The customer service representative is very rude. She laughed at my husband for asking a question…read moreover the phone. very unprofessional and disrespectful. I regret doing any business with them

I helped a male picking an athletic supporter for Krav Maga classes…read more The friendly and customer-oriented associate Norman showed me all available options on-site. Thanks to their price match policy, all their high-quality items were cheaper than if they were bought online. The checkout experience was fast and made by the smiling and efficient female associate Reyna. It was easy to park on the shopping center parking lot.

Play It Again Sports absolutely blew me away. They realized they had underpaid me by $100 and…read moreactually came out to the parking lot to find me and make it right. They printed a new check on the spot and were incredibly kind through the whole thing. I only regret that I didn't get the young man's name -- he deserves major recognition for his honesty and professionalism. This store has earned my trust for good.

A good amount of golf eqpt. Sold a new Callaway bag. Got a…read morefair price. But coulda been more. Staff is courteous and friendly.

Shedrick worked with my budget concerns to make sure I was happy , was accommodating and gave each…read moreinteraction a 'personal' feel that is lost with most companies . I was probably not super easy to work with and could be perceived as annoying to a point but I was treated with exemplary professionalism and that goes a long way with me. Sorinex products are not cheap - they're built for life and for many like myself it makes a statement in a facility when you choose eye catching , high end products . The price comes with outstanding customer service and a unique functionality and for many that should be a difference maker . Sure you can purchase Rogue or other ubiquitous companies and be like the rest or you have an eye for unique well built quality that serves all of the needs of your demanding clientele.

Is it possible to give zero stars? I had the worst experience trying to order gym equipment from…read morethis company. I have always thought very highly of Sorinex after using several pieces of equipment and attending one of their Summer Strong events in 2017. My husband and I are upgrading our home gym and decided to purchase a major piece of equipment from them ($5,000+ Hurricane) as well as $750 worth of other minor pieces of equipment. We placed one order for the Hurricane and paid half down to get the order in progress, then paid IN FULL for the other order. Long story short, after about 5 weeks of getting mixed communication, inconsistent timeframes, lots of excuses and piss-poor customer service (attempting to get ANY kind of timeframe for the small order we paid IN FULL for), we couldn't get a clear answer out of anyone at the facility (multiple phone calls, emails, etc.). We ended up finally canceling both orders and asking for a refund. Neither the sales rep we were working with nor the president of the company (who we ended up involving in the ordeal) even flinched at losing our business - no apology, no attempt to keep us as a customer, just a cold email response confirming the order was to be cancelled and a refund issued. They were quick to deposit the check we gave them to pay for half down on the Hurricane (check cleared the very same day I wrote it), but I am sure they are going to take their sweet time issuing our refund. I have never felt that my money and business was not wanted by a product/customer service based company in my life and am sincerely disappointed in my experience trying to do business with Sorinex, as my expectations were much higher. Dudes, I really WANTED to give you my money. Maybe our measly little $6,000 order was not enough to warrant more effort on their part to treat us like a valued customer. I will never do business with Sorinex again, nor would I ever recommend them to anyone. Not that they even seem to care to lose my business.