Overall this place is a great, marketing success. I like the way they contrast their shelves and…read moredisplays. Photos in this post are just a great contrast and display excellent marketing skills. Overall store is awesome. Assistant manager, Amanda, does a great job meeting customers needs. I enjoyed talking to the staff about their overall daily sales goals and what they have to do to meet them. Not as pushy as some of the stores I've been to before, but they still have a grasp of meeting to customers needs. It's a great location next to Barnes & Noble.

Amazing service offered here. Employee Wess was an absolute help in finding items for X-Mas gifts…read more He was very helpful and nice to talk to. Highly recommend this store as all employees seemed nice and cheerful. Store was neat and clean. Recommend Wess for promotion immediately, these days it seems as no one wants to help or work but this young man went way above for me and My Wife....keep up the good work Wess....thank you so much.

i cannot say enough good things about the service at WHBM! Needed to update my wardrobe with…read moreseasonal colors. Martha is amazing!! She is incredibly kind and helpful. She went above & beyond to help me find multiple outfits that paired timeless classics with gorgeous colors. She suggested pairings I would never have tried on my ow, and I loved them all! Will definitely return and ask for Martha!

Sure, they have nice clothes. Sure, the people working there are really nice and bring you lots…read moreand lots of stuff to try on. My biggest complaint about here is they are so pressuring! For example, I wanted to purchase one shirt that I liked. They asked me multiple times if I would like to purchase jeans too oh, and black jeans too and this and that (like half the store). I finally told them that I know what I have in my closet at home and to please stop asking me to buy more stuff. I'm sure this sales tactic works on some people that can't say no but sorry, not my cup of tea!

If y'all need a R E V I E W…read more Here it is. I've only been here a couple times. My step dad and boyfriend need big and tall sizes. They're two men in this store that are fucking AMAZING. Listen. It's iowa, so like... I was kinda fucking pissed they really had nothing except button downs and golf outfits and my people ain't about to go down in a golfing t shirt or a graphic tee that says "I'm awesome!" It's just not gonna happen. It was never cool to wear those and it still isn't. So I go in there on CHRISTMAS OF '19.... these men dug up the entire store and when all They found was a pair of new balances and a tie that was 100 dollars.... they were like look. We got way more shit online and I'll literally sit here and shop online for you. They had a deal going on recently 75% off CLEARANCE. I walk in w a wild hair up my ass and go straight back to that section. NOTHING WAS THERE. Dead. You just won't find shit there I promise you. But I'm telling you. These two men don't give a shit. They went back online and got me everything I wanted that was on the sale. Should of paid OVER 300 dollars. I paid 114 for a watch, 4 NICE ASS T SHIRTS, 2 POLO SWEATSHIRTS, AND A GOT DAMN WATCH. These men are magic. Spectacular. 12/10 if you will. They are, In fact pass the vibe check AND is invited to my wedding. Thank you.

HUGE PROPS! I needed a garment bag and couldn't find one at the usual places. This location does…read morenot sell them, I assume they come with the purchase of clothing, HOWEVER, the gentleman who welcomed me into the store went ABOVE AND BEYOND! He went to the counter and gave me a free garment bag!! No purchase, no haggle, simply heard a guest asking for something and provided it. WHO DOES THAT IN 2026?! I mentioned that that next time I was in the market for a suit I would be back - he smiled and said, "I don't think you're 'big enough' for our store." I cannot say enough about the customer service at this location! Stop in here for help finding those next clothing items!

The store's staff was extremely helpful in finding a present for my mom for Christmas! If you know…read moresomeone has shopped at Chico's you can give the store their phone number and they can look up sizes and what they have purchased in the past! This ruled! We were able to narrow down my mom's size and get her something she had not already purchased for herself! Thanks Chico's staff for making the pain in the butt of shopping for your mom a little easier this holiday season!

I needed to return a shirt that I had received as a Christmas gift. Unfortunately I never had any…read moretime to return it in Chicago so I had to bring it all the way to Des Moines to return it! Go figure! Anyways, the sales associate working the register here that day was super friendly and extremely helpful! I had gone past the regular 60 day return policy. He was not sure if I would be able to receive the credit since it was past 60 days. Luckily, the machine allowed the return. Score! I wish I could remember the sales associate that helped me. He was so nice! Great customer service here!

I arrived at closing time without realizing it, but there was no hint of it from the staff. Julie…read morewas incredibly helpful and pleasant to deal with. Great store great service. I'll be back.

