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    American Elevator Company

    3.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - American Elevator Company

    Elevator services

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    13 years ago

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    Thyssen Krupp Elevator

    Thyssen Krupp Elevator

    (1 review)

    The building that I work in had an overhaul last summer. This took four months and as this is the…read moreonly elevator in our public building, it made for some extremely difficult issues with ADA compliance. The overhaul was delayed because both of the technicians working on our project, took vacation during the overhaul and not even at the same time. This added several weeks of delay and further inconvenience for our building's employees and visitors. Rescheduling of either the overhaul or vacations could have saved weeks of delay. Two employees missed work for several weeks even after receiving their doctors' work releases, because their departments would not let them return because of fear of injury using their required medical equipment on stairs. It has been six months since the overhaul and we still have issues with the elevator. The doors do not close properly. This has been pointed out to the technicians several times. After six months, we are still getting the same answer: "It's a problem with the system". No kidding! No mention of a solution or timeframe. It's like we're just supposed to live with it. In summation: I believer their service and attention of to their customer's needs is lacking and the equipment is is not up to the level of their competitors. I am not involved with the service contract and am only a user. I'm only a user and this is my personal observation and opinion. That said, I am not a complete novice. I have worked with elevators and vendors/service technicians for over thirty years. So it is with some knowledge and experience that I can say; if you are looking for a good elevator service company, look elsewhere.

    American Elevator Company - elevatorservices - Updated May 2026

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