We're in the process of getting our son signed up for driving classes. The Process in Michigan is so different from what we're used to and luckily when I called courtesy driving school, Anna answered and spent so much time going over the process with me. She was so patient and walked me through all my confusion and listed everything else step-by-step Weil also giving me expert advice. What a valuable employee she is and a Godsend for parents who are already nervous about this stage in their child's life and having to navigate this process. read more

Do not bring your kids to do their test at Rochester. My daughter just took her test today and it was awful. Anita, whatever her name was awful just awful! Extremely rude when we arrived already had a rude tone and a face with us, did not explain correctly and confused my daughter which ultimately lead her to accidentally crossing a red light, told me to shut up, I wasn't even talking, and was asking my daughter the most complex questions when driving and would get irritated over my daughters stutter. Just awful, should really do a background check on who they hire! read more

Seeing quite a few contributions complaining about Tom, I couldn't help contributing my own experience to correct the record! This past Sunday, my son had the pleasure of being road-tested by the very Tom Kaleta at the Lamphere High School testing site of Courtesy in Madison Heights, just next to Costco. After seeing my son being arbitrarily failed twice at another road-testing company in recent months (see more details here: https://www.yelp.com/biz/same-day-road-test-detroit), we are hesitant to come to do the road test at Courtesy, especially having read some of the not so pleasant feedback from some posters here. However, our experience with Tom has been nothing but joyful! Tom arrived right on time (10 minutes before the scheduled test) to set up the cones even though it was quite early in the morning. Tom is gentle, kind and easily approachable. He even tries to make small talk with my son to ease my son's nervousness. My son had a great time with both the parking and road tests. Unlike road testers elsewhere (again see above link for very bad experiences elsewhere), Tom never tries to trick you into failing. He wants to make sure that my son drives cautiously and safely. This is exactly what new drivers need. We are truly grateful to Tom's help that day. Thank you, Tom and Courtesy! Another benefit of taking the test at Lamphere High School for me personally is that when I waited for them to return from the road test, I got to walk around the nice trail in the city park right next, enjoying the morning fresh air with all the other people working out there on a Sunday! read more

Courtesy Driving School - Tom's business card - Driving Schools Near Me - Shelby Township, Michigan

Communication between client and business is nonexistent, I called the morning of my son's road test to confirm and was told in spite of the weather that the test would go on. Drove to the testing location, sat for 30 minutes only for the instructor to not show up. Called the main office back and was lied to saying they called both myself and my son and left messages. If you can avoid Courtesy, I suggest you do. read more

NEVER use this company. Unprofessional staff and difficult to communicate with. Office members left me on hold more than an hour purposely ignoring me. VERY unhappy with employees and company as a whole. Customer service does Not respond. read more

From start to finish, very professional! Called in to schedule the road test for my son and the lady was very friendly and answered all questions. Made sure we understood all forms needed present on road test day. Jerry was the road test instructor and she couldn't have been more professional! She was at the appointment 15 mins before the start. She was kind and made sure my son understood everything he was supposed to do during his drive. I highly recommend this school for the road test! read more

DO NOT USE THIS COMPANY'S SERVICES - Save yourself the headache and your hard-earned money! For a business that's been operating since 1970, you'd think they would have figured out how to run a basic operation. Spoiler alert: they haven't. I originally enrolled my son in an in-person course--his preference. A week before it was set to begin, I received an email saying the class was being moved online due to an issue with the room at the location. Suspicious, I contacted the facility directly and was told there was no room issue whatsoever. Translation: the company lied. When I asked for a refund, they gave me the runaround, refusing to own up to their bait-and-switch. Only after I firmly called them out for their dishonesty did they finally refund me. Against my better judgment, I re-enrolled my son later, hoping the previous issue was just a fluke. Big mistake. What followed was worse: The instructor was routinely late or didn't show up at all. Classes were rescheduled multiple times. Drive assignments were unclear and inconsistently scheduled--completely dependent on the whim of the instructor. There was zero structure in how to sign up for driving sessions. Despite this mess, my son pushed through and completed all requirements. After his final drive, he handed in his completed drive sheet directly to the instructor, as instructed. That's where everything fell apart--again. The instructor never turned in the paperwork. I called the office daily for a week and was told they couldn't reach the instructor. When they finally did, she claimed she didn't have the log. So now, after all that time, effort, and nearly $500, we are left with nothing--no proof of completion, no permit, and no resolution. To make matters worse, not once during this entire debacle was I allowed to speak with a manager. The poor woman answering phones was left to deal with everything. She was often unable or unwilling to provide me with what was happening. Not once after all of this has a "manager" gotten on the phone or called me directly. Just drove 40 minutes to talk to the manager in person. I was greeted with locked buisiness and a sign out front that stated "the office is not open to the public". I knocked, no response. Could see folks inside. Had to call them and they refused to let me in or talk to me face to face. Company has an "F" with the BBB. And I can see why they wont let anyone in or talk to them face to face. They run an awful money grab of a business and cant stand to face their customers. This company is an absolute joke. Their disorganization, lack of communication, and blatant dishonesty are completely unacceptable--especially when it affects major milestones in a young person's life. I'm beyond livid. Even if they are the only option in your area, go out of your way to avoid them. Trust me, your child's future--and your sanity--deserve better. read more

