IF YOU WANT GOOD QUALITY PRODUCT IT IS NOT RIGHT PLACE TO GO!
The most terrible experience. I ordered countertop for my kitchen at the end of April of 2019. Yes, you are not mistaken, almost 1 year ago. At very beginning everything looked great. They sent technician to take measurements. He arrived on time with expensive equipment and unfortunately it was the last positive experience. There is list of what happened:
1. With all the expensive equipment measurements were taken wrong. Counter didn't fit the space, as a result when we didn't see installers cut drywall with all the vapor barrier (it is outside wall) and slide counter inside... I asked why they did it, answer was great - it didn't fit... I asked who will be taking care of damaged wall - answer they don't care and i am too picky...
2. There is was chip on the connection in between 2 slabs of the counter. I called the office, they sent somebody (guy name is Albert) for investigation. The Albert was amazing as well. his 1st answer was just excellent. He told me "Nothing is perfect in this life"... When you spent a lot of money for the defective counter it is exact type of answer you want to get... After almost 2 hours of arguing he promised to come to fix the issue. Unfortunately this promise was just a way to get out. As i mentioned at very beginning of my review counter was installed end of April of 2019 and today is Apr-6, 2020. As of today nobody came to fix the issue. I was calling this company multiple times and they always were promising to come in a month. As of now it is almost 12 months since the first promise...
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. IF YOU WANT GOOD QUALITY PRODUCT IT IS NOT THE RIGHT PLACE TO GO! IF YOU WANT MORE DETAILS SEND ME E-MAIL TO LEONID.GLAZER@YAHOO.CA AND I WILL PROVIDE YOU WITH ALL THE DETAILS. I CAN EVEN SEND YOU PHOTOS SO YOU CAN DECIDE YOURSELVES read more