My fiancé and I needed to exchange a pair of jeans we ordered online. Sarah met us at the door, processed our return jeans, credited our account, and gave us a printout to present to the cashier in the store. The line in store was quite long but it gave me the opportunity to browse around the store. The sign outside of the store advertising 60% off clearance intrigued me so I went to the "clearance" jeans rack. When I spoke with an associate inquiring about the 60% off I was informed the "clearance jeans" are NOT part of the 60% sale. Folks this is "bait and switch" absolutely NOTHING on the 60% off posted sign outside American Eagle stated that "jeans" were NOT included.
Nevertheless I was gravely disappointed. However, on a lighter note, the current in store sales of buy one get one 50% off are a fantastic deal!
I absolutely praise Sarah whom helped us upon arrival with our exchange. Sarah was polite, efficient and knew what she was doing!!! Sarah is the reason why I'm giving American Eagle 5 stars!!!!
On the other hand, the associate I spoke with in the store was a snob. read more