WITH A HEAVY HEART
It is with an extremely heavy heart that I write this review update as I am taking away one star from my rating. I recently visited Ambriza this past Saturday with my sisters and my children. Since I absolutely fancy this establishment, I'm always recommending it to my friends, family, and co-workers. However, I must keep it honest with everyone. It is imperative that I boast about the good as well as the bad.
My family and I have our own little tradition where we celebrate my mom's birthday every year by visiting her grave and giving Egun. For those of you who are not familiar with Egun, it's simply paying homage and giving thanks unto your ancestors. So anyway, after we cleaned my mom's plot and placed some fresh pretty flowers and wind spinners all around, and said some words, we were ready to go eat. This year I chose Ambriza to celebrate our ancestor's birthday because I love the concept of this establishment as they also celebrate their ancestors.
As for the drinks, food, and service, everything was excellent as always! My family enjoyed the dining experience, and were raving about the ambiance of the atmosphere. They liked that we were seated outside on the patio with a beautiful view of the lake and the boats. Although the day started off with thunder and heavy showers, the weather ended up being nice with a slight breeze and a beautiful golden sun smiling down at us, which is perfect for patio dining. The overall, aura of the atmosphere was calm and semi-lively. I'm pretty sure it gets even more lively during dinner hours. I've never visited during those hours so I'm not sure.
Furthermore, our server Aylin C., was a little on the quiet side and appeared to be a bit intimidated by the size of our party. It was only six of us, but I believe that she was a new server and probably still in training. She attended to all of our needs and was friendly enough. She wasn't over-the-top welcoming or anything like that, but I sensed that she was nervous, so I tried my best to make her feel calm by making small relatable conversation. When it was time for us to pay our bill, this is where the problem emerged. She overcharged my son, my youngest sister, and me. I thoroughly read my receipt before paying my bill. Everything was correct until I made it to the bottom of my receipt and saw that I was charged for sour cream. I never asked for sour cream because I don't eat it, lol. She immediately fixed the problem. I paid my bill and gave a $20 tip.
However, my son and my sister did not ask for their receipts. My son found out that he was overcharged when Aylin brought his change back to him. He gave her a hundred dollar bill and she brought back $54. He only ordered an entree and a non-alcohol beverage. As a result of this, my sister became suspicious about her bill as well and asked they both asked to see their receipts. After my sister read her receipt, she noticed that she was charged for an extra margarita (Large) and an extra Quesadilla entree. Thank God that Ana, the manager/boss, was working this day because I asked for her immediately. She saved the day and did it so graciously and ladylike. Ana was professional, well mannered, and apologetic. They ended up owing my son $23 and owing my sister $30. For this, I had to update my review and take away one star from my rating. I was going to take away two stars, but I was so impressed with how Ana and Jorge handled the situation. There wasn't any animosity or ill-feelings among any of us. My family and I were patient as Ana worked through the details to figure out what happened.
Overall, I am still highly recommending this establishment for anyone who loves great tasting Margaritas and exquisite authentic Mexican food. The customer service is impeccable and professional. The food is always mouthwatering and delectable. The ambiance of the inside dining area is dim lighting with a moderate to medium noise level. As you enter the front doors, the first thing you will see are the statues of the ancestors which is so awesome. The decor is colorful and filled with beautiful murals on the walls. It gets pretty crowded at this establishment. Therefore, I recommend that you arrive early to place your name on the waitlist in case there are no available tables. Although we encountered an issue with being over charged, I am still standing by my opinion that they have the best Margaritas in all of Houston! They continue to remain my Final Destination HotSpot for Margaritas! read more