic tone that it would only take me 14 seconds. Only after my insistence did he take the minute or two a couple of days later. I would not recommend this office under any circumstance.

I had a very disappointing experience with HearUSA in North Hollywood…read more I called and left a message but never received a callback. When I finally got through, it took an unreasonably long time to get an appointment, only to be told that my hearing aids were out of warranty and it would cost $330 to repair them. The customer service was extremely poor from start to finish. The man at the front desk had a terrible attitude, was dismissive, and offered very little help or empathy. After waiting so long, I expected much better communication and customer service. Unfortunately, I would not recommend this location based on my experience.

Alla was thorough and explained things well. However their hearing aids were 3-5 times as expensive…read moreas Costco, even with a $2,000 discount I get from my medical insurance. From the research I did, Costco sells more or less the same brands and similar quality. Two days after I declined to wear the Hear USA hearing aids for a trial week, saying they are too expensive, I get an email for a special sale, selling hearing aids at $1299. They did not mention this option in the hour or so I spent with them. I did research on the lower cost pair and they were described as being of poor quality.