My student was in 4 week course & by beginning of week 3, she'd only completed 1 of 6 drive times…read more(no fault of her own).
She scheduled her second drive during week 3, 8am session Thursday. Her drive partner (she didnt know the other student at all) & her both showed up for the 8 am drive. Their instructor (Mr Schultz) did NOT. There was another instruction (Mr Purwin)
in the lot w/ other students. I approached him, asked for help, there was no one else to ask as it's a satellite site in Cadillac & main offices in Detroit area. I didn't know what to do.
Purwin came over to our car, asked my child who their instructor was. I told him it's not right to put this on the kids, the adult isn't here & they are.
It was a different instructor with them for this drive than they had the first drive (Mr Zeller same as her classroom teacher drove the 1st time with them).
She didn't have new drive instructor contact,
only her class teacher,
he went to her partner's car.
Purwin went back to his car, reached out to someone. I thought he was taking to me. I went over to his car. I apologized to the students held up with this debacle in his car.
Then he said someone would contact us.
I walked away, but I heard him making fun of me to the students in his car. I turned, asked if he was talking crap about me. He denied it. I walked away. He repeated his comments to the students in his car. I turned, asked him if he was talking crap (again), he laughed & denied it (again). The teenage boys in car with him laughing at me (with him).
I went back to my car. I called number for missing instructor, left voicemail. I sent a text.
My students classroom instructor called me.
He told me "this has never happened before". I reiterated the inconvenience & confusion, stressful.
Wasting everyone time, disruptive, how she's only been allowed to drive one time (of 6 times) and class is over in a week.
I called Courtesy customer service right at 9am. I was put on indefinite hold by Mary, who told me the instructor was (simply) "double booked" and we'd reschedule. i told her this was being dismissive of the issue. I reiterated how the instructor is asked for help treated us like inconvenience, mocked me in front of the two other students. I hung up, called back, spoke to MJ. She was still Mary bullied to me and gave me a new name. Again, dismissed the issue, put me on indefinite hold. I hung up, called back again, got Xena. She told me to email the customer service to get escalated. No one replied to my email until 4am Monday.
Schultz signed my student up to drive Monday & Tuesday 8am following week that day missed drive. He text my student about the Monday drive.
Schultz called me about 5pm, said my student was driving Monday. I asked how what happened today was ok. He just told me to move on. Barely apologized. I reiterated confusion, upsetting, unprofessional the missed drive time was. I asked if she was driving Tuesday as well, he still seemed confused about drive times.
He accused me of "berating" him. I asked how? By stating facts? You didn't show up for 2 students, wasted everyone's time. This stuff isn't cheap, it is a big time commitment, hard to get signed up. Instructors shouldn't be missing drives. He threaten to report my text to his supervisor. I said go ahead. He said do you want your student driving with me or not? Not really, but not much of choice, paid you $480, 3 weeks into a 4 week class.
We showed up for the Monday 8am drive about 15 mins early.
Schultz nowhere to be found at 754am. I text Morning! We're all here, waiting for you & he showed up several mins later.
My student got out of the car, as did her partner. They went over to him. there was a third student there. He told them to put their things into the trunk.
Schultz came over to me, said my student wasn't supposed to drive today!
I was so confused.
He said "no one spoke to you?"
Obviously NOT!
Y'all had time to find another student to take her spot for this 8am drive!
Schultz called supervisor Dean Trudell Chief Operatimy Officer of Courtesy then came back over to me. Told me my student had been removed from the course!
Schultz provided Trudells cell. I've called several times & it goes to voicemail. I've texted.
I cannot get connected w Courtesy customer service via phone.
I've called several times today, it says "user busy".
They've punished my student for nothing that's her fault.
They didn't behave professionally, missed a drive times. Then abused my student & me, turned and accused me of being abusive to them as the reason. They kicked my student out day prior to written test.
They sent me 4am email at day of scheduled 8am drive to tell me she removed from class for "abusive" behavior! When I reported abuse!
No return call from customer service, Friday.
No text to her, me, a 4am email Monday (when we scheduled to drive at 8am).
If I'm abusive, why didn't they assure I didn't come this morning to the 8 am drive?