Long lines for concession, and unfriendly , non helpful staff. The staff was rude especially the woman taking the tiCkEts, and then the manager was useless when a complaint was mAde, poor customer service! So much for being a rewards member for years this theater is a disgrace. Hard pretzels ( old or over cooked )! read more

It is a shame that after all the modernizing the theaters the place is so poorly run. Why not staff the place adequately? There is always a long line at concessions with just a two people working the registers which makes getting snacks a pain. Today the place was a wreck - the counters were a mess of stickiness and the places where you get a lid for your cub had old splashes of soda showing they havent been cleaned in a really long time The bathrooms were filthy and didn't look like they had been cleaned all weekend. The hand dryers actually have grime in them to a point where you dont even want to stick your hands in. We are already paying so much for the movies. The least you can do is staff the place well or train the workers to keep up with the mess. read more

Went to see IT last night and had my first terrible experience at a movie theater. We sat behind 1 adult with at least 6 children. The children first started off by throwing popcorn. Then as the movie started they were non stop talking and giggling and kicking for the first hour of the movie. The dad finally stopped them after yelling shut up at least 10 times by sitting in the middle of them. I did not get to enjoy the first half of this movie due to the loud talking which is not allowed at theaters. The kids giggled loudly after every inappropriate word but didn't understand the adult jokes so at least I got to hear some of them. There was no staff to check in during the movie or to enforce the no talking rule or no phone rule. They took two pictures with flash during the movie. Very distracting. The theater also was messy and 25 minutes before the movie started it was dark and very hard to see your seat number. The seat numbers do not light up but the annoying yellow strip at the bottom of the stairs is the only thing that was on and too bright. Due to no enforcement of the rules and state of theater I'll be skipping going here again and will go to a better movie theater like regal. read more

It was only a couple of years ago that they redid the seating with the big, soft reclining chairs, but they're already really worn! Still comfortable, but I do hope they renew it again soon. Some of the other AMC theatres have also upgraded with dine-at-your-seat convenience - as long as they need to redo Marple, that would be a huge plus. read more

I had a less then stelar experience with AMC. They shut the whole theater down because of a leak. Then did a horrible job of issuing refund tickets. It's a shame because they just remodeled the whole theater. read more

I forgot my ID at home, paid $30 for tickets. They turned me away for a movie because I didn't have my ID. I'm covered in tattoos and she still could not believe I was over 18. (I'm almost 20).. the staff was extremely rude when I expressed how much I wanted to see the movie. My 19 year old boyfriend presented his ID AND THEY WOULDNT ACCEPT HIS! Choosing to stay home now.. read more

My husband and I go to this theater exclusively. I don't understand the bad reviews. The staff has always been friendly, the seats are awesome. We always go to the matinee. We have the rewards card which is so cost effective. Love Marple 10 read more

Terrible all around!!!!!!! Big day off from school and Spring Break and the theater has no Pretzels, no cheese, no straws, no napkins, and no large buckets left for popcorn seriously?!?!?!? Also they only have two employees working the concession stand for 10 theaters!!!!! I feel so bad for them!!!! Shame on you AMC. read more

I ordered Chicken Tenders and they took my money and I waited like 20 minutes and I don't even think they started making them. I always have a problem when I come to this theater. read more

Horrible experience at this theater. Teenagers were running around intimidating patrons. I walked out after 10 minutes of the movie because I felt unsafe. I will never go to this theater again. read more

BEWARE they have bedbugs. Saw it on Facebook and called the next day to see if they were closed to correct the issue but they were still open and acted like they had no idea. read more

On December 10th I received a phone call from the manager of the theater. She was very polite and sympathetic to my complaints but pointed out that the changes were in compliance with ADA-which I know. I pointed out that the theater was more accessible before the renovations and asked why they would make the theater less accessible. She said it was all from corporate(yeah-I knew that) but said that more theaters would be renovated and did I have any ideas she could pass along. Since all AMC theaters are in or near big cities I suggested she contact the local Veterans Administration and ask for some disabled volunteers to come to the theater and tell the company what works and doesn't work. She said she would pass my idea along. She was very polite but I still won't be back. read more

Wow haven't been here in a few years .... POOR MANAGEMENT No air ,dirty ,no toilet paper in restroom,no soap to wash hands .Sadly this theater is in poor shape .This theater use to be one of the nicer places to see a movie however it has completely been run into the ground . NEED NEW MANAGEMENT STAT ...CLEAN THIS PLACE UP read more

This is always the go to movie theater if the dine in AMC is not a option. Since the remodel, I definitely enjoy movies here more.

