1. Ambrose Electric

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Latham, NY

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Ambrose Electric

4.2 (5 reviews)
Closed • 8:00 am - 4:00 pm

Services - Ambrose Electric

Electric inspection

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7 years ago

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Suburban Services Group - Suburban Services Group

Suburban Services Group

(19 reviews)

Service Technician was 5 Stars Maintenance Contract is 3…read moreStars We were fortunate to get an automatic standby Generac generator with the purchase of our house. The previous owners used Suburban, so we continued. We purchase an annual maintenance contract for $280 a year like the previous owners did. Recently, I found out that it includes ONE checkup per year, parts extra with 10% off. If you need an additional checkup that year, you are charged $129. plus parts. Last checkup was Jan. 2025, so when I called in October for a checkup (generator did not turn on during outage), I was told the charge would be $129. I called back in November, and I was allowed to count a 11/10/25 appt. as my "annual checkup" since I paid the $280 in September. I was confused but happy to not have to pay $129. Brian was excellent -- Five Stars Courteous, he put paper slippers on his shoes when he came into the house. Summary of visit: He replaced the dead Battery, Air Filter, and two Spark Plugs. He checked the power source, valves etc. He explained what he did. I received an itemized bill and 10% off the $225. Battery.

I installed a 3 head mini split unit in my daughter's home 2 years ago. They installed it on the…read morehome vs on a pad. Subsequently I complaint of vibration in the home from that installation. They responded with tightening some bolts and adding insulation. That was 15 months ago. The vibration has continue and I now have a window that has broken, most likely from the vibration. I spoke to Ethen (The Service Mgr, who refused to provide a last name) and since we are at the 2 year mark he would not entertain any warranty obligation even though the issue was reported within the 1st yr. His offer was that I could pay $99 for a service call but moving to the ground would cost thousands of $$. Here is a Company that does not truly care about their customers

Ambrose Electric - electricians - Updated November 2026

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