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    American Airlines

    2.1 (11 reviews)

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    Morgan worst employee of the month
    Nima B.

    Terrible service at the terminal from start to finish. We got held up at the Front counter to simply add a pre check TSA number our boarding pass. We finally asked for our IDs back since we were going to miss our flight. We rushed through TSA. As we walked to the gate Morgan said she closed the flight. They needed volunteers to miss the flight and we were selected. Morgan was extremely rude and condescending. The level of training was below par.

    Remove before flight!
    J E.

    I'm happy that AA is my preference for airlines and they service EYW, because we always enjoy our flights on AA! Service is great and efficient! Definitely will continue to fly AA in and out of EYW!

    Awaiting my departure flight to Charlotte N.C
    Cindy S.

    Overall it has been a pleasant experience. I will say the flight from ORF to CLT was way better when came to the size of the plan. My charging USB was non-functional. The flight into EYW from CLT was okay my charge port worked however this plane was very cramped and I didn't have a lot of leg room. I'm 5'8 and my purse and feet were competing for space. Nice selection of free entertainment in flight. Super nice flight attendants coming from ORF to Charlotte and into they Florida Keys. There's always room for improvement but for a first time utilizing American Airlines it was not bad.

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    Air Key West

    Air Key West

    4.3(24 reviews)
    0.1 mi

    Used them for a quick business flight from Venice to Key West and back in the same day. They…read moreworked around my schedule to accommodate. Got us there on time and the flight was smoother than a commercial flight. Extremely professional and felt very safe. There were no commercial flights that fit my schedule. Even if one did, I would have to drive an hour north to TPA to catch it and go through TSA. Or I could drive 6 hours each way for a total of 12 hours in the car... Using Air Key West to get me there in a little over an hour on my schedule from my small airport next to my house totally spoils me. Arrived at Venice Airport (5 min from my house) at 7:35 a.m and was on the ground renting a car in Key West at 9:03 am. Will definitely use them again. Thank you!

    I booked trip via Air Key West (AKW) to Havana, Cuba for guided day tour on 2/27/26. At AKW, the…read morelady issuing our visas (after asking each of us if we "were scared," told us we should've come a week later after Trump had invaded, (according to her, the island would no longer be communist & the embargo lifted, allowing us to buy rum and cigars). She also told us that it would be "no problem" to get passports stamped in Havana, or if they wouldn't, we could request it on a piece of paper. Upon arrival I asked our liaison if I could get a stamp. He said it was no problem, & to follow him. He had a word with our pilot (in Spanish) who shook his head disgustedly. The Liaison then turned around and said it was "impossible". So some pilot with no standing in Cuba, basically tanked that for us, (though one guy in our group actually got his stamped, so it's not like it was a regulation or anything). According to the itinerary from AKW, the tour would go from the Airport to the Hemingway Home. We'd then go to Cojimar (village where Hemingway launched his boat & fictional home of the "old man" in Old Man and the Sea) followed by a few hours in Havana Vieja where we'd lunch & visit Hemingway haunts like Bodeguita Del Medio, El Floridita, and Ambos Mundo Hotel. After leaving the Hemingway Home, I asked the guide when we'd be going to Cojimar. He said that wasn't/never had been part of tour. When I mentioned it being on Itinerary, he said it never had been. Due to huge data rates on Cuba, I couldn't pull up/show him the online itinerary, which the owner (Rob) acknowledges is still on the website and "probably needs to be changed". We went to Havana Vieja, walked around, & while the guide pointed out the Ambos Mundo hotel, we just kept walking. When I spoke to Rob 2 weeks ago, he said Cojimar was taken off tour when the restaurant closed... during covid. Yet, Cojimar is still on the itinerary while lunch is listed on the itinerary as being at Paladar in Havana. If the lunch location was edited on itinerary because Cojimar could no longer play host, & that resulted in no longer visiting the village,, why not remove Cojimar from the itinerary at same time... I mean, the restaurant closed 6 years ago!!! In conversations with Rob, he kept reiterating changes in tour can be made WITH SUBSTITUTIONS by guides at their discretion in case of events like a power outage. There was no power outage (and why would that matter in a fishing village anyway) and no substitutions were made. The trip was $1,342. I requested $250-$300 refund. Rob denied it, saying, "Even when we went to Cojimar, we only stayed for about 5 minutes & it's very run down, now". I feel that between omitting Cojimar & just pointing out Ambos Mundo hotel (not going into museum on the 5th floor, explicitly mentioned in itinerary & for which admission-while small- was paid as part of trip cost) I deserve at least a partial refund. The fact it's taken over 3 weeks to even get a response is equally ridiculous. The buckpassing at AKW is extraordinary. Everything from the guide supposedly "not knowing they once went to Cojimar because "he must be new"" to "it's at their discretion" to my personal favorite, "that's just how things go in Cuba." I feel like AKW thought they could just throw whatever on the tour and people would be fine. I came to see the Hemingway haunts in an exotic locale. I also thought (with Cojimar) that I'd get a small taste of what "real Cuba" was like. But no, we were taken to the Hemingway home & while we can't go in, we were told we could get pics. We were also told by our guide that we were expected to pay workers to take pics of the inside for us (again we'd already paid admission via our trip cost) It was very disappointing given that I'd wanted to make this trip for literally over 2 decades, and even more frustrating to be told "that's just Cuba"

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    Keys Shuttle

    Keys Shuttle

    2.4(90 reviews)
    26.3 mi

    Went to Islamorada for vacation, and traveling these days really sucks -- packed planes and rude…read morepeople everywhere. The best part of getting to and from the Keys was using Keys Shuttle. They were on time, the drivers (Chris and Bart) were friendly and professional, and the staff was courteous and helpful. The shuttles were comfortable and looked brand new. Too bad the airlines can't provide the same kind of service. I highly recommend Keys Shuttle and will definitely use them again!

    My wife and I recently moved to Tavernier we were getting tired of driving to and from the airport…read more Someone mentioned Keys Shuttle so went to their website and booked a round trip ride. They showed up 20 minutes early to pick us up. I explained to the driver that we would not be ready until our pickup time and saw that he had passengers in the van. He was anxious to get to the airport so I told him he could go and I would drive to the airport. He asked if that would be too much trouble and I said we would be fine. He told me to call the office and explain what happened and he sped off. I called the office number and told them everything. The sound of dishes clinking and a baby crying got me thinking this wasn't as big a company as I thought. She thanked me and hung up. The day before our return to Florida, I got an email about our pickup at the airport. I replied that I did not get a ride to the airport, I drove. I had previously called the office and explained everything. Obviously, if I drove to the airport instead of taking the round trip ride, I would not need the second leg of the trip. A couple weeks later I noticed a charge on my credit card from them. I emailed to ask them for a refund. They said I refused service on the ride to the airport and cancelled too late for the return. They charged me for both rides! I guess it's my fault for not checking their Yelp reviews.

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    American Airlines - airlines - Updated May 2026

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