Avoid this company, they will tell you they can help you with service and lie to you and block your number. And then when you call from an unfamiliar number he will answer and tell you that he didn't go because "he couldn't find parking" and he has "other customers" to deal with. Disgusting business practices, do not support them. read more

Ben has been super responsive and really well informed the couple of times I have called him. Last time was this past Saturday. I was rushing somewhere when I realized that my freezer was warm! I called him, left my front door unlocked and left. An hour later, he called me with a diagnosis. The fridge was working when I got home. I would highly recommend Ben. I am always on the lookout for maintenance folks that solve problems seamlessly, and I'm a bit of a stickler about it. My experience with Ben to date tells me that I have found someone I can rely on. read more

Ben was awesome. He got us on his schedule the same day to fix our refrigerator. He was prompt, courteous, and also gave us some helpful advice about all things related to our refrigerator. We would certainly call him again. read more

This company is awesome. They were fast efficient and very professional. Russell came out to do my repair and went beyond what was expected. I would highly recommended this company. read more

This company worked on our LG Fridge, which was only cooling to about 50 degrees. I called several other repair companies, and not many of them would work on LG. (so... we won't be buying one of those again). The freezer still worked, but had "frozen up" with ice/frost behind the back panel. He (Ben) removed the panel and some parts, and "de-iced" it. Compressor was fine. So, he was good at trouble shooting the problem., and showed us how to "de-ice" it. (probably caused by freezer not closing well several times, due to the seal. We did not need parts. I felt cost was a little high, since it was just for labor. We'll buy a "Made in USA " fridge next time. read more

You know that gawd awful feeling you get when a major appliance fails and you know your only choice is to repair it, but first you're going to have to try and find someone who not only really knows what they're doing, but is doing it honestly? Well, look no further! You are safe with American Eagle. "Ben" was VERY quick to respond to my initial call, and when "Russell" finished with the repair I handed the money over happily knowing it was money well-spent! He was so kind and SO knowledgeable, fixed the problem right the first time, and even helped me out with a few things with my stove. I wouldn't hesitate to call them again, and with confidence! Thanks guys! So grateful! read more

My fridge stopped working and I called several companies. They were the only one who had appointment available on the next day. Other companies were booked for a week so I had their technician come over and diagnose the problem. They charge $69 service fee which is more than what other charge. Their technician diagnosed the problem and quoted over $275 to fix it. He said the part alone is $120. I decided to buy a new fridge instead of wasting $275 on the repair and paid them the service charge. Later, My husband found the part online for much cheaper with the instructions to replace it. It took him less than an hour to replace it and the fridge has been working fine. Their labor charges are high! read more

Highly recommend! Russell H came same day & repaired my Bosch dishwasher. Not all repair companies repair Bosch. He found a small piece of glass. Russell is professional & thorough & fair priced. No parts were needed. I will definitely call them for future appliance issues. read more

ben came to fix our commercial bar ice maker because the water was not draining. he charged us over $700 to replace the sump pump. the day after he left we called him back to tell him the door was not closing the same way it had, and it wasn't making ice!! - he came and said the door was the same and he said the ice was freezing up or something and made an adjustment. we left on vacation, and when we returned we saw that no ice was being made again at all! we called him, he came out, and he said there was a problem with the size of the ice cubes?? and they weren't able to come out because they were too big???? we told him that had never happened before his repair or ever in fact. we have called him 3 times since then - 1 month ago - and he has ignored our calls. we will post this on yelp and anywhere else on reviews if we do not get satisfaction. read more

Don't buy an LG refrigerator, if you already have, keep American Eagle's number handy! They are one of a select few that take on the repairs and Ben did a great job. Scheduled the appointment within 24 hours of my call, was on time and replaced the broken portion of the hose quickly. The hose was segmented and the portion he did not replace sprung a leak soon after and he came out quickly to splice and repair it. He had the foresight at that time to order another length of hose, just in case. We needed it within two weeks as the original hose was brittle and would not hold up. No charge for the follow up visits as it was covered within their warranty. Thank you, American Eagle Appliance! read more

Day after Christmas and our 13 year old Kenmore side by side had called it quits. The New Year ham and everything else was thawing and we needed help fast! Wife found American Eagle online and Russell showed up at our door 90 minutes later. After a quick test he said it was a bad compressor and it wouldn't be economical to replace it on this old fridge. We thanked him for his help and paid the $55 for the service call. A small price to pay to find out for sure what the problem was. Russell was a pleasure to work with. I won't hesitate to call AE if any other appliances have a problem. read more