My son was scheduled for his road test. He got sick and was unable to attend the road test. I contacted them by email to reschedule and got no response. I called them the next day to reschedule and they said they can reschedule but we would have to pay the $70 again. How ridiculous is that?! I wasn't canceling, i simply wanted to reschedule the test due to my son being sick. I told my wife and she was upset also and called them again. The manager was too busy to talk and never called up back. We will take our road test elsewhere. read more

They don't deserve a star whatsoever but I had to give them at least one to submit the review . The customer service is absolutely horrible. Had to cancel a child's class because of prior engagements only to be informed when I went to reschedule that classes have now increased And I had to pay the difference. Horrible business that I was not grandfathered in by prior to paying in full. read more

Tom was a jerk. He was unprofessional, incoherent, unhygienic, and disrespectful. I Wasn't able to get out of the parking lot due to the fact that he was standing INSIDE the cones, making me unable to park correctly. He was very rude, unnecessarily raising his voice on multiple occasions, condescending, disrespectful to both me and my 70 year old grandma with health complications, and extremely unhelpful. He should have gone into retirement a long time ago. read more

I really felt comfortable with the examiner specially Rich he was amazing. because of the comfort and friendly nature of rich helped me reduce my nervousness and I could peacefully performed the test. hence cleared it. read more

If I could give this place a zero I would!! Completely unprofessional! Karen, which is a well deserved named for this Karen should not be teaching! My daughter was scheduled for a road test with her and I was not emailed a diagram of exactly how the parking layout should be! Within five minutes my daughter was failed because of this. KAREN would not even take my daughter on the road for her road test! This is a money scheme driving school! They just want to grab your money, not give you information so that you have to keep coming back and pay! I will be contacting the Better Business Bureau, which I do have contact with! This is completely unacceptable! I cannot believe with so many one stars that nothing has been done but be sure I will make sure something is done! If you have a son or daughter waiting to take the road test, please do yourself a favor and save your money and go elsewhere! They need to be shut down and it will be my life mission to make sure this place and places like these are shutdown! The fact that they take your money and don't give you all the information on front is absurd!!!!! read more

the instructor was 45 minutes late with starting my daughter's road test, with no apology. she also lied and said it was a state rule that all our safety features had to be turned off our ca, our car was a week old and it took a while to figure out how to turn everything off and she got nasty about it. I called and emailed to complain and no one would call back or respond to our emails. they are the absolute worst do not use them read more

Horrible customer service. Tried to cancel a retest impossible even when I never signed a new contract with them. Refused to refund money even though I cancelled 5 days before test. Lady hung up on me. Horrible business. Go somewhere else if you can. Instructors are mediocre at best as well. read more

RUN FROM THIS COMPANY! ABSOLUTE ZERO INTEGRITY!! Record EVERYTHING!! This company is biased, subjective, and incompetent in testing and online instruction. They will hold their phone screens to the computer camera to show instructional videos rather than learn to use "the computer machine." This is a cash-grab outfit, and I'm mad at myself for not looking at the reviews before wasting my money here. Every negative review before me is 100% accurate. I've filed a formal complaint with the SOS licensing authority for investigation. The tester, Roxanne, was duplicitous and unreasonable. She is KNOWN in the community as "the angry lady who fails everyone for money." She should not be an authority to help new drivers become capable and confident. You can smell the 'power trip' oozing as she smirks to tell your aspiring driver they "Automatically failed" for an arbitrary, subjective, and inaccurate description of the circumstance for which they claim the reason to be. Here's the heartless bit: the "automatic failure" (game over) occurs halfway through but was not mentioned. She instead continued to waste time, fuel, and confidence in the student's doing well for another 25 minutes when we could have been back to the start in 5 minutes. THEN, Roxanne offers a saccharine smile and sweetly offers encouraging hope, " So, how do you think you did?" Answer: "I think I did pretty well" (which he did and had less than 8 points off at the end). Then, she pounces, "Well, remember what I said when we were on Garfield? (For an event that didn't happen) That was an automatic failure. The good thing, though, is you only have to pay $55 for the retest." On the retake drive, a different examiner ADDED miles to the route to try and get more points and fail the student. All scoring was at the personal preference of an ancient lady who said, "I could nitpick you all day long if I felt like it." RECORD QUOTE! Only when she saw me recording her (I recorded the entire drive) did she stop. This place's only Courtesy is that they are happy to take your money again and again and again. Run away from this organization. Tell anyone considering them for services, "DO YOUR RESEARCH!!!" Shame on me for putting my kid through this debacle. read more

