The owner did not try to do anything to resolve the issue other than blow up my phone and send a barrage of threatening swearing text messages when I tried to dispute the charge after the mess that was left behind. read more

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Upselling is their mojo. The base cost doubled by the time we got to actually cleaning the ducts. Fine. Then, he finished, got his check and left. We went into the basement to check it out and our BRAND NEW light colored carpet was no longer light colored! It appeared that he tried to clean up one of the spots (it was wet and dirty) but was not successful. The part that really gets me is that he 1) didn't respect my property and 2) was shady about the damage, meaning never told me. Texted him but didn't get a response. If you use them insist on drop cloths or some kind of carpet protection and keep your eyes on him read more

I've lived in my townhome for 4 years and never cleaned out the ducts, furnace, or AC coiled. Called Jeremy for the ductwork and he ended up showing me the furnace and AC coil needed to be done as well. He was efficient at getting it all cleaned out and put back together, even showing me the before and after pictures. Now I'm breathing fresh air again! read more

DO NOT USE Unreliable Unethical Once gone they will never respond to any questions currently sitting in house at 50 degrees because of a very strange odor... possibly exhaust gasses. Service coming in 1.5 days they could care less!! read more

They came out to my client's home in Apple Valley and "cleaned" their ducts. Piles of dog hair, carpet fibers, and bugs were visible in each duct after they were done. I called to have them come back and correct the shoddy work. They set appointments and "no showed" twice. After many unanswered messages, I'm ready to give up. DO NOT TRUST THIS COMPANY. read more

I hired American Duct Cleaning on Friday, October 23, 2020. The technician Jeremy did a terrible job, left massive obstructions in my chimney, resulting in my home going without heat for three more days. Jeremy took my money ($200 cash), but when I called to report the defective work, he didn't answer my calls. Centerpoint Energy also called him on my behalf, but he didn't pick up for them either. Jeremy seems like a crook to me. read more

We had a groupon for them for $29 that included 2 cold air returns and all heat vents. Very hard to get ahold of since their voicemail was full from the day we started trying for almost a month and also no response when we sent in a question on their website. Finally I contacted Groupon to have them refund us, and the company got ahold of us right away. The service wasn't bad and they showed up on time, but they tried to upsell my wife for $369 on top of the groupon. She wasn't sure what was needed, and we settled on having just all the ducts done, not the furnace and the AC coils cleaned and did not do the sanitization that was offered. Ended up being $114 out of pocket on top of the groupon. I assumed there would be charges for the other cold vent returns, but didn't expect THAT much of an upsell. The major issue I have is they broke the bracket that holds the dryer vent onto the outside opening, and just pushed it up there and left without saying anything. First use it fell off. This could have led to something happening, but instead just filled my basement with heat and lint. Thankfully it wasn't the kids doing a few loads who wouldn't have known better. This should have been either brought to my wife's attention during the appointment or replaced. read more

I used this company last week. I had a Groupon that had expired however they still honored it - I booked prior to the expiration and they are booking a couple weeks out. I found them professional, courteous and helpful. I was pleased with the work and they answered all of my questions. I would use them again. read more

I made an appointment with this company to clean air ducts in my home. They did not show up for the appointment and did not return my calls. I would not trust them or their services. read more

Purchased a Groupon for duct cleaning services through American Duct Cleaners. So I was obviously a little confused when they sent come contracted guys from J&J Upholstery to do the duct cleaning work. And it went downhill from there... Upon initial inspection, the sales guy (Jarrod) told me that it would cost $550 on top of my Groupon to have done what needed to be done. I said no way. Then Jarrod proceeded to tell me how badly my house needed these services. He kept lowering the price of the services and I kept saying no. This went on for about 15 minutes. The guy was so pushy with the upsell that I finally agreed to the services just to get him to shut up. They came in and did their work. It ended up being $350 for 20-25 minutes of work. After they left, I went through the house and checked everything they claimed to have done. I pulled all the covers off of the vents and found that half the vents weren't even touched and were filled with dust. I checked the impeller on the main blower that they claimed to have cleaned (they charge $200 for) and found it covered in dust. I checked the bathroom exhaust fans that they were supposed to clean and those were still covered in dust. So, I called and had them come back. Jarrod gave me some run around about how there was a miscommunication with his crew and who was supposed to do what cleaning so a lot of things got missed. I also called him out on a couple of other things I didn't acknowledge until after the fact, which included being charged for 7 return vents when there were only 3 and the fact that they only used one cleaning method (forced air) when I was told they do three methods of cleaning. Apparently, he's not used to being called out on the lies he tells in his sales pitch because he got visibly angry. They then proceeded to stomp around my house all pissy about having to come back as if it was my fault they forgot to clean half the vents I paid to have cleaned. Do yourself a favor and don't even consider using this company or their services. You'll end up at square one, only more frustrated. read more

I had an appointment for a 3pm - 5pm window and was told when I scheduled that I'd receive a phone call 30 min prior to arrival. They never showed up for the appointment and they never called. I've called 5 times and left 5 voice mails in the past 20 hours trying to reach them to get an explanation, a fix, a reschedule....Something !!! So far I've not had a call back from them...... read more

I purchased a duct cleaning service from Groupon from American Duct Cleaners for $29. The actual service was fine. JJ Carpet Clean were the folks who actually came out to do the work. Evidently they subcontract their work. The actually cleaning I'm overall satisfied with. However, I'm INCREDIBLY disappointed in the customer service of American Air Ducts. When I called to schedule, I told the guy that my son was just discharged from the hospital due to Reactive Airway Disease. He never gave any indication, although I expected a few up-charges, that he was going to charge up to $500 to do an effective job. One of the employees actually told my husband that the $29 Groupon deal would basically just move the dust around in my house. What kind of business with any integrity sells a service in which their employees admit does NOTHING without other add-on services?! Without the integrity of this ONE employee at JJ Carpet Clean, this $29.00 "service" could have RE-HOSPITALIZED my son! read more

A couple days after they cleaned out my air ducts, my furnace went out. It got down to 51 degrees in my house. When I called them and asked them to come fix it, they said they would not come and that it was not their fault. I had to call a service to fix it. They diagnosed it was a dirty flame sensor. Since I had a furnace tune up last June, this shouldn't have been an issue. I never had issues with my furnace prior to American Duct Cleaners coming in. I talked to them about this and wanted a refund for them not coming to fix the problem themselves. The worker I spoke with yelled/verbally harassed me about it saying that it was not their fault or their problem. I am deeply disappointed that this company couldn't have come to check out the problems they caused to my furnace, as well as how unprofessional they have been. I would highly recommend you get your air ducts cleaned by people who care about what they do as well as how to handle situations in a professional manner. read more