Came here shopping with my "little sister" and had fun. There are tons of great options from…read moredressier clothing to the latest trends, the prices range is also very flexible and they have good sales! I was really impressed with the staff, they were very willing to help out and were very friendly! I do wish they had some non skinny leg jeans, she had a hard time with the ankles being too tight, but that is the style now and has nothing to do with the store.

My family and i went shopping at this outlet today & it was a really disappointing experience. We…read moregot to the store at 5:30 PM almost 30 mins prior to the store closing. My wife and i picked our our clothes, tried them etc and went 5 mins past 6. At this point one of the managers by the name of " Latisha or Leticia" was extremely rude to us. She walked over and told me that if i was ready they could ring me up. I said give me just a minute my wife is picking up her top and we will be right there. Once i got to the register she had a rude and discriminatory attitude towards us. She did not ask me if i would like to sign up for their credit card to save money or did not care to help me apply the coupon i had found that i wanted to use. When it came time to pay i was transferring funds to use my card and she says " you can insert your card now the store is closed" to which i said yes its been 7 mins the store has been closed and i am purchasing $400 worth of merchandise from you. She continued her rudeness and basically just wanted us out. My wife had our daughter in our stroller and she did not even help open the door. Overall extremely rude and discriminatory attitude. Horrible experience.

This store provided my children and I one of the best customer service experiences I've had. I came…read morein with my almost 4 year old and 8 mo old on a slightly chilly and windy day. They weren't overly busy but there was a good number of customers scattered around the store. I was looking for some new shoes for my 4 year old so we headed straight to that area. As I was viewing the wall of children's clearance shoes (quite the selection), a store associate asked if we needed help. Since I wasn't positive my 4 yr old was wearing the correct size, I asked if he could measure her. He said he gladly would. My daughter can be shy with strangers, especially men, but she told me right away that he was really nice and could measure her foot. After measuring her foot he asked if we needed more help. Since I didn't, we let him go on to the next customer. We were able to find some nice new shoes for her for $17. What a great deal! We looked around the store some more since I'd never been there. I found the socks my husband wears at the checkout for an additional 25% off. He goes through socks fast so I grabbed a bag of those. There was a short line at the checkout but they moved rather quickly. The associate checking us out was very nice and chatted about the crazy weather and also where he was from. It was a nice, not awkward, genuine conversation. Once I paid, the associate followed me to the door to help us out. This may sound awkward at first but I had our double stroller with us. It can be difficult to maneuver with double exit doors. I was pleasantly surprised at him following to help. You just don't see that much. I really hope they continue their great customer service. I plan to come back here for the next time we need Nike items.

Wife bought a pair of Nike SuperRep shoes for excise bike. Drove 3 hours from the Quad Cities to…read moreAdventureland and stopped there on the way home. Got home to find that it was missing the Delta plate it needed to attach the piece necessary to clip into the exercise bike. My wife called the store this morning and spoke to a supervisor to which he told my wife that they have the piece she needs that was missing and that they would not be able to mail it to us but instead will HOLD IT at the store for us which is 3 hours away at gas being $5 a gallon. 6 hours round trip for a small metal piece that cannot be found anywhere online including Amazon and Ebay. This is customer service? I called the store and spoke to the manager again and he told me he can't mail it and didn't give me a justified reason to why he couldn't only that "he just can't" and insisted the best they can do is hold them at the store.

5 stars just for being the first J Crew in Iowa. I have shopped here frequently, returned catalog…read morepurchases, ordered from their 'we will find it' telephone line. Basically I love it. Some of my favorite purchases were a beautiful pair of espadrilles a few years back for my birthday and most recently this dusk pink Parisian inspired jacket...they even got me in their toothpick jeans here and I love them. I will be seeing you soon!

I visit family in Illinois each year, and drive to Iowa to visit cousins and in-laws, as part of…read morethe trip. I ALWAYS make it a point to drive to the Des Moines, J Crew, though it is out of my way. I often shop at the Skokie, Illinois location, which is nice, but there is something about this Des Moines location that sends me. I have always been greeted and treated with kindness, and I never leave empty handed, and always leave with way more than I intended. The employees are courteous, helpful and seem to genuinely want to help. I am actually embarrassed by how much of my wardrobe consists of J Crew. As far as I'm concerned their dresses are unmatched, and I adore the Crew Cut line for my children. This location is has a pretty varied Crew Cut selection, and I cannot say enough good things about it. I am thoroughly pleased and so grateful that there is a location when I visit Iowa.