terrible. they fail you for absurd reasons for money. wish i could give zero stars, that would be more fitting

Fire Karen. Not only is she an unhelpful driving instructor, she makes it her life's mission to fail students on judgement calls. the passing rate of her tests is terrible and her methods should be seriously considered and reviewed. read more

Customer service was so rude and literally sighed on the job. Last time I checked they are supposed to be helping not providing more problems. Classes are not flexible, teachers are racist and sexist, made a bunch of jokes about women while driving, and just disappointing. Also one of the most expensive driving schools for shit service. read more

Very rude staff (Jackie) when trying to schedule driving test. Very expensive. Unresponsive and unflexible when segment two classes were cancelled due to weather and needed to be made up. read more

THE WORST Driving school!!!! You can NOT EVER get through to anyone! Unresponsive, unprofessional and not flexible when segment classes were cancelled due to weather and need to be made up! This is ridiculous! read more

do not schedule with the large woman in waterford that requires masks. didn't even make it to the road for my test, she failed me cuz i wasn't scooted in close enough even tho my parking was straight and perfect. not to mention she was 40 mins late and before she failed me she told me her sister has cancer (i didn't ask). very poor service and bad attitude towards customers read more

Poorly ran system. My son had to make up his last day of segment 2. He was clearly there and they said he wasn't and are making him make up a day he has already done. The instructor talked to him and he never had to have a sign sheet before his other classes. He said no other kids signed in. The older women instructor had a full blown conversation with my son about it so why wouldn't she say hey since you're make up you have to sign a sheetotthen when I called to figure it out the lady said it happens all the time. That is concerning to me you have a failed system and these poor people have to make up days they shouldn't have to make up. We have busy lives and this isn't cheap either. read more

Such an awful experience for my granddaughter!!! And she is out two payments!! "Tom" was an absolute jerk and VERY unprofessional!!! Her first appmt she forgot her permit and Tom would not wait ten minutes for my husband to go get it and he stated that he and his equipment was to be off the property at 4, her appt was at 4,, whatever, we reschedule and arrived promptly at the scheduled time of 11, he was not there so I called them and they tried telling me was there waiting for 20 minutes!!! HE WAS NOT THERE!! I called back and they said he was at another location and to wait he's on his way. We waited 45 minutes only for him to flunk her because she couldn't back into a space where the cones were too close together anyway without bumping the cone, didn't even take her on the road. He was just very rude and did not apologize for the confusion. There isn't even a proper rating for this place. read more

Courtesy Driving School absolutely sucks!!! Do not go there. A semi had cut me off and went into all 4 lanes of traffic and failed me. The lady was EXTREMELY unprofessional and wouldn't pay attention to me while I was checking both mirrors and my rearview mirror and had her head out the window! She had her stupid hat on that was obstructing her view and would NOT look at what I was doing. This place is an absolute SCAM!! 50+ 1 star reviews complaining about the same stuff. Completely horrible company. Made me trash my moms vehicle because there was a little charm on it. The first test I took there was a very very rude woman that wouldn't take my mothers registration off the phone and when she got back from getting the hard copy, she goes "OOPS! Too late!" in a snobby rude tone. Completely wasted our money, time, and gas. read more

Very bad. The instructor was rude and wore clothes that were dirty and torn shoes very unprofessional look and attitude. When i complained at the office the staff was not helpful. Would not reschedule with another instructor and took my $70, would not refund read more

