Took my car here for a pretty expensive repair (like $10,000) and it took them quite a long time to…read morework on my vehicle. Absolutely not their fault at all due to waiting times on parts and other issues. So far I haven't had any issues whatsoever with my vehicle, but Mark assured me that if I do have any issues that I can contact him and he will remedy the issue. He was very communicative and honest about wait times and the whole process. Highly recommend Katz collision.

These guys are amazing. I had a broken rear window and dent in the tailgate. Another company quoted…read more$1800 and 2 weeks to get the car back. Katz was able to repair it for far less, and I had the car back in 24 hours. The repair work was excellent. Communication was great. Next time, I won't even quote anyone else, since nobody could do a better job.

They replaced the hatch door on my Prius in Summer 2024, covered by insurance. The replacement was…read morefine but it took 2 days longer than they claimed and the car sat in the roasting sun for those 2 days. More importantly, when I got the car back it reeked of Febreze so badly that it literally made me ill. I left the car windows partially open and placed baking soda boxes everywhere and it still took 4-6 months for the odor to go away. I can't imagine why they did this. They're supposed to be working on the outside of the car not the inside. Also, they managed to mess up one of the front windshield wipers so that the clip was sticking up on the windshield and could not be snapped back down. Worst experience I have ever had at a body shop!

I have only used them once. Someone sideswiped my car, and I needed my mirror replaced (did you…read moreknow a simple mirror replacement costs over $1000? I didn't). This is where the gentleman's insurance sent me. They fit me in quickly and only had me in a rental car for a day. Everything looks good so far and the staff were nice.

I have had my vehicle repaired at this body shop multiple times…read more Staff is always honest and straightforward in what they can do. The dealership I purchased my vehicle from quoted me $400+ to fix a few things on my vehicle (and also tried to gaslight me into believing there was a crack in my bumper and the whole thing should need replaced. Though I was standing there and the maintenance man was pointing at nothing on my bumper). I brought my vehicle here and had all of the repairs done for less than $200 and my bumper was checked for damage, they found none. Service was much faster than expected and staff were very professional.

Seniors - stay away from this car repair shop. If their mechanic makes a mistake and screws up your…read morecar they charge you full force for their mistake. Record Everything the service manager tells you. He only documents what he Wants to pay for and charges you for His mechanics error. Ann

My experience with Central Collision has been outstanding. While collision services is never…read moresomething people enjoy using, these folks make this as painless as possible. They are courteous, patient and friendly. They explain what needs to be done and answer every question. Things are done on time and with precision expertise. I would heartily recommend using Central Collision to anyone who wants first rate service and an outstanding outcome.

These guys are simply the best. Excellent body work as well as customer service. They were not only…read morehonest but they went the extra mile. Thanks to Bob and his crew. My truck looks better than ever!

My son's car was damaged and I was working from out of state to have it repaired. Everyone we…read moretalked to at this shop was helpful and responsive. They worked with us to manage the insurance claim, worked around my son's schedule through traveling home, finals and baseball practices. The car was returned to him looking great with the inside detailed immaculately and the outside looking like new. We could not recommend them more for their great work and streamlining what could have been a challenging process! plus, everyone was so nice!

I was was in an accident where I was hit in the rear bumper. I took it to White Family Collision…read moreto be repaired. The communication was not good at all until the car actually went in for repair. Then I received updates on the progress of the repair. On the appraisal I received The license plate mold was to be replaced because it had been damaged in the accident. When I received the car back I noticed that the license plate mold was more cracked and flaked than when it went in to be repaired. I questioned this and was told that they did not replace the license plate mold and when it was taken off it cracked and flaked more. I did see on the invoice that I received when I picked the car up that license plate mold had been changed to reinstall. When I questioned why it wasn't replaced I was told that part might have been included in the old assembly that they were unable to get. There is also an issue with the left side marker lamp. There is condensation and droplets of water inside it. It was removed and reinstalled as well. Every repair should be important.

Only reason why I'm giving them a two star is because they did get my car back in to try and fix…read morethe issues that I was having but that was after I complained about the problems that they should've saw before they even brought the car out to me for sure. So for them to do quality work and not see the blemishes in the areas that they fixed and how could they not see them? I have no clue to me. It just shows an overlap of quality control. So that right there kind of had me mad and then next day once it kind I got recommended to this place from a previous place that I had visited that had done awesome work and that gentleman had been released and moved over to this guy's place of work so I figured he would have to do good work there for sure so I figured I would give them a try. So they had my car for a couple of days which was no big deal and when I got my car and went out to go look at it, there was a lot of things wrong with it to where they didn't even drop down my bumper to paint it properly there was Paint in between the trim parts that should not be there look totally unprofessional. There was a bunch of ding marks all up and down to where they might've took out the dent that was on the car and painted over it before they did what they were supposed to first. And then there was a bunch of overspray and a bunch of spots that were never there before so just all in all Poor lack of quality and things weren't masked up properly because there's a lot of overspray on parts of my car and on my window trim that I gotta get out myself that I shouldn't have to. And then the second time I had to bring it back to get all this done, I had to run a car for a second time and the gentleman there told me he would help me pay for it $150 towards it in which when I was done, I asked him for that part of money and he only gave me $60 out of his pocket and I felt very shitty about that. And all this could've been avoided if the gentleman did not tell him that I was looking for a cheap paint job when I think doing a quarter panel of a car for over $1000 it doesn't qualify for a cheap paint job I think that's about the going rate. But make sure you do your homework. There's better ones out there.

