OMG! This is an amazing store. I want *everything* in it. It's an Italian company, and you can tell…read moreit's European from the quality of construction, fabric, and design. I appreciated that many bras were available unlined. I don't like having two foam cones strapped to my body, lol I bought two items that I "needed" and took photos of other things to think about. The service was great. The store manager helped me. I was very impressed with how she was able to help various people at one time without getting (visibly) stressed. I think the prices are reasonable, especially the sale prices, similar to Victoria's. I'll definitely be going back.

I shop here on occasion for sleepwear. The store is very well organized and the staff is always…read morehelpful. They have a loyalty program here which is always a plus. They run good sales here and you can get some good buys on their clearance merchandise.

I hate bra shopping, but they made it pretty bearable here. Took my measurements right away and…read morepulled some things in for me to try. Took the guess work out for me which was great. I usually get overwhelmed with looking at walls of product and give up. I have a lot up top that needs support, it's nice to find something that does that job. Definitely more tight and supportive than bras I've bought in the past. I have to admit though, I am usually pulling the bra off as soon as I get in the car to go home. It gets a bit uncomfortable after a full day. But hey, that's how it goes. I'd like to visit again to see if they have any recommendations for something supportive but a bit more bearable for longer days. Still, I'm happy I tried this place.

7 people standing around doing nothing. Asked for help twice and got a blank stare. Wall out and…read morewill not be returning.

I have never written a bad review before however today I went into VS for a bra and had a really…read morebad experience. I needed to get fitted and had never done that before so I went up to a girl on the floor to ask if they do them. She was on her phone and did not look up until the second time I said excuse me, then rudely said "in the fitting room" and looked back at her phone. I shook it off and went into the fitting room where the woman told me to take off my shirt and just be in a bra which I didn't know was necessary so I was a bit nervous but that was totally ok. She gave me a bra to try first that didn't fit and while I was trying to explain why it felt weird she looked at me and said "relax" in a tone that made me feel ashamed for even trying to explain. I ended up leaving the entire mall after this happened because I felt so embarrassed.

Made a quick stop at VS, on Valentine's Day of all days, and was pleased with my experience at the…read moreDerby Street Shoppes Victoria's Secret. What set this store apart? 1) it was not mobbed. On Valentine's Day, Victoria's Secrets are infamously crawling with dudes lingerie shopping last-minute for their lady (or lady-friend), and wives/girlfriends doing the same. Derby Street was pleasantly mellow, with only a few other patrons there. 2) the staff was helpful and polite-- and not in a coerced way. One employee helped me look for some cute "cheekinis" in the size and color I wanted. No hovering otherwise. 3) checkout took no time at all. There was no line, and I was helped almost immediately. 4) despite having a pretty good sale (2 "cheekinies" for $14), they had plenty of stock and choices. Everything was moderately well organized, with some sizes being put in drawers that had no labels. This will definitely be my go-to VS for the usual necessities, as well as for special occasions. Check it out, if you haven't been yet-- but go online first, to see if they have any sales going on!

Great selection, shoddy staff…read more Went to buy gifts for my Wife; found the staff to do be unfriendly and intent on selling me only their newest item. It's really not that often that a store makes me feel unwelcome, but this place managed it. Oh, and for those who are wondering, I wasn't doing anything shady, like asking to try something on.

I learned to ask always for a Manager when returning a defective minor item for $9.99!…read moreThe woman behind the returns who was African American was very pleasant and helpful at the time. I had my receipt and the item was in its original packaging not damaged at all except for being defective! I originally paid cash so She gave me $10 cash back she threw in a penny to make it $10.... I got my receipt and proceeded to get a replacement and found one similar for $9.99. I looked at my receipt and just realized she did not give me my tax money back. So, I asked two male employees to look at my receipt and agreed that I should have got my tax money, The Story gets interesting now! I went to that same woman to pay the new one and she said it was $10.61! HA.....I explained to her it was the same item and she did not return MY tax BACK, now she wants my tax. Does that make sense ???? NO IT DOESN'T AND SHE INSISTED THATS WHAT THE RECIPT SAID TO GIVE ME! I refused to give her that additional change and asked for the Manager! Let's just say that the Manager understood and basically that Women Employee needs abit of more training! Can you imagine if she has done this to the majority of customers that are SENIORS that shop her daily and unaware she was giving refunds only on the item without returning the taxes paid! This is why all of us should not take the word of an employee when you know you're absolutely RIGHT! ALWAYS ASK FOR A MANAGER WHO WAS HELPFUL! This review is going to be 2 STARS *** THIS TIME BECAUSE OF THAT WOMAN WHO CONTINUE TO SAY THATS WHAT I WAS OWED! She should have contacted the manager herself instead of me! I guess the old saying still exists! THE CUSTOMER IS ALWAYS RIGHT!

Honestly, the prices of things tend to be good. But, it…read moresmells bad here, it's a mess, parking is not a great situation, often. Be careful where you park your car. But, we bought a whole lot of good stuff here! It depends on what it is you're looking for. I will say this tho, every time I bought drink-ware here, like cups, they never lasted longer than 1-2 years. I don't know why. I guess it depends on what you need, or want. Sometimes u can find SUPER FINDS here. It's a mixed bag.

Yesterday, I went to this Lane Bryant to return a few items that didn't work out for me. The…read moremanager, Bella, was amazing. She helped me through the return with respect and kindness. Such a gem! After dealing with my return, I decided to browse the store because l believe they truly deserve my business. I got a lovely pair of shorts for an upcoming vacation. I would have gladly bought them in every style but they only had one available in my size. The cashier that rang up my order was just as lovely and delightful as her manager. I found her to be open and receptive to a customer's needs. I like that! I am convinced that I will be returning to this store soon. Thanks, Bella and staff!

I typically do not write reviews, but I felt this experience was noteworthy given the lack of…read morecustomer service I've observed over the past few years. Today, I visited the Lane Bryant store in Braintree, Massachusetts, and had one of the worst customer service experiences. There were two employees behind the register, one of whom appeared to be a manager. Neither employee acknowledged my presence, despite the fact that I--and at one point another customer--were the only people in the store. I stood in line for a noticeable amount of time while the manager continued working on something else rather than assisting me. At no point did she acknowledge me, make eye contact, or offer even a simple statement such as "someone will be with you shortly." The lack of basic courtesy and professionalism was disappointing and came across as both disrespectful and dismissive. I have been a loyal Lane Bryant customer for several years, but after this experience, I will not be returning.