I could not have asked for a better experience with an appliance repair company! This company is great! I called about a broken Samsung dryer and they came out that day. Russell came and fixed my dryer in about an hr. I highly recommend them and will call again with any appliance issues. Thank you SO much!!! read more

Russell and Ben are superstars! Ben came out quickly and diagnosed the problems. Then Russell then came out and did an excellent job fixing our dishwasher. He was friendly, helpful, conscientious, and went above and beyond. I am grateful for their professionalism and highly recommend! read more

I called Ben today around 3:46pm. He had finished his day and was at home, but he was kind enough to still make it out for a repair within 30 mins. He basically came out after hours on a Saturday and provided the best service ever. He performed a full diagnostic on the washer and walked me through every step. He was very patient and took his time with identifying the root of the issue. After identifying the issue, he made sure to fix the issue thoroughly and tested out a cycle to ensure that the washer was working properly. He has excellent customer service skills and 20 years of appliance repair experience. I will definitely be scheduling an appointment with Ben in the future for any other appliance repair needs. I recommend Ben for your next appliance repair - you will not be disappointed. read more

If I could give them a hundred stars, I would. I had an issue with my freezer where it was wanting to churn ice 24/7 so I had to turn off my icemaker. Dealing with this for 2 weeks in 100 degree days, was a nightmare. I had several people come out to see it, one of whom was a repairman who had perfect reviews on yelp and yet he couldn't fix it (but he was honest about it). I got Ben's number through another repairman and they came out to fix it in 2 days. I had doubts that they could fix it as the other guy had perfect reviews and he hadn't been able to do it and yet American Eagle didn't have perfect reviews. But Russell came out 2 days later and he was really efficient. He was polite, knowledgeable and on time and went above and beyond in his service: just a great guy. I would highly recommend them to anyone. Bottom line is that they succeeded where others failed. read more

I was frustrated in trying to find repair for my LG dishwasher. When I talked to Ben at American Appliance, he was able to schedule an appointment in less than 24 hours. Russell, a technician who works at American Eagle Appliance, came to the door, on time, he was friendly and personable. He was able to determine quickly what the problem was and explained the cost and one year warranty for the part. He even had the part on his truck as he stated that this was a common issue for LG dishwashers that are 6-8 yrs old. Russell used to work on repair and maintenance on fighter jets' instrumentation panels. You can't get anything better than that in my opinion. Kudos to both Ben and Russell. I will definitely use them again. read more

If you're like me, you're sick to death of repairmen and contractors who take a job, then no-show and waste your time. Don't waste time on American Eagle. read more

Russell at American Eagle is THE BEST! We had an issue with our LG refrigerator, and called a couple other repair shops. They said they "try to avoid LG" and referred me to Ben at American Eagle. Talked to Ben by phone to make an appointment for very next day. Russell was the technician who came and did the repair, he was super knowledgeable and friendly and had our problem resolved in about an hour. Next time we will make American Eagle our first call for appliance repair, and I couldn't recommend them more highly. read more

Our Kenmore washer broke down on a Friday night, Saturday morning at 8:30 I called American Eagle Appliance and they were here by noon! The machine had stopped spinning, so the technician told us he would take a look and give us an idea of what we were dealing with. He said he thought he knew what it was, and gave an estimate for new gears and dog washers. A few minutes later he told us that he was correct, a gear had broken, and the dog washers were damaged- both minor repairs and he had the parts with him. A few minutes later he was finished. He showed me that the machine was working and how to correctly balance it. He also gave me a great tip for maintaining our Kenmore refrigerator and prevent it from an early breakdown! Fast, efficient and professional service. I would recommend American Eagle Service to anyone in the Austin area! read more

Earlier this year, our refrigerator decided it did not want to cool anymore. We began reaching out to local appliance repair outfits in the area. We had one company come out to look at the fridge and was a terrible experience. Said that it needed a replacement part that would not be available for at least 4-5 days. This was unacceptable for a family that needs to have food available. I reached out to American Eagle and they understood my concerns and had a technician come out that same day. We were introduced to Russell, what an amazing man. He was punctual, friendly and incredibly knowledgeable. What a great experience. Russell diagnosed the situation and explained everything to me in simple terms that a non technical person could understand. He walked me through the process explaining everything as he went. Russell was able to get our fridge running that same day and it turned out that there was no "part" that needed replacing, the problem had been with blockage of vents. Russell, did not only diagnose and fixed the problem, he stayed a little more time to ensure that the temperature was dropping and that intact his solution had fixed the problem. I can't recommend Russell enough. What a gentleman. American Eagle is a fantastic company for having Russell as part of their experts. I no longer worry about needing to service any of my appliances as I will immediately contact American Eagle and Russell to assist me. They are exceptional. I highly recommend them. read more