We used the Northville location for June 2023. Class was held live via Zoom. 3 weeks of Zoom class, four days each week. The first two weeks went with instructor complaining to the students how tired she was from getting up early for work, followed by 40 minutes (100 plus questions) of independent worksheets daily, the. going over worksheets on zoom by calling a students name, student responding with letter A,B,C and instructor saying right or try again. Zero explanation or teaching in any questions. Class would end with drivers Ed videos starring Walter Cronkite, Christopher Reeves (before he was paralyzed) and Bruce Jenner. They were easily 25-30 year old videos The final week, the first two classes, she spent literally the first 85 Minutes scheduling driving appointments one student at a time on Zoom. The other kids did absolutely nothing but sat and waited. On the third day, Wednesday, she orally quizzed them and kids were completely lost because she never taught anything. The high note one day she wasn't muted and dropped the f-bomb talking at her son. if I could give the Northville Courtesy location 0 stars I would. It was a poor unprofessional experience. The classes were all video recorded for the state, request to watch them.. read more

I would not recommend Courtesy Driving School. My daughter took a driving test from a women driving instructor in Kalkaska, Michigan. The instructor was unbelievably rude and unpleasant. This instructor has no business working with people, especially new drivers. My daughter did perfect in the parking lot exercises. This driving instructor was wrong and totally unfair on her assessment of my daughters driving which led to her not passing the driving test. When I attempted to ask questions after the test the instructor was incredibly rude. If you are looking for a kind, considerate and fair driving instructor, I would not recommend Courtesy Driving School. When I complained to the school, they showed no concern. read more

My son took his road test and the instructor was very rude. Unless you are a professional driver you will not pass the first portion of the road test! read more

I gave it a "1" star just because it is a legal operating business, however this is the worst place to ever take your child. Heed the warning folks!! My biggest complaint was the fact that they NEVER mandated masks to be worn in the classroom, although on the website when signing up we (parents) had to detest that we would make sure our student wore a mask (and my granddaughter did every single day). And with that being said, it wasn't enforced and an entire group of students (including my granddaughter) had to be quarantined (hence missing very important test days) because a student (who did not wear a mask EVER!) tested positive. This is straight up RECKLESS BEHAVIOR in a pandemic of all times! My husband and I are elderly, and we were helping our son out by enrolling our granddaughter in drivers training so he could drive us around daily..................it turned out to be a disaster!!!! if they can't run a freaking professional organization with competent office people then why patronize this establishment? no like really...make this make sense because it doesn't. read more

No wonder why this school has low ratings! My brother in-law just came from Ukraine and doesn't speak English! Before we booked appointment I asked if i can be there to translate, they said yes. When we showed up TOM KALETA was so rude didn't even say hello! And told me that he doesn't need interpreter! And told me to get out of the car and wait while they finish the test! In the middle of the school parking lot on Sunday in -4 temperature i was waiting for them 48 minutes. I will be complaining wherever i can for this guy! I am a woman and have health issues and this is just unacceptable!!!! read more

Courtesy Driving School - Tom kaleta - Driving Schools Near Me - Shelby Township, Michigan

Very unsatisfied with their customer service. They argued with me that my daughter didn't take segment one because they couldn't find her in the system. I even told them that the charges cleared my back account and they even had enough nerve to tell me to call my bank and tell them they took out the money when they shouldn't have. I was beyond frustrated. It wasn't but 10 minutes later they called me back and said oh we found your daughter's information we spelled her name wrong in the computer. Never an apology for being a jerk to me. Then she had her road test and the instructor made a stink about a certain brake light and I told them I didn't even realize that was a brake light I thought it was a cargo light. Had to reschedule and geez guess what the papers you have to sign before you can even start have been corrected. And the instructor even made it known that they were updated. Not happy with their service at all!!! But I guess when there is limited places to go they can treat you like crap and get away with it. read more

They double charge you for missed classes and are inflexible. No courtesy and pun intended !! No one plans to forget and miss a class esp after shelling out $455. Warning - you do get charged 250 for missing the classes plus what you already paid and if you want to sign up again, you have to register and pay again. I understand this is in the contract and it was my responsibility to remember the class started but sometimes a little grace and compassion can go a long way. They say they send a reminder before the class but i did not get one. Customer service and communication is terrible and i will be taking my business elsewhere. When i mentioned this policy to OFFICIAL DRIVING SCHOOL they couldnt believe Courtesy would charge you and not allow you to reschedule. It's not common or courteous business practice. So... not giving Courtesy a dime more or my business for my other two kids. Personally, I deal with clients all day long and i treat them with grace and the understanding that ppl make mistakes and we don't always need to profit off of them. I wish that was reciprocated but it's ok, i will continue to show compassion. And take my business elsewhere. I missed the first few days bc i got NO reminders (after the new year). I realize I'm an adult and should remember but reminders are usually a COURTESY. I am also a busy mom. Interestingly the other company i signed up with has sent multiple reminders via email and text with ALL the info. If you never make mistakes you will be ok, but if you have ever missed something and are not perfect you could be penalized heavily. So just beware and make sure you have your own reminders set. read more

