Find It First, Then Wait First things first: do not trust…read moreyour GPS. Enter the address and it will drop you in a residential neighborhood with no imaging center in sight. The correct location is on the west side of American Fork Hospital. Save yourself the confusion and look it up before you go. Once you find it, the facility is clean and the staff is nice. The space looks a little dated and could use some love, but nothing that affects the quality of care. Now for the part that will test your patience. I was called back immediately after arriving, which was a good sign. I changed into the gown, was walked to the area outside the MRI room, and then waited over 40 minutes before actually going in. Sitting in a hospital gown in a hallway for the better part of an hour is not a great experience. Go in with the right expectation and a fully charged phone for the wait.

I am writing this review regarding the care my husband has received in the office and care of Dr…read more Nick Thomson, oncology. My husband was diagnosed with Mesothelioma in June of 2026. While he was in the hospital at Utah Valley Hospital in Provo, UT, he was seen by Dr. Thomson's nurse practitioner, Woody Palmer. Due to this encounter, we had a follow up appointment with Dr, Thomson. We went to the appt. Dr Thomson appeared to be thorough in his assessment and treatment plan of my husbands diagnosis. He was very quick to prescribe pain and managment drugs even though my husband wasn't having severe pain yet. We somewhat understood. We were still trying to wrap our heads around everything that was happening so fast in our worlds. When I asked about getting a 2nd opinion at Huntsman Cancer Institute, his demeanor changed. He was very quick to respond with, "Well I studied there and I can tell you this, they are more about their research than caring for you as a patient." That was his comment. We did go to Huntsman Cancer Institute. The dr. that we met with had reviewed the biopsy, Dr. Thomson's assessment and treatment plan and was in full agreement with his plan. The dr. was very gracious and up front with us about the treatment and ins. issues etc. He told us to go where we would pay the least because the treatment and care would likely be similar if not the same. After prayer and careful thought, we opted to stay with Dr. Thomson and his team because we felt we could get the treatment we needed quicker as we already had treatment 1 scheduled and we wanted to give Dr Thomson the benefit of the doubt and my husband liked the interaction and attentiveness he received from Woody in the hospital. In the time leading up to the 1st treatment, a lot was happening in my husband's body and with all these changes, we didn't know what was coming from what, what was the new normal to expect so we needed to have someone to reach out to. They told us they have a texting line that would be the easiest to reach the nurses and get the quickest response. We did not find this helpful as we were not able to reach them often and on the weekends it was terrible. Nobody to reach and they don't even work on Mondays so it was even a longer weekend. We ended up having to go to ER several times because we were not able to get our questions answered or resolved through their office. Again everything is new and a whole lot to process so we give them the benefit of the situations and figure we have to learn to live in this new age of AI bots and telephone systems of no real people. Each treatment is 3 weeks a part. We had the first treatment with no problem. You just go in their treatment room and their nurses give the treatment. The nurses were Kind but not super warm and friendly. The 2nd treatment comes, 1/2 way through they had to stop the treatment because my husband was having severe pain. The nurse reacted immediately and professionally. Within 20 minutes, the pain was reduced from 8-3 and the treatment was restarted. Shortly after restarting, Woody came in and explained that there is a serious situation in the calcium level in the blood draw done prior to the start of treatment 2. He said it is very serious and we need to go to the hospital. He said that they could give the medicine needed there in the office, but they couldn't because they would need to recheck it the following day which would be a Saturday and nobody would be in office to check it. We took him seriously and said that we would go to the VA emergency in SLC. Which we did and did spend 2 days in the hospital getting treated to bring it down. Here is my issue. In the time since July 31, the 2nd treatment. Nobody from Dr. Thomson's office has contacted us in any way. In the records that Woody wrote regarding the situation, he wrote in it that he would follow up. He has not. AND NOBODY ELSE FROM THIS OFFICE HAS EITHER. This IS unacceptable behaviour from any Dr. or their teams. My husband is,or should I say WAS now, their patient who had a serious medical situation happen in their office and they did not even CARE enough to check on him after the weekend nor up to today which is now 16 days past the situation. And Dr. Thomson had the audacity to tell us that another medical facility or dr. would not care as much as he or his team. I firmly felt from the beginning appt.that Dr. Thomson was more set on building his business but we wanted to give him the benefit of the doubt. Now there is no doubt. He surely is more about building his business. It is my feeling after all of this, that they felt that we were going to go to the VA and that they would lose our business, therefore, they were just going to wash their hands of us at this time. They did not say this, as they have not contacted us at all. IS THIS THE KIND OF CARE AND TREATMENT THAT YOU WANT IN ONE OF LIFE'S MOST VULNERABLE MOMENTS.

When in person, they're great. They answer your questions and really care about your overall health…read moreand mental wellbeing. However, they are pretty bad with their reception of calls and their response to medical questions. I had an issue that was ongoing and very scary for me. It was due to a birth control and I wanted answers about what I needed to do and if a different birth control would be better. The phone reception is awful and takes forever to get a hold of anyone. Then I was told several times my doctor or a nurse was going to call me back and I never got a call. This kind of back and forth went on for a week (after I was already experience this issue for 2 weeks). I don't like being treated like I don't matter and like my medical questions are just going to get pushed to the side. I really thought this would be my gyno for years to come but I may rethink that now.

It saddens me to have to leave this review - I was placed on…read morethe nexplannon. Everything went great until the first time it needed to be replaced. The incision was made too large for the replacement which caused an infection and the nexplannon to slip out. After this incident I still continued with my care through them. I had it placed in my other arm. It comes time to get it replaced again beginning March of this year. When replacing it they had informed me the one being replaced had migrated a bit. After the replacement I noticed you can see the nexplannon bulging through the skin (too close to the surface) with an ache ive never experienced. I called with my concern and after 3 calls back my answer was that this is normal and to take ibuprofen and Tylenol. I knew this wasnt right as this is now my 4th time having it placed. I work in healthcare myself and had one of our Nurse Practitioners take a look. She stated to make an appointment ASAP and get it out. I will not return to legacy as I have felt unheard and pushed to the side. I have made an appointment with Dr. Jensen in Salt Lake City to take over my care. Legacy please do better.

Fantastic! Dr Burnett listens, is kind and personable, and gives well informed and well thought out…read morecalm opinions and advice. He is respectful of parents and their opinions. I was kicked out of alpine pediatrics for not vaccinating even though I personally got a brain injury from a vaccine. But North Valley Peds put kids first over politics, money, and fear-mongering. They suggest vaccines, but aren't pushy at all. I've dealt with a few scary medical situations with my kids and the care my children received here was excellent and thorough.

Went to the ER here and was very impressed with the doctors and the staff. We went late at night on…read morea Sunday. There was nobody in the waiting room and we got back to a room within a few minutes. The nurses were very nice and explained things well. The doctor came within a few minutes and stayed to answer our questions. We also came back for follow up visits during the next couple of days. The staff was always nice and understanding. Oh and they offered us drinks, coke products, once we got back to the room. Pros, Very clean, Nurses and doctors were friendly and knowledgeable Minimal Wait time in the waiting room and once we got back. Free drinks with co-pay.

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.