Puerto Rican people do not go there!!!! We were kicked out of Miss Peregrine's Home For Peculiar children movie in October 2016 7pm on a Sunday night..There were only 4 people in the entire theatre watching a children's movie then a lady comes to me and tell me I have to leave because of 2 complaints.. It was a lie my son was not making a lot of noise they never asked me anything... They just told me to leave... I brought my son to watch a children's movie but instead of their being children in the theater their were all adults.. The Marple 10 Springfield is not child friendly.. The workers are prejudice... Do Not Go Here!!!!! read more

I have been going the AMC Marple for sometime, but today took the cake. To start off the ticket line was long and they only had one cashier. Several people tried to buy them online or use the kiosk and neither worked. The concession line was also long (AMC Stubs Insider/ non stubs members) had only one cashier, she had to ring the orders and get some of the food (popcorn, etc.). The A-list/ Premiere line had two cashiers. When they were done serving them, we asked if they could wait on us, the answer was NO. They seems to be understaffed. The cashier should only take the orders and have enough people in place to fill the orders. Several people missed the beginning of their movie. I know it's not busy all the time, but today was discount Tuesday. read more

This place has been consistently littered with power outages since I was a kid. I feel like most times there are big storms this place can't show movies. There was a small storm today and when we got there everything was down. They couldn't give refunds because their systems wouldn't stay up and couldn't even make popcorn. They evacuated the theatre by word of mouth. No emergency systems, lights, announcements, nothing. I'm a project manager and this doesn't fly with a safety inspector. Shame on them. The staff was completely unprepared. All they could say was that we needed to evacuate and that the ticket would be valid for another movie at another time. I mentioned REFUND again and the kid who was managing the place didn't know what to say. We left and went to Regal. We plan on getting a refund. Another guy I was standing in line with said the exact same thing...this place has power outages too often. They just redid this place and the paint is already significantly coming off on the columns at the entrance to the building. read more

Evening security who checked tickets was very rude. She talked to us very degradingly. The same happened to the people behind us. Never have I ever been disrespected more at a movie theater. read more

Love the recliners feels like home. This is the only one I will go to. No more grant run mall .

Unfortunately, the last time we went to this theater, it was so dirty, we swore to never go back. The floor in the lobby was covered with popcorn and other trash. And this was a show in the early afternoon, so there was no excuse for the conditions. Sad to see a theater we used to frequent look so shabby. read more

New to the area and I think this theater is great! You really can't beat those reclining comfy seats. I bought our tickets on Fandango and then quickly printed them at the three kiosks they have near the ticket line. I think that is the easiest way to go because the ticket line has seemed somewhat slow. The concession stand employees were helpful and efficient despite the rush of people on a Saturday afternoon. Overall great experience can't wait to see another movie. read more

New seating is awesome - not a bad seat in the house - but pricey. We reserved our seats through Fandango and it was $25.28 for two after convenience fee, etc. read more

Why I'm Never coming to the marple movie theater again? 1. It's security in the front. Which I don't have a problem with security however they looked like prison guards. 2. Popcorn was dry, they don't offer small quantities of snacks. We had to wait an additional 5 mins to go in the movie theater because it was dirty. 3. The bathrooms were absolutely filthy. Urine on seats and trash on the floor. 4. Poor customer service where u purchase your snacks. 5. Nobody knew where their seat is located. 6. Chairs are broke and ripped Overall this was a bad experience and a ton of mixups. I'm disappointed because this movie theater was recently upgraded. I also wasn't impressed with the movie "transformer" read more

Apparently premier people always go first. I've been waiting there for such a long time with my 3 kids ages 3, 5, and 7. When I went up they said I need to wait cuz the premier people go first. I'm never going back there again. My kids didn't get to watch their movie either. Like the less you can do is get another cashier out there for the "non- card holders"...wasted my time. read more

I love the new amc! They make it very comfortable. Of course the floors are dirty they are floors people walk on them all day. The service is always great. This is the only amc I will ever go to! read more

Love the "upgrade", if thats the right word to use... (Shows how often I go to movies) Anyhow, the reclining seats are amazing.

If I could give this place no stars I would. Place was absolutely horrible!!! Should have left immediately after seeing the security guard who was dressed as if she was SWAT and apparently was not fond of white people. Staff was very rude except manager who was working (Terri). Reclining seats did not work and the theater itself was dirty and disgusting! The folks who oversee this place should have more staff to clean up and wipe the place down after each movie. AMC should be ashamed to charge the prices they charge for an experience like this. read more

The worst!!!! For many reasons!!! The manager is arrogant and completely rude! We lost something An asked to go back in to take a look 2 mins after the movie was over an he refused!!!! People we're still walking out an he said the theater was closed! Clearly it wasn't! The security guards weren't any better! How can anyone be mean and intimidating to young girls who were upset after losing their wallet, needless to say right after xmas with money An gifts cards, I tried to express that an they could of cared less! I'm sure it would be different if it were their own child! And to note the bathrooms were so disgusting dirty I walked right out! I haven't been there in 6 years now I know why! Definitely will not be returning to a disgusting place ran my arrogance! read more

worst movie theatre around the management is horrible rude and lazy. they don't help at all with any issues they just want money. also a soda is $6. going to the movies used to be fun but not anymore read more