This place is a joke, he used parts from older cars but charges you as if they are brand new and…read morewhen you ask him about it he will lie. You are unable to get a hold of him or get a direct answer from him. Took far too long for the work he did, then didn't complete the job. I ended up just cashing him out to get my stuff back. Lies on top of lies, he doesn't have works in there that know what they are doing, found that out late, just his kid and some back yard handy men. Which is fine just not for the price. BUYER BEWARE!! You'll get screwed in the end. My car came back to me with mismatch paint and broken pieces on what was told to me to be new parts. Also I found out what he said he got from the dealership was not from the dealership once I took it to the dealership. Lied about the cars problems and said it needed to be towed after spending months at his shop. Also he says he is not a mechanic so if he tells you he is he lied to me after taking in the car, or he's lying to you about being one. FYI STAY AWAY FROM THIS PLACE.

Amazing staff, Good communication and high quality work done in a timely manner. We drove 60 miles…read moreto have these people handle the collision we had been in because of its reputation. 10/10 recommend.

I took my wife's mustang here to have a small repair done on the front bumper. There was some…read moremiscommunication on both parts but they were more than willing to correct it. They were polite and patient dealing with me. I am extremely critical about my car and they went above and beyond to make sure this repair was done to perfection. Having some history of body and paint repair unbeknownst to them I did know what to look for and I was impressed with the job they did. I would definitely trust this body shop with my car again.

Yet another taxi story…read more.... I was just beginning my night. It looked promising, having scored 3 in a row 20 plus dollar fares. It was going to be good. Then reality set in. I had a call over on Galena st, which was now heavily populated by trucks and what not because the freeway was being rebuilt. Being the nice guy that I am I got out of the cab to go into the bar to get my passengers. Getting back in was another story. In the process of getting back in, some fool came by and tore my door clean off. Of course, he sped off, and I wound up getting a ticket from the police. Talk about adding insult to injury. I was done for the night and my boss wasn't too pleased either. I had the car towed to my house, where I could put it in a lot. By morning, it was at Fred's. I don't recall his name, but he is a master. Surveying the damage, he told me that he not only could fix it, but make it as good as new. He worked for hours and I watched him perform his magic. He recreated the hinges, and by the evening, he was done and no one could even tell that the car was even damaged. I would not hesitate one iota to use this shop again. He is a miracle worker, and he doesnt charge an arm and a leg to fix your ride. You will be glad and that's a fact. BTW, the ticket was dismissed after a short lecture by the judge. Sometimes the planets will align and everything will work out.

From the owner: Fred's Auto Service is Toledo, Ohio's source for quality auto body & collision repair and custom…read morepaint jobs since 1997. Our certified and experienced technicians will handle any of your auto body needs, from major and minor collision repairs, unibody and frame repair, paintless dent repair, custom paint jobs, custom body work and much more. We utilize computerized color matching and offer a 100% guarantee on your color matching. If you have been in an accident, call the friendly staff at Fred's Auto Service today. We provide you with FREE repair estimates and work with all insurance companies to ensure that your car repair goes smoothly. We understand that being in an accident is difficult time, and loss of the use of your car can be costly, so we work diligently to get you and your vehicle back on the road. Come visit us today and find out what other Toledo residents have known about since 1997. Or call us with any questions about our services. We are waiting to help you. (419) 476-9482. Also, please check out some of our recent work in the Before & After section.

Referred to them by Google and Yelp. Been to their website…read moreto read up on Japanese Auto, since I have a Acura RDX. I must've emailed them 4 times, called probably the same amount. NOT ONE RESPONSE. Since 2023, I have not heard back from these guys, all I want is questions answered about service. It's not like I can take time off work to show up in person just to talk. Why do they bother to have an email address or phone number if they don't answer it. Won't bother them anymore.

I was recommended to give this place a try they did fix my main issue that i needed done asap but…read morethe other issues I expressed wasn't looked into deep enough I was given guesses and estimates based off guesses I do how ever understand they specialize in foreign cars and have the experience i would still rather had you all do a full inspection instead of telling me you've seen this 1000 times and you're pretty sure that's the problem just from one test drive