Poorly run business whose idea of customer service is "we've got your money, so there can't be a problem". I ordered a part and specifically noted that because it was emissions-related that it was a California model. They assured me they had the correct part. When it didn't arrive after some weeks, I called them, at which time they noted the part was out of stock (didn't bother contacting me--error one!) and had no estimate on when it would be in (error two!). They did say they had the exact same part without a logo or something, so I said fine send that. What a surprise that it cost more than the part I originally ordered--but at least assured me it would be sent promptly. It did not even fit on the vehicle (error three!). Not surprising as it was a part made for vehicles 10 years older than mine. When I went to return it, they objected, and said I must have replaced the mating parts at some point--no, I said, it has been in my family since new, and nothing was changed. Instead of just taking care of the problem they wanted to pin it on me (error four!). Begrudgingly they took the part back and credited only for the part, so I am out for shipping and handling to me and shipping back to them (error five!). Their phone was busy several times over a couple weeks when I tried to call to get the shipping charges returned. When I finally got through, the guy Jack absolves himself of any knowledge of how the money is handled and would "submit the paperwork", but has no idea of when it would be resolved (error six!). When I asked if he was the owner, he said "no, just a worker". When I asked who the CEO of the company was, he said "I don't have time for this" and hung up on me. I think you get the picture. Since then I've seen other net references (including the BBB) to poor "service" (yeah, they'll "service" you alright)--should've looked at that before ordering from them. read more