We are a repeat customer of American Eagle Appliance, twice this week! Michael came out to fix our washing machine, and after I walked him through what was going on and we problem solved together, washer was fixed. Two days later Ben came out to fix our dishwasher, and easily determined it was faulty wiring. Again, I explained the circumstances of what happened leading out to the "plastic burning smell" and he knew exactly what to look for first. 20 min later we are running again. I think it helps to have someone home (if possible) that knows exactly what lead up to the problem. That way, I felt like I explained everything I knew, and they had a good foundation to start from. I will continue to use American Eagle Appliance, not to mention they are FAST, and professional, personable, respectful people who listen to their customers. read more

I own rental properties and have called upon American Eagle Appliance many times to repair refrigerators, ranges, dishwashers, and washing machines. Ben and Russel are very friendly, reliable, professional, and helpful. They really know their business and have always done great work for me. read more

They provided excellent customer service. They installed my washer & dryer. I had some concerns with the installation. I called and they came out to attend to my concerns. They moved my machines to best fit my utility room. They added a new hose for my dryer. I asked what I owed for their time and they said it was all part of their service. Excellent service! read more

Came home from vacation Sat. evening & noticed the freezer was out. By Sun morning the frig was in the same shape. I called Am. Eagle (only place I could find that worked on Sun, after 20+ other calls). Called at 10:15am, they first said they could come between 2 & 3, I told them the situation and I need someone asap. He said he'd call me right back if he could get someone out sooner. He did and they did! Repair guy was here & gone, w/ fixed frig by 11:20. AWESOME! read more

I used American Eagle Appliance twice in the past 1 year and they did an outstanding job. Their techs are very professional, courteous and always on time. Will recommend and use in the future. read more

We have used American Eagle Appliance for almost everything in our house and we have always been more than pleased with the service that they have provided. I would not hesitate to recommend them to my friends and family. read more

Nothing but praise for American Eagle--our elderly oven door went on the fritz the Friday before Christmas, and Russell came out the next morning. Turned out the parts needed to be ordered and wouldn't come till after Christmas (this is an OLD stove), but by the end of that week the door was fixed, and our two slightly busted burners as well. Russell himself was just a pleasure--explained everything to us. A great guy. I was a little worried by some of the bad reviews, but because we needed someone on a Saturday we called American Eagle, and ended up being really glad. read more

A few days ago, I called American Eagle Appliance for my Mom's washing machine repair. I immediately received an appointment for the next day. Russell called to alert me he was on the way and arrived promptly at my Mom's house. The repair was completed after securing the correct part. I am pleased with the response and the professional manner Russell exhibited in completing the job. read more

My 15 year old whirlpool wasn't working well. Freezing in the bottom but not the top. I saw this company had same day service and the consultation fee counts toward the repair. Ben called before arrival and arrived when he said he would. My refrigerator needed a new fan and it was good to go. He gave it a I ne year warranty. He said he repairs other appliances too. I definitely recommend his great service. read more

I live elsewhere but needed help with fridge in Austin. I tried American Eagle. Tech found the first problem with our fridge--fan not working. They wanted $230 to repair in addition to the $69 feed just for showing up. When I questioned the estimate, the tech claimed the fan itself cost $120. I said no thanks, and found the part online for approx $30. Also had to trouble shoot faulty defrost timer and replace that myself as well. read more

I was referred to Ben by another company because they said he is the best at fixing LG Appliances. I had a good experience with this company. He was able to come to my home the very next morning and gave me a two hour time window (not 4 like some other place wanted to do). He was on time and even called me to let me know he was on his way. Once he was here he was professional and found out pretty quickly what the problem was. He took the time to show me, explain it to me, and answer my questions. He even had the part on him and was able to fix it right away. Now my washer is working great again and the price was fair. He didn't even mind when I asked him to wait 10 minutes so I could clean the floor before he finished. I would use him again. I could see how others might think he was abrupt, however, I think he is just efficient. I really didn't need a new friend, I just wanted my washer fixed in a timely manner by the best mechanic. read more