Had an issue with my brakes come up and Charlie was able to squeeze my car in that same day. He…read moregave me a quick fix to make it safe and drivable since he didn't have the exact part I needed at the time. He didn't even charge me for his time. Great service and very honest mechanic

Had brakes that needed replaced. Langston got it fixed for quite a bit less than my first estimate…read moreand the work done was high quality. Great customer service and communication. Cannot recommend this place enough!

The sales staff were great. The overall experience was great. I give 4.5 stars but not five because…read moresome of the items in the financial office just were not explained or allowed to be questioned before paperwork was done. Customer relationship in that area needs to be improved. Allow the customer time to review and ask questions. All the warranties were not that clear. However I would go back to them to get another car. Again Great job folks

Was told transmission flush, but instead got simple drain and fill. Was charged significantly more…read morefor simple drain and fill. Waited almost 3 hours . Was told at check in, that full report of complimentary multi point inspection would be given at check out. Nothing was given. Very disappointing service.

Can't really give them any stars, had an 8:30 am appt. on 3/17/2026 and no one showed up finally…read moreleft at 10:00 am. Even called the office number and I got a voice mail telling me they were either helping another customer or on another line. Left a message and I have still never received a call back!

It's easy to get good service and not come back to give a good review. So I will do better. Paul's…read moredeserves kind words for the great service they have given us on both our cars. I plan on giving them all my future service. Additional info - I just took my new used car to them because the brakes were absolutely crap. I had thought new rotors and pads all around would make it right again. The estimate was about 600 but strangely the next day when they started the work, I got a call from them saying I didn't need all the new parts and the eventual price was reduced to $173. Just got home and the brakes are like new. I am convinced these folks are the best most honest folks in the business. If you are in the general vicinity, you will want to know of the most honest family business you can work with. Kudos to them.

Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

I can't say enough positives about these guys. Drove 1,000 miles to Indianapolis to buy a Jeep, but…read moreneeded a tow bar to tow it home. These guys took my new Jeep added a Blue Ox tow bar and lighting. Called the next morning and added braking system and they still got me out the next day including a mini training course/demo on all the equipment. Very professional, very efficient, very knowledgeable.

Have had 2 hitches put on 2 different cars in the last year. Each was done on time and less than…read morethe initial estimate. They did not charge me a shipping fee on a hitch that had to be ordered in California. These guys are professionals who do a professional job. I'm so glad a friend recommended them to me.

I was in an accident where my car was totalled, I was not excited at having to replace it. Nick…read moreDuffy was the salesman who helped me, he was patient, sympathetic, forthcoming and most of all Full of life. He made the experience fun and exciting and if I had been paired with anyone else I don't know if I would have bought my Kia Sedona! The whole experience from beginning to end was seamless even with a bit of haggling thrown in! I and my family are so grateful.

Bought a set of tires here 2 times this year. I shopped around and each time this place had the…read morebest price. The also goes for prior years. Their Black Friday sale seems to be the best deal. I went on Black Friday with an appointment. The wait was going to be a long time, so they shuttled me back to my house and picked me up when the car was ready. Josh was our point person. He was amazing and the best professional!

I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced…read more After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim

Never again. 07 hatchback S. I've used outside sources for years. This was a warranty recall, while…read morethere they came up with roughly $4200 of additional work recommendations. Passed on all mentioned due to questions and costs. Outside service, exact same items for 1/3 the cost, if necessary! Now let's add insult to injury. Absolutely no idiot lights were on when we dropped the car off. When we picked it up, after hours, the airbag and seatbelt idiot lights are now on!! Never before have these been an issue, ever! Of course, the dealerships position is "coincidence ". Coincidence, really, that's their claim, my ass. Wasn't there when dropped and of course their steller mechanics couldn't possibly do wrong, nothing they were involved with could have possibly triggered these lights. Customer service at its worst. They performed all sorts of tests and I end up with idiot lights, not previously an issue, lit up. Coincidence. Of course they can rectify a problem that occurred while in their possession with a cost. BS. Customer satisfaction, that's a joke and horrendously expensive. Save yourself, your car and your money. Go elsewhere, there are multiple really good shops out there for far less money and BS. Never again. I'm going to go one better, it's headed to my preferred mini mechanic and I'll follow up on their crap afterwards. Nice cars new, don't keep on past warranty if you're looking new and have to have one. I wouldn't. Never again.

This was my first (and second) visit to the service department of the Mini dealer this week to…read morecomplete a recall on my car, which was dropped off and picked up in less than 48 hours, as well as a complimentary loaner vehicle in the meantime. I live almost 2 hours away and chose this particular dealer due to high ratings online as well as recommendations from my Mini Cooper Clubs. I sure wish i had known about this business sooner and also wish I lived closer, but I'm thankful to have the knowledge now and plan to utilize them in the future. Communication was top notch from scheduling an appointment until the time my keys were returned to me. I received updates and reports via text, phone call, video, and printouts during the entire process. Timely, polite, and professional. Every employee I encountered was so kind, patient, and polite, which I really appreciated. I'm not the best "patient" when it comes to my car due to past experiences (a catastrophic engine failure) and a lot of sentiment (hubby gifted me the car). So, I want to give a special shout-out to Dean Bunting in Service for taking the time to listen to a bit of my "story", explaining the diagnostic reports and findings in layman terms, and allaying my fears to enable me to make decisions. Finally, I enjoyed all of the eye candy in the parking lot -- Minis in every color and size as far as the eye could see..... Very tempted to return to potentially upgrade my model when I'm ready or maybe just add to the fleet.