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American Airlines

1.7 (31 reviews)
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Recommended Reviews - American Airlines

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Small try but bigger than others
Linda B.

Pleasantly surprised and satisfied with recent flight on American. Check in AND carry-on bags were included! Staff was quite professional with their service. Felt welcomed and appreciated. Great customer service included soft drink beverage options twice and well as a small snack; Biscoff biscuits and/or pretzels. Flight was 30 min ahead of schedule which was a bonus. Seats, although tight were more comfortable than other airlines. Tray still not quite big even to have a magazine and a beverage, but it was doable. Boarding was systematic and efficient as well as the disembarking. I would definitely fly with them again.

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10 months ago

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1 year ago

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2 years ago

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6 years ago

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2 years ago

Deceptive practice when booking online. The site changed my fare class without any notification when I made seat selection.

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4 years ago

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8 years ago

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2 years ago

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6 years ago

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3 years ago

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13 years ago

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3 years ago

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7 years ago

Extremely poor costumer service at site level. I emailed corporate about my issue and was ignored... I will avoid AA in the future.

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6 years ago

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5 years ago

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13 years ago

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5 years ago

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10 years ago

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8 years ago

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7 years ago

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9 years ago

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9 years ago

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12 years ago

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10 years ago

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13 years ago

You suck! I can't believe you would have the balls to charge for bags after having such a crapy airline!

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8 years ago

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11 years ago

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8 years ago

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9 years ago

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Ask the Community - American Airlines

Review Highlights - American Airlines

Our plan from KOA to Dallas was incredible (we didn't have first class) and we were unexpectedly served dinner.

Mentioned in 3 reviews

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Frontier Airlines - Carry-on bag = more than checked in bag...

Frontier Airlines

1.4(68 reviews)
0.0 miMitchell Field

Had a good experience flying Frontier from MKE to LAS. Yes, this is a budget airline and their…read morewebsite will make you pay for xyz (choosing seats - btw this is optional and not mandatory like some folks think it is, carry-on bags, etc). If you can crunch the math, often times Frontier will be cheaper than flying on other airlines. I'm seeing other reviewers scream bloody murder for charges on this and that....c'mon, read the site. Or just skip to a big airline and pay for another flight that's "all inclusive" but also happens to cost 2x or 3x more. Customer service was quite friendly, both at the gate as well as on the plane. To be frank, I was a little surprised since I typically expect low cost carriers to lack on customer service. Flight departed and arrived to destination on time. Plane was clean and yep, they have those seats that look like modified ironing boards. Legroom is manageable (I'm average height) though the seats tend to get uncomfortable one you hit the 2+ hour flight time. Don't think there's much cushion in the cushion. The under-seat storage area seems to be less deep than other carriers as I noticed my backpack stuck out more than usual. I had both a personal item as well as a carry-on; no one sized my bags when boarding (both items looked normal). Overall, I had a pleasant flight on this route with Frontier. If the price is right, I'll gladly fly again.

I just got bumped for no reason. Obviously Frontier overbooked their flight, I've never been bumped…read morebefore. The flight has just left and I'm sitting in an empty terminal. The checking counter person walked away without rebooking the flight What am I supposed to do now?

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Frontier Airlines - No one around

No one around

Frontier Airlines - Scully's the hut in Tampa FL. Me in the pic.

Scully's the hut in Tampa FL. Me in the pic.

Frontier Airlines - Trying to check bag. No one here. No number to call.

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Trying to check bag. No one here. No number to call.

Allegiant Air - From Punta Gorda

Allegiant Air

2.0(1 review)
0.0 miMitchell Field

Let's face it -- commercial air travel has become one of the most unpleasant things you can pay to…read moreexperience. But IMHO Allegiant has taken that misery to a new low. We got hooked into Allegiant when we lived in southern Oregon, and they were about the only airline flying full-sized jets of out airports other than PDX. Oh, sure, Allegiant has had high numbers of emergency landings and aborted takeoffs, and they have operated second, third, or even fourth hand aircraft. But they've apparently recently switched to new(er?) Airbus planes. And the FAA keeps them in line safety-wise, right? Right? Anyhow, a series of failed trips had left us with Allegiant vouchers that wanted burning up. So when we needed a flight out of MKE to a city served by Allegiant, we decided to use them. So far, so good. The main current annoyance involves Allegiant's pricing. The initial airfare tickets quoted online seem appealing. But by the time you add lots of money for carry-on and checked baggage, charges for assigned seats, charges for charges, etc. ... well, it all adds up. A LOT. One of the most annoying charges is for "Trip Flex" which is supposed to buy you out of penalties if you have to cancel. Of course, all you get is a voucher that expires in one year from the booking (NOT flight) date, not a refund. Also, buried in the confusing terms of Trip Flex is a note that if you cancel, you still lose "carrier charges" and "related booking fees." For a recent cancellation of a round-trip for two, that amount to $18 x 4 for a $72 loss. Which is more than the quoted initial airfare! After sitting on the phone for nearly 40 minutes to ask an agent about the possibility of getting a refund of the "carrier charges" because of our concerns about traveling during a period of compromised security due to the government shutdown ... haha ... I was told we could have avoided the "carrier charges" by booking in-person at the airport. Of course, she continued, their agents are only at MKE during scheduled flight times. And those agents are swamped dealing with people trying to check in for their flight. So ...