The worst employees. The lady was very disrespectful and made me feel like an inconvenience when i was getting my ID out of my wallet. She was huffing and puffing because she "had a long day and was tired." Will NEVER be back here. read more

I wish I could give less then one star but I can't! Close proximity to my home and the fact that they just remodeled the inside convinced me to give it a one star! I do know for certain that I will never spend my money on entertainment here again. Septa and Walmart have definitely be the demise of this theater. I have been coming here since the early 90's and it's sad to see what it has become, the entire shopping center really! The exterior of the theater has a new paint job but is still covered in trash in front. Parking lot is ran down, dirty, and over crowded, same can be said about the theaters within as well! Though the theaters have been remodeled the chairs are already worn out and starting to break, the floors are sticky Sorry Marple 10 but you have lost a customer here! Please people take my advice and spend the time to travel either to regal cinemas in Delaware or the AMC theaters out in painters crossing! read more

Seats are nice but temperature in the theater was colder than outside, we had our winter coats and gloves on as we watched but were still freezing. It ruined the movie for us. They also played over 20 minutes of previews, it was ridiculous. This was the second time we tried this theatre, the first time we went the theatre was empty and they asked us to sit in the 1st or 2nd row, making it sound like it was full, I was super disappointed to turn around as the movie was starting to see a ton of empty seats. read more

I love this theatre and the reclining seats. Reserved seating so make sure you get your tickets ahead of time for the best spot.

Fuuuuuck this place. They double book all their seats and give priority to online buyers so I was kicked out of watching Star Wars the last Jedi. This place is sooo badly run it needs to just go bankrupt so hopefully an actual theater can replace it. I will be trumpeting warnings about this place to anyone who tells me they're coming here read more

Nice theater. Had electrical recliners only bad thing is you have to pre-pick your seats. We needed several spots together and only section open was at the back. Screen viewing and sounds were good from this location however there is a break between the last two rows and the rest of the theater so everyone walks in front of you during the movie getting food or going to the bathroom. The recliner was comfortable but the head rest didn't go back as far as I would have liked it to. The bathrooms had been trashed but there was an attendant trying to clean and restock. There was also popcorn spilled all over the floor. One attendant kept sweeping it up. I felt sorry for him because as soon as he would get one side cleaned up and start work on the other side the first side would get dirty again. It was like a never ending battle to keep the floor free from popcorn. Everyone we spoke to was very friendly. read more

The remodeled theatre is ok, the seats look comfy but the leather can be uncomfortable, sticky. The worst thing is assigned seating, worst idea. Tough to get a medium sized group together which really makes movies fun. Last time I go to this or any AMC theatre like it till they go back to more conventional and group friendly. read more

I've been a faithful patron of this theater for 10 years. Last night was the last straw. Over the last several months, the quality of customer service at the concession stands has steadily declined. Long lines, minimal staff - ridiculous. In addition, the cleanliness of the fountain drink area is horrible, people are more frequently talking during the movies, and the men's bathroom is often unkept. This is a stark contrast to the quality I grew to love over the years about this particular location. I'm on the brink of changing theater brands, I'm really trying to give this location a chance to improve its quality of customer service. read more

I really want to give this theater 1 star but I will give it 2 b/c I do like the remodel and I like the fact I can pick my seats ahead of time. What really bugs me is how filthy it is. The bathrooms are disgustingly dirty and the trash is overflowing everywhere. The staff could careless. It is really sad how disrespected the place is. There is food all over the floors and no one is cleaning any of it up. When I have to pay $15 for a movie ticket, I expect the place to be at least clean. read more

Haven't been here in quite awhile. Imagine my suprise when I saw the remodel. Absolutely fantastic! When I saw those red leather-bound chairs, my initial thought was that it looked like a home movie theater, & when I sat in that chair...Sooo comfie! I thought "these should recline", then my eye caught the armrest w/the light which was the setting to recline! How amazing is that! And the aisles were wide enough so that someone coming or going wouldn't step on you. All restrooms were redone & very nice. The 3 -D was the most perfect 3-D I've ever seen. Even better than "Avitar"@ IMAX.(we saw "Jurassic" today, b.t.w.)The ONLY downside was that the screen was somewhat smaller, but on the UPSIDE, there are fewer seats in each theater.Oh! (got a bit excited here) & when you buy your ticket, they have a screen so you can choose where you wanna sit if available.AND, there are a lot more theaters so that nothing is jam-packed & uncomfortable. I think I just may begin going to the movies alot more often! Great job AMC Marple! P.S. It was VERY CLEAN.How could people be pigs in a place like this?!(if they are, they deserve crap & should go elsewhere) read more