Please please do NOT take your child to this company for the road test. The testers are cold, unprofessional, and biased. Unless you are a professional bus driver they will not pass. They are only out to make more money. She passed the first test with a different company!!! If i could give negative stars i would read more

The instructor missed the very first day and they had a makeup day that we had to attend due to the missed first day. The instructor was awful and had no clue what she was doing even when driving with my daughter she wasn't paying attention half of the time. My daughter missed 2 days and when i went to reschedule the make up sessions, the instructor said she missed 3 days. I spoke to a very rude manager about it and they did nothing to change the fact that the instructor didn't do roll call properly. We only used this school because the classes were at my daughter's high school. I would NEVER recommend this school to anyone! Very, very bad experience. read more

Don't waste your money on going here for driving test. My daughter did a great job on all her parking and driving but if you got a little bit over the speed limit more than once, they will fail you. My daughter had Karen and although she was nice all she did was give negative feedback and nothing positive. My daughter had to accelerate on highway to merge which means you have to go with flow of traffic going over the 70 mph speed limit and she failed my daughter. My daughter was just heart broken. Not giving this place another $ f my money. Go somewhere else and don't use Karen unless your kid can go exactly the speed limit or under. Ridiculous! read more

This driving school is run by incompetent people who act as if you are not a customer and they don't need your business. For the hundreds it cost to have your child to learn to drive I would expect better. Asked if they could recommend a testing site that can test after 3pm and they replied no we can't. Please use road test now.com to find your testing site .... Do not go to courtesy driving school as they only cause headaches with no remedies read more

wondering why the guy I had Tom was such an asshole and I wasn't able to take my test when my parents would have been their for my test before it even ended when I didn't know I needed a letter and I offered to have my parents drive out and be there for the end to say she had permission but mr. Tom Kaleta threatened to call the cops if we did not leave this is terrible service and Tom needs to be fired he does not deserve this job he is not qualified this was terrible and broke my heart and I was gonna have my mom drive out but it was too late and he had someone else coming to test during my test time he was in such a rush to get out please fire him or talk to him this was terrible I want my money back and this left me very upset and sad and it's like how unprofessional I can't have my mom come to be there at the end of the test get Tom fired now. read more

Courtesy Driving School - Driving Schools Near Me - Shelby Township, Michigan

I would give this zero stars if I could. My daughters zoom instructor has spent the last week shaming and bullying the kids in her class. Weird power trip if you ask me. So I give the school a call and talk to the ever chiller Mary Jo. Who tells me those are just encouragement tactics. I told her if those are encouragement tactics then that teacher shouldn't be teaching. Mary Jo went on to defend the teachers crappy behavior, siting her long tenure of teaching as if that excuses the super crappy behavior. I asked her not even to believe me, just to have someone at her business watch the law mandated recordings and see what is going on in class. Make a personal determination if it was appropriate. She told me they're much too busy to provide oversight and she would pass my concerns to the operations manager. So I said, I'd love to get a call back from him. She let me know he was much too busy "moving cars" to call anyone back and probably won't watch the video because that teacher has years of teaching experience. If you'd like your teen (or yourself, if it's you taking the class) to be treated with dignity and respect, avoid this place. The in-person driving teacher, he's pretty great. Super nice, chill and offers good advice to my kid while learning to drive. When I told him about the issues with the online teacher, he said I'm sorry you're having that experience, give the office a call. Super nice guy. 0/10- avoid this place. There has to be better schools out there with respectable staff. read more

I wish I had done some research before paying for my son's driver's ed class. This company was recommended by the school and I will definitely forward my experience to them and suggest they stop recommending them. I have been going through some VERY unfortunate family events and with complete COLD HEARTS they will not offer me a refund. Although I understand contracts, there is just something morally that gives me an ick about this company. My son did not even take up a seat in class. Nothing was lost by the company and they refused to offer me a refund of $460. All they offered was a credit. Which was fine at first, but then my family circumstances changed even more (for the worst) and they STILL refused a refund even though I will never be able to use the credit, we don't need the class nor will i ever need a road test. HIGHLY DO NOT RECOMMEND this cold-hearted company. I did explain my family's circumstances to them (but I don't want to here) and still...nothing. You have left me with a horrible taste, I will NOT recommend and I guess that was worth it to you. I wish I had seen all the negative reviews I see now BEFORE paying. Major regrets. read more

Our son took segment 1 at the Shelby location and had Lori B. as his class instructor. Lori was very patient and did an amazing job connecting with the students and delivering the information. Would definitely recommend requesting her class. read more