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    American Airlines

    1.8 (31 reviews)
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    Reviews With Photos

    Tessa C.

    Worst airline ever. We fly weekly and thy never make up for the delays, missed flights when it's their problem nor the lost bags for the past few flights! Then got yelled at by this woman who refused to give us their name after yelling at us. American NEVER DOES ONE THING TO remotely try and remediate when they suck. See below of pics where the baggage customer service rep turned her back when we asked for a name after we listened to her yell about everyone when she thought we weren't looking.

    Broken Tumi luggage courtesy of American airlines!

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    2 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    8 years ago

    Excellent service at American Airlines. The agents are very nice and attentive to customers

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    12 years ago

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    Allegiant Air - The line went very quick

    Allegiant Air

    1.7(18 reviews)
    0.1 miMingo

    I had the best experience with this airline and I fly quite often. The Austin terminal is sweet…read morewith a very relaxing lobby, outside dining area and a permanently parked food truck. Loved it! I can't say enough about the staff either. They were all very friendly and eager to please. People usually only tend to write reviews after a bad experience. Don't believe all the negative remarks. Some people are just naturally grumpy and unpleasant. I Highly recommend Allegiant. Good times!!

    Allegiant Airlines will place a SECOND "hold" on your card (debit or credit) when you buy an ticket…read moreto fly with them. This "hold" (for us at least) has been $80 each time, and it comes out of my bank account as a transaction- meaning even though I've not purchased anything from Allegiant Airlines for $80, they are going to put a hold on my card as of I did. Both times it's taken 2 weeks for the hold to drop off and the funds released back into my account for my use. So in addition to purchasing an airline ticket, I'm also out the money for this fraudulent "hold". The airline claims to do this to "verify your card is good". WTF? You verified the card was good when the purchase of the ticket and thru successfully! You verified my card was good when I made the purchase AND IT WENT THRU! This is fraudulent and needs to stop happening. There is NO valid reason for Allegiant to place a hold on their customers form of payment for a SECOND amount, regardless of the amount! When the funds are returned to my account for my use, Allegiant isn't giving me the interest I've lost of that money. They aren't paying any NSF fees I've incurred as a result of a charge posting as a hold to my card that I DID NOT AUTHORIZE, and DID NOT KNOW ABOUT. That's right... You will find NO information regarding a second amount being processed as a temporary hold at the time you book you flight and purchase your ticket. This "hold" is NOT the same as the hold they will sometimes place on your card (terms & conditions reads that they can place a hold for $0- $80 to cover incidentals you might want later like seat selection, adding bags, flight upgrades, etc). The $80 hold I'm referring to is done to "verify" the card. That's how it was explained when I researched it. It is NOT the same hold that they place just in case you want to choose your seat later or check a bag. It's just to make sure your card is valid! Just this week we purchased a flight on Allegiant (one way) for $74. They STILL placed another "verifying the card is good" hold for $80!!!! The hold was for more than the ticket cost!! Tell me how this is reasonable? And again, there is NO MENTION AT ALL of the potential hold being placed on a card you're using, for any reason. I only learned about the customer service hold of $0-$80 after reading every line of their Terms and Conditions page online. There's a tiny part advising the purchaser that Allegiant may place this hold after you but your ticket. Information cannot be found in their Terms & Conditions about this other hold that they place, the one that has been $80 for the past two tickets we've bought. Nothing about it is available on their website, or under that's FAQ section (if there was one). This is a terrible business practice and needs to stop immediately. Not only will I not fly Allegiant every again, but I've instructed corporate travel agents to remove them from the approved airline list for all corporate travel. I've made written recommendations to other major corporations as well, citing misrepresentation to customers and fraud. I've already completed my $74 one way trip and the extra $80 charge is STILL ON MY CARD!

    Photos
    Allegiant Air - NOLA bound!

    NOLA bound!

    Allegiant Air - Gate B4

    Gate B4

    Allegiant Air - The plane is glued together.

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    The plane is glued together.

    Delta Air Lines - Flight goodies

    Delta Air Lines

    3.1(10 reviews)
    0.1 miMingo

    Flight was nice from Salt Lake City to Tulsa, but the crazy part was this wait at the tarmac. Was…read moresitting in the plane for almost an hour just waiting for another plan to have their 19 passengers deplane and be towed away.

    Gosh where do I even begin? I'll try and keep it short and…read moresimple. 2 weeks ago I arrived on my planned trip, booked through the Delta app and my departure from Long Beach went ok as was my arrival to Salt Lake to catch my connecting flight and my final destination of Tulsa. The flights were great, so was the staff. Planes were clean and service was great overall. The problem started when I departed on Sunday Sept. 10. I checked in early, waited and waited but when it came time to board, it was one delay after the other. I get it, we live in an imperfect world. However, 2 hours later, I was doomed because I was gonna miss my connecting flight in Salt Lake City. That's when the captain came and spoke to us about how they don't have enough oxygen for all the passengers and they offered us to voluntarily give up our seat and we would receive compensation. Myself and 5 others took them up on this offer, I had no choice, my connecting flight was not gonna happen anyways. The offer was great however, I wound up staying in Tulsa til 8 pm and my luggage went ahead without me. I was so tired and just miserable. I did arrive home and the flight back home was great, service was good too. The one thing I am bummed about is that I didn't get sky miles for this flight for whatever reason. I was looking forward to them too. Was the compensation worth the 12 hour hassle? Not at all, I had planned on being home early and I was missing my grandkids who were waiting for me. I still recommend Delta and I do recommend to others. They failed this one time. But, I do appreciate the compensation and will still use Delta, they just failed me this one time.

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    Delta Air Lines
    Delta Air Lines - Descending

    Descending

    Delta Air Lines

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    Avis

    Avis

    3.0(13 reviews)
    6.0 miDowntown

    After another Avis location failed to produce the reserved for an SUV for an out-of-state…read moreThanksgiving trip, we reserved and prepaid another one with this location. We arrived to find that the promised vehicle was not available. The only two car options were nothing close, but we settled for the KIA Sportage (lower level car but no reduction in rental charge). During our trip, we experienced both steering and tire issues with this car. When we attempted to contact Customer Service, their automated system put us in an endless "loop" that never allowed us to reach someone to help us resolve our issues. We had no choice but to forge on, wrangling a drifting car and stopping to address tire pressure drops. Then, to add insult to injury, we had problems starting the engine as we embarked on the final leg of our trip. It was disconcerting, to say the least. When I returned the vehicle and shared our experience, the attendant's response was that the issues were not their responsibility...the cars are maintained at the airport, and this location gets what they are given. The utter disregard for the safety of customers is very disappointing. Avis, and especially this location, will no longer be a consideration as we seek a future rental for one of our frequent excursions. If you are shopping for a quality car rental experience, scroll on and avoid the risk associated with folks who couldn't care less.

    Tia gave the absolute BEST customer service! Make sure you use her for your car rentals in Tulsa!read more

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    Avis
    Avis

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    American Airlines - airlines - Updated May 2026

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