Tucked inside of Opry Mills, this Old Navy, even though it is labeled as an outlet, is your…read morestandard Old Navy location featuring the same products, layouts and service with just a few more sale racks than normal. Anytime I am at Opry Mills, I always make time to swing by and wander through Old Navy. I have come to love their athleisure, socks and boxers. On my recent trip in I scooped up a few pair of socks and a pair of athletic joggers. The socks were on a buy one/get one sale, but the joggers were standard price, but still worth it. The store is clean, but can get quite disheveled on occasion, but honestly that is most Old Navy locations, and then you add in the Opry Mills crowds. Service is hit and miss here, especially while on the sales floor, but the cashiers are always friendly and hustling to get folks through the line. Overall, solid Old Navy location!

Great steals sums up my experience at this Old Navy location. With this location being an outlet,…read moreyou're guaranteed to find some type of great sale. At the time when I visited, there were a vast number of 50% off sales going on- and who can complain about half off. I will say, there were not as many sales as I had expected to find. The store was, of course, filled with great sales but among the great sales were a multitude of regular priced items. With it being a busy location and a weekend, it was rather busy. It took a good thirty minutes to get through the check out and back out the doors. The line started at the back wall of the store. The store was also a MESS in the back- especially with the clearance. Clothes were thrown astray throughout the floors and it was evident that some serious attention was needed. The staff was trying everything in their power to keep the chaos under control. There was one person manning the dressing rooms, another restocking and greeting in the front, and the rest of the staff was manned at the cash registers. It seemed that more staff may have fixed the issue. I deemed the sales worthy of a long wait in line. With the several items I had managed to find, it was going to be worth the wait to purchase. Perhaps if the line was not so painfully long and the store was better kept, it would be difficult to find many complaints.

Whenever I find myself in need of an outfit for a special occasion or simply a wardrobe refresh,…read morethis J Crew is one of my first stops. They have a great selection of styles, sizes, and colors. Since this is one of their "factory" locations, everything is steeply discounted, typically between 30-70% off. There are 5 dressing rooms with plenty of room and great lighting. The only reason I take off a star is the service. On my most recent visit, I was not greeted by an employee the entire visit. Even when I walked past an employee with an armful of clothes, they did not offer to open a dressing room for me. When I went to check out, I had to stand around while the employees finished their conversation before they helped me out. Although the service is less than a typical J. crew experience, the deals make a visit here worth it!

NEW FAVE CANNOT WAIT TO SHARE THIS GEM!!!! (Insert fire icon)…read more I literally love when a store SMELLS NEW! Current sale is extra 70% off the sale rack but I think it's also 50% off the entire store!!! A lady I'm front of me scored a $300+ pea coat for $40 and I got a $118 dress for $20!!!! It's super clean, well lit, employees are really friendly and the dressing rooms are so clean too! It's so nice not to have to trek all the way out to the outlets at Opry mills! More more more! I hope some other outlets show up here too!

The service was great at this location, it was a smaller store so a little disappointed in…read moreselection of styles and sizes available but possibly due to it being mid summer and maybe the outlets affecting the galleria area. As always the value and 365 Return policy makes up for selection when you still are excited about your purchases

Today was my first day ever in a Duluth store and I walked in straight to the online order pick up…read moreand within a few seconds a nice young gentleman asked me if someone assisted me with my online order in which I replied no. He asked what my name was and went to go get the online purchase. While standing in the line the Manager of the store approached me and asked if someone assisted us I replied yes and I just think that going out of your way to greet the customers is great. Thank you for your amazing customer service.

This J.Crew is located inside of Opry Mills Outlets and for the most part is your standard J.Crew…read moreoutlet location. We came to Opry Mills to hit a few outlet stores in hoping of finding a few casual pieces such as slacks and button-ups, and we found both at J.Crew. For all the craziness that is right outside of their doors, this J.Crew keeps a sense of calm in their store with well stocked shelves, organized and presentable clothes, little to no clutter combined with a clean store as a whole. The staff were also helpful, but not obtrusive or overbearing. I encountered them on the sales floor and at the register, both times were great. Overall, we found what we were after and would happily swing by this J.Crew again in the future!