United Airlines

United Airlines

1.6(29 reviews)
0.1 miMitchell Field

Interesting to see all of the low ratings for United here…read more This review is specifically for my experience with United Airlines AT General Mitchell International Airport (MKE) - NOT experiences with United in general at other Airports. I always check my bag - I'm tired of all of the self important travelers who insist on dragging every piece of junk they own on the plane with them. I can't begin to count the number of times that a flight I was on was delayed leaving the gate due to - to many travelers insisting on attempting to drag all of their suitcases on board - and then the fire drill of having to take their bags to the front of the plane to have them removed and loaded into the cargo hold. So as usual - I checked my bag at the United ticket counter at MKE - using the automated kiosk. I had already checked in for my flight the day before using the United app. I had to wait zero time - as soon as I had completed the kiosk transaction - the United agent was on top of things to verify my identity, tag my bag - and they directed me to the correct Gate area. At the gate area, boarding was no problem. The gate agent was proactive and on top of things. We were flying on a CRJ200 to Chicago O'Hare - a relatively short flight (wheels up to wheels down time = 17 minutes).

I really believe I am not cut out for flying in today's times. You pay an arm and a leg to get…read morefrom point A to point B, so that you can deal with traffic, strip down to practically nothing and be molested by TSA, scrutinized about your bag, wait for a never on time plane in a waiting area with limited seating, not enough plugs to charge your phone...All so you can be crammed in like sardines into a flying tin can! WTH are we as consumers thinking, that it's ok for them to continue to shrink the amount of seat space?! I mean seriously you can't even walk into your seat aisle anymore! You gotta hold on to the seat ahead of you while doing a weird side step to get in and out. And if you take the window..you better have a bladder of steel, cuz asking everyone to get up is a chore. And assuming you're on the aisle, you still need to make a mental eye note to surrounding people that you are "next in line" in the line you are not able to form at anytime. And if you did get to the bathroom, god help you. Cuz they've even figured a way to make that smaller! The whole "Fly the Friendly Skies" is so 1950! There's nothing friendly about flying anymore. ESPECIALLY WITH UNITED.

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United Airlines
United Airlines
United Airlines

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Spirit Airlines - *Contact us today to reserve your dining experience for just $8.77|251|18.11# Enjoy great food and flexible reservations ~ cancel anytime

Spirit Airlines

1.6(14 reviews)
0.3 miMitchell Field

**Call main assistance (Toll Free) phone number is +1 (866) 33.5~06~78 (US) *available anytime (day…read moreor night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks

*The primary 24/7 Airlines phone number to talk to a person is +1 855-657-4700, which is available…read more24 hours a day, 7 days a week. This hotline is always available to assist customers with inquiries, reservations, cancellations, and general support needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.....

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Spirit Airlines
Spirit Airlines

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Economy Airport Parking & Shuttle

Economy Airport Parking & Shuttle

3.6(24 reviews)
0.8 miMitchell Field

The best airport parking there in the Midwest!! Daily rates are inexpensive, there is not ever a…read morewait, they are very responsive, and the employees are friendly! 10/10 would recommend

IT APPEARS THAT ECONOMY AIRPORT PARKING & SHUTTLE, INC. IS CURRENTLY UNDER POOR MANAGEMENT. After…read moreusing them for several years, I recently had a very negative experience. I FOUND MYSELF ALONE AND STUCK IN THE PARKING LOT AS MIDNIGHT WAS APPROACHING, when the self-serve kiosk could not read my ticket. I tried repeatedly, then pressed the help button, and finally called the phone number that connected me to the shuttle driver, who was currently at the airport. The shuttle driver came back to the parking lot, could not resolve the issue, and therefore called the boss. The boss walked over from another building. Once he was assisting me, the shuttle driver left. The boss had to fiddle with the machine. He then eventually ask for my credit card so he could go inside the little building to make the transaction. I felt uncomfortable giving him my credit card, and asked about being charged for an extra day now that it was past midnight. The boss said that it should be okay and that if I would be overcharged, they would reimburse me. I then had to back up and exit a particular lane where the boss could raise the barricade. I have tried to reach the company to report my experience. I have not heard back, after emailing them. I also called the phone number listed, that connected me with a shuttle driver, who took my phone number and said he would pass it along to the boss, requesting that the boss call me.

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Economy Airport Parking & Shuttle
Economy Airport Parking & Shuttle
Economy Airport Parking & Shuttle

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American Airlines - airlines - Updated May 2026

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