Great service, we were greeted, seated...salesperson was very knowledgeable and helpful…read more. Would definetly recommend Shelton store...

I have always received excellent customer service at Hawley Lane at the Orange location. I went in…read moreabout a month ago and experienced a completely different vibe in the store. Nobody greeted me with a hello. Nobody inquired what I was looking for. I was clear I had a purchase history but they never looked up my account. The salesperson never offered to measure my foot. The sneakers that I wanted were not available in my size in the color that I wanted. We I asked if they could be ordered, the salesperson just said no. A friend also had a similar experience. I still need the sneakers, but will not be returning again.

Great shoe spot. The guys know their stuff and treat everyone with courtesy & respect.read more

First time here, we will return! Oh hell we have to return to pick up my wife sneakers, Ian was…read moreextremely knowledgeable, found the right sneaker for me and my wife. Highly recommended this mom & pop family business. Thank you!

Can you please return my $75 credit balance? Carried over from last May. I returned sneakers on…read moretime in perfect unworn outside condition. No one told me they were final sale. To use the credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. You don't have narrow sizes. I have tried every sneaker. Please refund the remainder of my money. I can buy alot of food with $75.

employee was rude for no reason. just got close to ask a question immediately answered rude, why…read moreare you mad to do your job?

Great place to go to get men's, women and children's shoes. I have been to this store on several…read moreoccasions to shop for myself, girlfriend and grandson and have been able to find an assortment of styles, colors and sizes. The variety is excellent, without a shadow of a doubt you will find what you are looking for and then some. From sneakers to shoes, sandals and boots it is all there. Any type of sock you might want is also available. This place has it all in regards to footwear. Sign up for the membership card and you will get frequent fliers and discount emails to enhance your purchases.

Horrible customer service. 5 workers on the floor and no one greeting. I was looking for help with…read morepurchasing a shoe and they all just looked at me and went on their phones. I was forced to just walk out.

If I could give this review zero stars then I would. This location has by far the worst customer…read moreservice ever! Not only do they not honor 10% discounts for worn display shoes, but their "new" manager by the name of "DQ" who's real name is Daquan doesn't know how to speak to people. When I asked him to write down his district and regional manager's contact information he replied back and asked me "do you not know how to spell the name that I just gave you" in the most rude and condescending manner that I've ever experienced in my life. Do yourself a favor and get rid of him because he lacks the competency of emotional intelligence and customer service. I'll be waiting from my call back from corporate to see how they can fix this issue. Until then I won't be returning back to this location ever!

Great people. Great shoes. Knowledgeable and family owned. I don't see myself shopping anywhere…read moreelse for shoes ever again other than here.

The store had limited selection for children. They did not have any size that would fit my…read moregranddaughter, and the sales woman was recommending a larger size and width for her. Sad, I ended up buying on Amazon.

I have been shopping at this location for over 10 years now and they definitely know feet. It use…read moreto be fashion over function, until you get to a certain age where your puppies start barking at you so much you just can't ignore them. This store has a wide range of shoes, not always the most beautiful but they sure are comfy. The store personnel have fancy degrees in footology (I made that word up), but they do have all sorts of foot knowledge where they can definitely tell you which shoes are best for you. What really originally led me to this store was the fact that I got sick and tired of going into the large sporting goods retailers and walking out with sneakers that eventually made my feet hurt. Yes your going to drop big bucks on the shoes here, and the first time you do it your going to have all sorts of second thoughts, but after walking in the shoes you will realize you made the right decision. During my visit I purchased the Yelp coupon $20 for $10 which was helpful, not much but a little. Let's face it, when you drop $300 on two pair of New Balance sneakers the deal is barely a scratch in the bill. I will edit this later with the gentlemanly name that helped me. He was awesome and I in fact purchased the same exact pair that he was wearing. Hey, when someone tells you they have owed 13 pairs of a specific shoe....it's got to be comfy. I also wanted the same shoe in black. The store did not carry the shoe in black, but they were glad to order it for me and ship it to me free of charge. I am a loyal customer to this store for the sneakers of comfort. NewBalance carried here are not available in the mass chain sports stores. I have shopped at other comfort shoe stores in Manhattan only to be disappointed by the fitting. So, if your feet are saying ouchy, head over to Hawley Lane Shoes. They can make your feet say ahhhhh.

had a wonderful visit to the Norwalk store. Maria helped size us and get are shoes. Ellen rang us…read moreout, helped change the address and was so present. Retail isn't easy during the holidays & they made it easy peasy we were in & out with in 30min mind you they serviced 2 kids 4 and 7! thank you!

I have said this in other reviews. These local retail shops off service. They can help you pick out…read morenot only what looks good but will fit and meet your needs. We talked for a couple minutes. I told the sales clerk (Amy?) what was looking for and she helped me find them. I had a great experience.

After my second visit to Hawley Lanes shoes on April 21st was a disaster Lisa from Hawley Lane…read morecalled me to find out what happened after I left a bad review. I went there today, April 23, 2026 and Lisa was as good as the very first person that I saw in October she helped me with another pair of shoes. She was fantastic. Fabulous. There's not enough adjectives to describe her and I love the sneakers that she helped me pick out. I would highly recommend.

This is a great store. They have some good sports team clothing, workout clothes, shoes, and a lot…read moremore. The service is good. Store is clean and organized. There's a lot of parking.

Great experience all-around; a patient salesperson who answered all of my (many) questions. They…read morehave great tech to match what works for you.

I had an amazing experience at this store. I am an avid gym goer and was looking for a new pair of…read moreshoes. I have always had issues in the past. This store was so cool, they offered complimentary foot scan and do a great explanation of your results. Nicholas helped us so much. He was patient and explained everything well. Me and my daughter ended up buying Karhu sneakers and they were so comfortable. This is definitely going to make my exercise experience more pleasant. Thank you Nicholas! Definitely recommend coming.