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American Executive Centers - Malvern

5.0 (1 review)
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9 years ago

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Del Val Realty & Property Management - Animals destroy my property

Del Val Realty & Property Management

(53 reviews)

They asked if they could apply my initial deposit to pay my last month's rent and I agreed, in an…read moreemail. They then applied the payment late and hit me with a late payment fee which they failed to refund due to THEIR ERROR. This company are thieves. Don't rent with or from them

DelVal managed my property (1 unit) for 6 years *Price…read moregouging and nickel and dime-ing *Failed to make for smooth transition from one tenant to the next Example of prices plus: 1. Quote to make my place ready for new rental was $1,215 more than the price quoted by the management company I have since moved to and who has stellar reviews. Some items in the quote were clearly unnecessary, in my view and, apparently, in the view of the management company I've gone with since there was no mention of "ripping up carpet," for example. 2. Over 3 times more to renew my rental license than it would cost me to do by myself (which I have done every year). $70 versus $283 3. $180 to "supply and install" 3 smoke alarms. (By the way, 3 functioning alarms were there on the bannister. I was charged $95 to go to the unit to turn off one that was going off. 4. $200 to remove items left in closets and "haul to dump." Note: one item was a portrait of me when I was a child and the other items were photo albums. No questioning of whether I or the previous tenants wanted these items that clearly were personal. They knew that the previous tenants were my family members. Regardless, I would think that one's first instinct would be to see if family photo albums were left by mistake and to see to whom they belong. 5. $150 to inspect my property after the previous tenants vacated 6. $125 to replace a handle on a sliding door to the indoor balcony 7. No reports emailed to me (as other management companies that I have researched do) and a portal that does not at all make the reports easy to read. Indeed, I had to ask for a report to be run for what I needed to file my taxes. 8. An attitude of my place looking nearly like a dump when the person I am going with said it was a nice place (including a functional fireplace) with not much work to do to make it rent ready--painting was the main thing, which DelVal also said but, again, at a MUCH higher quoted price. Instead of seeing the dirt on the steps that lead to the unit as "normal wear and tear," DelVal's inspection saw it as "damage." These are examples. I very quickly learned to simply take care of matters myself. As I recall, it was going to cost 2 or three digits to replace an air filter, for example. The mark-up for repairs and maintenance is 20%!! Other management companies with reputable reviews and with years of experience charge anywhere from 0 mark-up (they have their own General Contracting Company) to 10%. In doing my personal research, I have found no other company to charge a 20% markup. Lack of Smooth Transition: For example, no arrangements were made with the tenants who were leaving in terms of keeping the gas on (putting it in my name) or changing the electricity into my name. Again, I am taking care of these things, including having to travel 2 hours to wait in person for the gas company to turn on the gas. Bottom Line: A landlord can do MUCH better without DelVal and with another management company.

American Executive Centers - Malvern - realestatesvcs - Updated May 2026

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