Okay, I have been here twice within the past 3 weeks, due to the holidays. This lady with dark…read morehair is seriously the best thing since sliced bread. She's so incredibly helpful and goes ABOVE AND BEYOND. She deserves a round of applause. The first time I came I was looking at some camel hair (I think) leopard print shoes, and she was happy to check pricing for me since they were on clearance. Unfortunately the shoes didn't work for me, but ... man I wish I had her name. She was so kind and helpful and really seemed like she enjoys working there! Today I came back with a couple pair (I bought 3 different sizes) of moccasins for my husbands' Christmas which he LOVEDDDD. He took one size and I came to return the other two sizes that didn't work. But also they were on sale for 11.99 instead of the 19.50 I paid for them. She did a price match easy peasy and the return and I'm over the moon happy. Very satisfied customer. Thank you for your help, it's really appreciated. GO JCREW!

Cute shop that I used to love in my 20s, but as I've aged in my 30's I found the pieces aren't that…read moresustainable or always the best quality for the price. I'd love to see them invest in better quality pieces without losing their unique style.

Great store with good selection of clothes. My daughter seems to always find some great clothes and…read moreshoes here. Good prices and great customer service.

Nice clean store, huge men's selection, free soda + water, free Vineyard Vines stickers, and two…read morevery nice employees. There is a sale section and it's impossible to find - clearance item sales are final, but there were some treasures. [One of the college students working here wasn't genuinely helpful - seemed like his first job and he didnt want to actually do any work. I sort of felt bad for him in the sense that if he just put in some work, the day would go by faster and he'd probably be a happier guy.] Drew helped me out and was great. He helped me get the sizes I needed and seemed to genuinely want to help me. He didn't mind when I couldn't decide what size I wanted and when I asked that they hold multiple sizes for me. Their t-shirts have "frockets" and I'm not a fan of those - Drew found me two shirts without a frocket when I couldn't find them myself. Checkout was a breeze and they insisted on folding my clothes. Overall, there are some pretty nice items in the store. But, the prices are very high, some of the clothing is unrealistically "preppy," and the overall feel of the store is very stuffy. I'm giving them 4 stars due to Drew's awesome customer service, the awesome sports shirt I found and the nice couple of polos I got (despite the fact that most of them are way too pastely). Now I'm wavering on giving the store 3 stars... oh well.

Great store with awesome selection. Manager there was very knowledgeable and helpful. I will be…read morereturning in the future.

Columbia Factory Store is one of many outlet stores located at Tanger Outlets. We were popping…read morearound to all the stores in search of whatever caught our eye and decided to swing by Columbia. The store is large and packed with goods. It is well laid out, organized and easy to maneuver through without being overwhelming. We found several shirts and a pair of shoes that were well priced, so we left with more than we arrived with...per usual. My only issue with this location was the service, or lack thereof. There were three Associates congregated behind the counter the entire time we were in store. In addition to us, there were several other shoppers, and none of us interacted with staff unless we checked out or sought them out behind the register. Weird style of retail service... Overall, solid 3.5 experience due to service, but since we do not do half stars, 4 it is.

My initial review was bad. But they remedied the problem. I just wish I had not had to contact the…read moreBetter Business Bureau to get it done. But congratulations to Columbia for fixing the problem. I purchased a jacket from Columbia as a Christmas gift for my wife. The jacket did not fit, so we returned it promptly. Columbia has now had the jacket back in their possession for over two weeks, yet my refund has still not been issued. When I contacted customer service, I was told the refund would be processed within seven days. That timeframe has passed. On a follow-up call, I was then told it could take 7-10 business days, which directly contradicts the original communication. When I called again, I was told to "check with my financial institution." I did not purchase the jacket from my bank, and I did not return it to my bank. I returned it to Columbia. This feels less like a processing delay and more like an unwillingness to issue a timely refund. Taking a customer's money immediately but holding both the product and the funds for weeks after a return is poor business practice. Based on this experience, I do not recommend doing business with Columbia. I plan to file a formal complaint with the Better Business Bureau.

Walking down what I'll call "Retail Row" and hit all my regulars including Marshall's. I…read moreappreciated the variety of women's dresses. The candle section was nil, but perhaps I missed all the goodies. Clean store, good inventory otherwise, I would return.

Masrshalls must be taking their cues from the Federal Government - 15 in line and 2 ready to check…read morecustomers out... seriously? Who is managing the Farragut store?